Business Details
About
HotelHilton Garden Inn
Experience a stay at the new Hilton Garden Inn Surprise Phoenix, centrally located in the West Valley, one block from the Surprise Baseball Stadium, the Cactus League's Spring Training Home of the Texas Rangers and the Kansas City Royals. Our stylish hotel is easily accessible from Interstate 10 and Highway 303. We are just a short walk to the Surprise Recreational Campus featuring a tennis and racquet complex and the Surprise Aquatic Center. Hiking and horse riding trails are just minutes away in the White Tank Mountains.
Relax in your modern guest room and take in beautiful mountain views. Watch the 42-inch TV while enjoying a drink from the in-room tea and coffee making station. Work at the desk with an ergonomic chair and complimentary WiFi access, and refresh in the bathroom with a shower and deluxe toiletries.
Enjoy a delicious cooked-to-order breakfast and dining at The Garden Grille & Bar®. Stop by our Pavilion Pantry®, open 24 hours. Host meetings and events in our 1,200 sq. ft. of meeting and event space with catering service and A/V equipment rental. Work out in the fitness center or relax in the outdoor pool.
Location
Hilton Garden Inn Surprise Phoenix
16601 North Stadium Way, Surprise, AZ
85374, United States
Hours
Reviews
4.5
450 reviews
5 stars
332
4 stars
67
3 stars
19
2 stars
10
1 star
22
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its clean rooms and well-maintained facilities, although some reported issues with housekeeping and room cleanliness.
Staff Service
Feedback on staff was mixed; while many guests highlighted friendly and helpful staff, there were notable complaints about rude service from specific employees.
Location
The hotel is frequently noted for its convenient location near restaurants, shopping, and attractions, making it a favorable choice for guests.
Breakfast Pricing
Several reviews criticized the high cost of breakfast, with guests expressing disappointment that it was not included in the room rate.
Room Comfort
Guests generally found the rooms comfortable and well-equipped, although some reported issues with bed firmness and amenities.
- BCbrett callahanDec 14, 20251.0Rich the bartender closed the bar for some reason at 9:30 Sunday 12/14. They already closed Friday for a Christmas party. Now we’re closing early again?
- MOMichele ODec 8, 20255.0Clean rooms, comfy beds. The guy working days when we checked in 12/4 & 12/5/2025 was so friendly and helpful. Wonderful location to take walks.
- JJJeanetteDec 7, 20255.0Enjoyed my stay here at the Hilton. Easy to find, conveniently located near lots of restaurants and shopping, plenty of free parking. Staff was friendly and they have a bar and restaurant on site. Check in was a breeze and using the digital room key through their app is one less thing I have to keep track of. I was on the 3rd floor, away from the elevators and wasn't disturbed at all. Room was sizable with chair and desk for eating and working. Plenty of lighting options and outlets. Microwave and mini fridge included, allowing reheating leftovers so convenient. Full size iroininh board and iron with full length mirror in the closet. The bed was clean and very comfortable, with plenty of pillows. Shout out for the shower design here. They did it right. Shower handle on the opposite wall of the nozzle so you don't get wet when you turn it on. Shelf for toiletries and a foot shelf for comfortable shaving. Hot water and plenty of pressure. I'll be saving this as my go to hotel next time I'm in the area.
- KHKathy HarmonNov 22, 20254.0Clean, Jesse at the front desk was excellent, even though he was dealing with computer issues.
- LSLenna SouthlandNov 13, 20254.0We've stayed here several times for medical travel. The hotel is clean and nice, and the surrounding area is quiet and feels safe. The staff is lovely and everyone goes out of their way to be kind. My only complaint is that the bed is too hard for me, but that is always true, and it's better than most! And they always come up with extra pillows upon request.
Frequently Asked Questions About Hilton Garden Inn Surprise Phoenix
What are the check-in and check-out times at Hilton Garden Inn Surprise Phoenix?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Surprise Phoenix offer free WiFi to guests?
Yes, free WiFi is available in public areas and there is a public internet terminal for guests.
Is Hilton Garden Inn Surprise Phoenix pet-friendly?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
Are there accessibility features available at Hilton Garden Inn Surprise Phoenix?
Yes, the hotel offers accessible parking and an accessible elevator, and it is mobility accessible.
What dining options are available at the hotel?
The hotel has one restaurant, The Garden Grille & Bar®, which serves cooked-to-order breakfast and dining. There is also a Pavilion Pantry® convenience store open 24 hours.
Does Hilton Garden Inn Surprise Phoenix have a fitness center and pool facilities?
Yes, there is a free fitness center available to guests and one outdoor pool for relaxation.
Are there any nearby parks or recreational facilities guests can visit?
Yes, the hotel is just a short walk to the Surprise Recreational Campus with a tennis and racquet complex and the Surprise Aquatic Center. Additionally, Surprise Civic Park is nearby for outdoor activities.
How close is Hilton Garden Inn Surprise Phoenix to the Surprise Baseball Stadium?
The hotel is centrally located one block from the Surprise Baseball Stadium, home to the Texas Rangers and the Kansas City Royals during spring training.
Are there other hotels nearby Hilton Garden Inn Surprise Phoenix for alternative accommodation?
Yes, nearby options include Holiday Inn Express & Suites Surprise and Residence Inn by Marriott Phoenix NW/Surprise.
Is parking available at Hilton Garden Inn Surprise Phoenix, and are there electric vehicle charging stations?
Yes, free self-parking is available for guests, and the hotel also provides electric vehicle charging stations.