Business Details
About
HotelHampton Inn
Daily Mandatory Charge includes: CA Tourism Fee
Find us off SR 18 in Big Bear Lake, near seasonal fishing and boating sites, and less than a mile to Ski Beach Park. Shopping, dining, and nightlife in Big Bear Village is less than two miles away. Big Bear Alpine Zoo is under a five-minute drive. Enjoy our fitness center and outdoor pool and hot tub.
Location
Hampton Inn Big Bear Lake
41820 Big Bear Boulevard, Big Bear Lake, CA
92315, United States
Hours
Reviews
4.8
594 reviews
5 stars
524
4 stars
46
3 stars8
2 stars2
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews highlighted the friendly and accommodating nature of the staff, with specific mentions of individuals like Vanessa and Terrence providing exceptional service.
Cleanliness
Guests consistently noted that the rooms and hotel facilities were clean and well-maintained.
Amenities
The hotel offers enjoyable amenities such as complimentary s'mores, a hot chocolate bar, and a good breakfast, which were well-received by families.
Location
The hotel is praised for its prime location, being close to ski slopes and local attractions, making it convenient for guests.
Management Issues
A few reviews pointed out significant issues with management and facilities, particularly regarding a room lock failure and inadequate responses to customer complaints.
- KGKristine Ganzon1 day ago5.0This was a very first time in Big Bear and we were very satisfied with the cleanliness of the hotel and friendliness of the staff. They give you smore kits you can roast over the fire in their back patio. They have movie nights for the kids. We will definitely be coming back next time we come to Big Bear.
- SNSuzan NansubugaJan 4, 20265.0Hampton by Hilton. Hilton by Hampton lol🥰. Rule number 1, Book in advance it gets sold out real fast especially during holiday seasons. Clean and warm. Front desk always ready to help 24/7. Big Bear is freezing cold 🥶 during the Winter but hotel keeps everyone nice and warm. Coffee, Hot Chocolate, tea ☕... Available 24/7. I lost my key and got another from the front desk with no hustle. Pleeeeeeeeenty parking 🅿️. Very Close to Big Bear zoo, snow slides, restaurants, Big Bear lake, kids Parks etc. Overall, I highly recommend 🥰.
- JKJames KilpatrickJan 1, 20261.0Overall, the place is just full of problems. Pests in the room (with pictures) the heat wasn't working and temperature was 60 degrees per the thermostat and turning full heat on did nothing and despite 5 polite requests no effort was made by staff. Breakfast "buffet" has plastic utensils, paper plates, and nothing but reheated junk and sugar cereals. Almost as nice as what I'd expect in a frat house. lol. Blinds were broken, Joseph the grouch eventually responded to ask to "discuss" but there was nothing to discuss. No attempt was made to fix the heat. Just generally awful experience for a very horribly pricey hotel. hallways smelled horribly of smoke, super loud, pool area smelled horribly of chlorine. Won't return.
- KBKathleen BDec 30, 20255.0This Hilton is amazing! Super clean and amazing service. They are so friendly and they even had complimentary smores at the fire pit. We will be back next time we are in Big Bear!
- KKKrisDec 20, 20254.0Nice hotel. Spacious clean rooms. The staff is very nice. The perks include breakfast, a 24-hour decent gym, and extras such as 24-hour coffee, hot water, hot chocolate & teas bar. First hotel were I could find almond milk. Beer dispenser & small mart. Free smores x night around Christmas. 7 minutes driving to the village.
Frequently Asked Questions About Hampton Inn Big Bear Lake
What are the check-in and check-out times at Hampton Inn Big Bear Lake?
Check-in time is 3:00 PM and check-out time is 11:00 AM at Hampton Inn Big Bear Lake.
Is breakfast included during the stay at Hampton Inn Big Bear Lake?
Yes, a free buffet breakfast is available for all guests at Hampton Inn Big Bear Lake.
Does Hampton Inn Big Bear Lake provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and through public internet terminals at Hampton Inn Big Bear Lake.
Are pets allowed at Hampton Inn Big Bear Lake?
Yes, both cats and dogs are welcome at Hampton Inn Big Bear Lake, making it a pet-friendly hotel.
What fitness and recreational facilities are available at Hampton Inn Big Bear Lake?
Guests can enjoy a free fitness center with equipment like elliptical machines and treadmills, along with two indoor pools and an outdoor pool with a hot tub.
Does Hampton Inn Big Bear Lake offer parking facilities?
Yes, self-parking is available for guests at Hampton Inn Big Bear Lake.
Is Hampton Inn Big Bear Lake accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features an elevator for convenient access to rooms.
Are there any nearby dining options if I want to try local food outside Hampton Inn Big Bear Lake?
Yes, nearby dining options include Villa Flores Tacos, Taqueria 909, KFC, Jakobe's Famous Foods, and Hacienda Grill, offering a variety of Mexican and American cuisine.
Are there any nearby outdoor activity or sports shops for gear rental near Hampton Inn Big Bear Lake?
Yes, guests can find sporting goods and rental shops nearby such as Bear Valley Ski and Board Shop, Chains Required Bike Shop, and potter's mtn sports & rentals for ski, board, and bike rentals.
What local attractions or facilities are close to Hampton Inn Big Bear Lake that guests might visit?
Nearby places of interest include Big Bear Alpine Zoo within a five-minute drive and Big Bear Village, which offers shopping, dining, and nightlife less than two miles away. Also close are San Bernardino County Courts and Bear Valley Community Hospital.