Business Details
About
HotelHilton Garden Inn
The Hilton Garden Inn Phoenix/Tempe ASU Area hotel offers an ideal location in Tempe, AZ, and is close to Phoenix Sky Harbor International Airport, countless shops, dining outlets and attractions. Walk to Tempe Marketplace, with over 75 shops and 25 restaurants, or visit the Chicago Cubs Training Facility at Sloan Park. Karsten and Papago golf courses and Arizona State University are also nearby.
Rest and relax in our stylish guest rooms. Each room features modern conveniences including a refrigerator, microwave and our comfortable beds. Complimentary WiFi is available throughout the hotel and we offer flexible meeting space for a range of events.
Enjoy tasty American fare at our on-site restaurant or order a meal from our convenient room service. Our modern hotel also offers a full-service bar, heated outdoor swimming pool with two lap lanes, Precor fitness center, 24-hour business center and a 24-hour snack shop in our Pavilion Pantry.
Location
Hilton Garden Inn Phoenix/Tempe ASU Area
86 S Rockford Dr., Tempe, AZ
85281, United States
Hours
Reviews
4.4
912 reviews
5 stars
628
4 stars
177
3 stars
37
2 stars
26
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly highlighting individuals like Aliyah and Brittany for their exceptional service.
Cleanliness
The hotel received positive remarks for its cleanliness, with multiple reviews noting well-maintained rooms and common areas.
Room Comfort
Several guests expressed dissatisfaction with room comfort, mentioning issues like uncomfortable beds, noise from neighboring rooms, and inadequate sound insulation.
Location
The hotel is well-located near restaurants and shopping, making it convenient for guests.
Breakfast Issues
Guests were disappointed with the breakfast options, noting that it was not included in the stay and that the quality of food was lacking.
- OAOscar Arana1 day ago1.0Desde que llegamos la recepcionista estaba de mal humor no fue amable cuando nos dieron la habitación no servía la taza del baño no tenía presión el agua , bajamos inmediatamente a informarle y dijo que era normal porque el hotel estaba lleno Le solicitamos cambio de habitación y nos comentó que no se podía que todo estaba lleno La habitación estaba sucia Tenía morusas de pan en la alfombra y uñas como que el huésped anterior se cortó las uñas Al día siguiente fueron 3 fontaneros del hotel y duraron 3 horas en arreglar la taza del baño Posterior se solicitó aseo del cuarto le comentamos al de recepción y según él lo registró en sistema cuando llegamos en la noche no hicieron el aseo Fuimos molestos a solicitar cambio de recámara pero tuvimos que hablar a la línea by Hilton y si nos cambiaron pero oh sorpresa el cuarto que nos mandaron también estaba sucio tenía cabellos e. El piso del baño En general servicio malo y pésima higiene Hace dos años fuimos y no estaba en esas condiciones No les recomiendo llegar ahí fue una pesadilla Fue malo y caro
- KWKelly Warner-HarperDec 10, 20255.0Had a great experience at the HGI restaurant. Shout out to Jamie for great service. I highly recommend this hotel.
- IPIzabele PetkusDec 9, 20252.0For being a Hilton Garden Inn, I would have expected more. Beds were not comfortable; lumpy and felt the springs. $3.00 for the bottled water they bought from Sam’s Club behind the hotel. Pool was oddly shaped and really not very guest friendly; narrow. Two queen sized beds, but only one chair to sit in aside from a desk chair. The bathroom was nice with walk in shower.
- YSYolie S.Nov 19, 20251.0I had to cut my stay short. Room was not being serviced on a daily, I called to request service daily and to let them know I ran out of shower gel. Front desk lady was nice and brought some up for me. Next day the room was "serviced" but they still did not refilled my shower gel. Following day same thing, no shower gel. I was there for work and came back late on Thursday night and again, same thing only this time I noticed housekeeping took my unopened snacks that were sitting on the desk/table. I was really hoping to eat my snack since I wasn't able to have dinner that day. I was really tired, did not want to go downstairs and complained. I just packed my things and left. When I got back home, I noticed I was missing some brand new pajamas as well. I had gone shopping for matching PJS for my family. The PJs and my snack were close by but, that day I did not noticed because I left all of them together and didn't realize one was missing. When I left the hotel, I just threw everything in my luggage I didn't think I had to count the Pjs I had purchased. The only nice experience was the lady that checked me in, she was very nice and helpful.
- JPjames polisNov 17, 20255.0Being a Hilton Diamond Lifetime member Ive stayed at my share of Hilton properties. This specific property exceeded my overly critical expectations. The entire from desk team and restaurant team provided myself and other guests with extraordinary excellent customer service. Words can’t describe my positive experiences here. Highly recommend and Thank You everyone. Really appreciate lil you do for us guests.
Frequently Asked Questions About Hilton Garden Inn Phoenix/Tempe ASU Area
What are the check-in and check-out times at Hilton Garden Inn Phoenix/Tempe ASU Area?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Does the Hilton Garden Inn Phoenix/Tempe ASU Area offer free parking?
Yes, free self-parking is available for guests.
Are pets allowed at the Hilton Garden Inn Phoenix/Tempe ASU Area?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available at the Hilton Garden Inn Phoenix/Tempe ASU Area?
Yes, the hotel has a Precor fitness center available for guests.
What dining options are available within the Hilton Garden Inn Phoenix/Tempe ASU Area?
The hotel has one on-site restaurant offering American fare, a full-service bar, 24-hour room service, and a 24-hour snack shop called Pavilion Pantry.
Is the hotel accessibility-friendly?
Yes, the hotel features accessible parking, elevators, and is mobility accessible.
Does the Hilton Garden Inn Phoenix/Tempe ASU Area provide WiFi?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal.
What eco-friendly practices does the Hilton Garden Inn Phoenix/Tempe ASU Area follow?
The hotel holds ISO14001 and ISO50001 certifications, uses eco-friendly toiletries, runs energy conservation and food waste reduction programs, recycles, and has a towel and linen reuse program.
What nearby dining options are available around Hilton Garden Inn Phoenix/Tempe ASU Area?
Nearby dining includes Daily Dose Rio Salado (breakfast, burger restaurant, cocktail bar), Spinatos Pizzeria and Family Kitchen (Italian and pizza), and Macs & Stacks (sandwich shop), all within walking distance.
Are there convenient places to shop or get essentials near the hotel?
Yes, guests can find convenience stores like Shell and Jacksons Food Stores nearby, as well as Sam's Club warehouse and various retail stores such as Game Stop and Men’s Wearhouse.
What entertainment or leisure options are close to Hilton Garden Inn Phoenix/Tempe ASU Area?
Guests might enjoy visiting the Chicago Cubs Training Facility at Sloan Park or exploring Tempe Marketplace with its numerous shops and restaurants nearby.