Business Details
About
HotelExtended Stay HotelHome2 Suites
Daily Mandatory Charge includes: CA Tourism Fee. We’re located of SR 18, in between Big Bear Lake and Snow Summit, with less than mile to each. In under two miles, you’ll find shopping, dining, and nightlife in Big Bear Village. Our suites have full-size refrigerators. We offer complimentary breakfast, a fitness center, business center, and an outdoor pool and hot tub.
Location
Home2 Suites by Hilton Big Bear Lake
41820 Big Bear Boulevard, Big Bear Lake, CA
92315, United States
Hours
Reviews
4.8
659 reviews
5 stars
577
4 stars
48
3 stars7
2 stars9
1 star
18
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Guests consistently praised the hotel for its cleanliness, noting that the rooms and facilities were very tidy and well-maintained.
Service
The staff received high marks for their friendliness and helpfulness, with many guests highlighting specific employees who provided excellent service.
Location
The hotel is conveniently located near local attractions, including ski resorts and restaurants, making it a popular choice for visitors.
Amenities
Guests enjoyed various amenities such as the complimentary breakfast, s'mores kits, and family-friendly activities like movie nights.
Value
Some guests expressed concerns about additional fees, such as parking charges, which they felt detracted from the overall value of their stay.
- JSJeremy Sastre5 days ago4.0Great location and new. The staff were nice and accommodating. Though, for being new, the room air conditioner wall thermostat didn’t work, so we had to use the settings on the unit. The room was very warm and the air conditioner would come on for a short time and then shut off. They also ran out of bed accommodations for kids.
- KSKawaii SiJan 2, 20261.0Front desk staff were not welcoming at check-in, no eye contact, no greeting, not even "Will be right with you" despite 3 staff were staring at their computer. Ironically, I received a warm welcome via text but not in person. As a gold member, I had to ask for complimentary water. The room was just okay and not worth $260 plus 60,000 points a night. Breakfast had zero vegan options and parking was a hidden $40 fee (it apoears at the bottom of the amenities list as a parking surcharge). The gate is wide open when you arrive making it look like it's free for all:( Overall, very disappointing and unprofessional. A perfect 5 star-rating is a red flag! Nothing is flawless especially in business. Imperfection is how we grow and improve (:
- KBKathleen BDec 30, 20255.0This Home2Suites is amazing! Super clean and amazing service. They are so friendly and they even had complimentary smores at the fire pit. We will be back next time we are in Big Bear!
- PTPaul T.Dec 21, 20254.0This hotel is more reasonably priced during off-peak seasons or weekdays, so I think it's worth considering if the timing works out. We arrived around 11 am, and when we checked in at the front desk, they thought we wanted to check in early and charged us over $100 USD for early check-in, so please be aware of that. The hotel rooms are spacious, with kitchens and bathrooms. Breakfast is served from 6 am to 9 am, so please be mindful of the time. There's also an indoor swimming pool and gym room. The hotel is only a 3-5 minute drive from the nearest ski resort, making it highly recommended for families planning to ski.
- MMMegan MonteroDec 20, 20255.0This is in my opinion the only place to stay in Big Bear. Its very clean, rooms are huge and surprisingly quiet, it’s family friendly, they have a great buffet breakfast, Smores at 5pm nightly and at 6:30 they have family movies. Its the best. We made the mistake of trying the chateau last trip. Wont do that again. It was so old and dirty..
Frequently Asked Questions About Home2 Suites by Hilton Big Bear Lake
What is the check-in and check-out time at Home2 Suites by Hilton Big Bear Lake?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Home2 Suites by Hilton Big Bear Lake allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available at the hotel?
Yes, there is a fitness center available for free to guests.
Are there swimming pools available on the property?
Yes, the hotel has two indoor pools and a hot tub, but no outdoor pools.
Is parking available at Home2 Suites by Hilton Big Bear Lake?
Yes, self-parking is available for guests at the hotel.
Does the hotel offer breakfast and what are the available conveniences on-site?
The hotel offers complimentary breakfast and has a convenience store and vending machines available.
Is Wi-Fi available for guests, and is it free?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are business facilities available at the hotel?
Yes, there is a business center on the premises, and the front desk is open 24 hours.
What nearby dining options are available around Home2 Suites by Hilton Big Bear Lake?
Nearby dining options include Villa Flores Tacos, Taqueria 909, KFC, Jakobe's Famous Foods, and Hacienda Grill, all within a short distance.
What nearby shopping and hardware stores can guests visit?
Guests can visit Butcher's True Value Hardware and True Value for hardware and home improvement shopping.
Are there recreational shops nearby for skiing and biking needs?
Yes, Bear Valley Ski and Board Shop, Leroy's Ski and Snowboard Shop, LeRoy's Board Shop, and Chains Required Bike Shop are nearby for sporting goods and rentals.