DoubleTree by Hilton San Francisco Airport North Bayfront

Reviews

• MM

  M.a.k

  2 days ago
  1.0
  The hotel only has a name, an international name, but it doesn't mean anything else. I've stayed in many hotels, and even three-star hotels offered better comfort than the Hilton, and at half the price. Breakfast is an extra charge, parking is an extra charge, and the hotel price is very expensive compared to similar hotels. And I don't understand why some brand hotels like Hilton charge extra for their own parking lots, while ordinary hotels offer free parking and include breakfast in the price, and at half the price. I paid $130 for a single night's stay, and the room window faced a wall. Even the lowest quality hotels don't have rooms with windows facing a wall like that. Now, I'll probably receive a message from the management in response to this review, with the usual classic phrases like, "We apologize for the negative experience you had, we will try to correct our mistakes and improve our service," but nothing will change.
• MP

  Mario Pereda

  Jan 3, 2026
  1.0
  I regret staying at this location. The shower had mold in multiple places, and the parking was $47 each day. I wish I had stayed at another location.
• JR

  Jessica Rivas

  Dec 25, 2025
  1.0
  We are currently staying at this hotel and are very disappointed. There is no airport shuttle, no complimentary breakfast, and no free overnight parking—parking costs $45 per night. On top of that, the room rates are higher than other hotels near the airport. For comparison, Best Western nearby is significantly cheaper and offers free parking, complimentary breakfast, and an airport shuttle. Given the lack of basic amenities for the price, we will not be staying here again. On top of this they have 2 water bottles that are complementary for members only. If you’re not a member they charge you $3 for each bottle The rooms also have a weird smell. We were so tired and I couldn’t have time to check the bed sheets before going to bed. I wasn’t feeling comfortable sleeping and felt weird smells. Right after I woke up I checked the sheets and they had stains, blood stains, dirty etc. It was so disgusting. 🤮 🤢
• SB

  Steve Box

  Dec 23, 2025
  1.0
  I normally enjoy my experience at the Hilton chain of hotels, but this was the first time I was disappointed. The room that I reserved had a soaked carpet when I checked in, likely due to an issue with the AC unit. I used the Hilton app to communicate the issue with the front desk (normally Hilton staff are quick to respond), but after 10 minutes of no response I called the front desk. The maintenance person said the issue would require us moving to a different room to use a blower, but the front desk told us the only room available was an ADA-compliant room. Since I did not want to take a room that should go to people who need that accessibility I declined. At no point did the hotel try to otherwise rectify the issue. Shortly after I emailed my concerns to the email provided on the website, but did not receive a response until a couple of days later. Needless to say I was not impressed the level of customer service or responsiveness of anyone associated with the hotel. Also, if you enjoy coffee in the morning, good luck trying to figure out what is served. Both days I stayed the dispensers had no labels signifying what was coming out. I believe I guessed correctly, since I had a dark liquid that tasted like coffee, but there are people who like hot water or decaffeinated and shouldn't have to play Russian roulette with the options.
• TP

  Trilok Pujara

  Dec 20, 2025
  1.0
  Dear Hilton Guest Assistance Team, I am writing to formally escalate a serious concern regarding my recent stay at a Hilton-branded property. The experience fell significantly below the service, professionalism, and safety standards I associate with the Hilton name. During my stay, the air conditioning in my room was not functioning. When I contacted the front desk for assistance, the staff member was unable to provide clear or appropriate responses and demonstrated behavior that raised serious concerns about professionalism and guest safety. The interaction was alarming and unacceptable for a front-facing role at a hotel of this brand. Compounding the issue, the hotel website clearly advertises air conditioning as a standard amenity. However, the front desk staff stated they were unaware of this amenity and claimed they “do not manage the website.” This response reflects a lack of training, accountability, and basic service awareness. When I reiterated that the air conditioning was not working, I was told that the room rates were “competitive,” which does not address the issue and is not an acceptable substitute for providing advertised amenities. Key concerns from my stay include: Advertised amenity (air conditioning) not functioning Front desk staff behavior that was unprofessional and dismissive No attempt to resolve, escalate, or offer an alternative solution Lack of accountability and customer-service standards This experience was deeply disappointing and far below Hilton’s stated brand promise. I am requesting that Hilton Corporate review this incident, including front desk staffing, training, and operational oversight at this property. I would also appreciate follow-up regarding what corrective actions will be taken to ensure other guests do not encounter a similar experience. I chose Hilton expecting reliability, comfort, and professional service. Unfortunately, this stay did not meet those expectations. I look forward to your response. Also to people out there- see the attached photo for a glimpse of the level of customer service HILTON as a brand is extending to its customers. If you feel thirsty in a room with no air condirioning, you need to be a hilton diamond whatever member or pay 3$ per bottle and ofcourse 45$ for parking your vehicle on premise.

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