Hilton Sedona Resort at Bell Rock

Reviews

• AH

  Ashley Houston

  Jan 1, 2026
  1.0
  We have come here several times and enjoyed it, this stay December 2025 was an absolute rip off. Hotel under construction right as you walk in, people walking around unsure of where to check in. Bathroom filthy in lobby not flushing, bar staff unwilling to take customers orders no smiles moving so slowly people walked away frustrated. Hostess taking dinner orders? Room still not ready at 5pm, fireplace in room didn’t work. Half of the spa was closed for remodel, the only area open was a freezing cold, hot tub that no one could sit in. Multiple people talking about how rundown the hotel seemed, staff uninterested in helping and overworked, no housekeeping available during our stay. we then had to pay for parking in the hotel that we just paid $400 a night for and there was no parking spots available. We had to leave our vehicle down at the restaurants by the highway. Spa fee for no spa, parking fee no spots available, no room service, no water or coffee spots downstairs for guests hiking etc. very disappointed and officially done with that, was very excited to take our friends there although we all agreed this was not worth the outrageous charge. We will be taking out business elsewhere in Sedona.
• BL

  Beth Lubelczyk

  Jan 1, 2026
  3.0
  This hotel, marketed as luxurious, falls short of that promise. There was a lot of construction happening at the front entrance which I thought was supposed to be completed by the time of our stay. The room was decent but a little dated, and the extra room worked well for my family of four. The hotel’s dining options are limited. The lobby bar was nice and the Starbucks is good, but the attached convenience store closes early in the afternoon, so you’re out of luck if you want anything later. Parking is expensive, even though there’s plenty of it. We played pickleball a lot, and the courts need resurfacing. If you play for more than an hour, they charge $30. The lap pool was closed, and there was no clear signage about how to access the gym or spa which were in a different building. We tried to find the concierge a few times, but they weren’t always there when we went to the desk. The hotel is about 15-40 minutes from other areas of Sedona, depending on traffic.The village of Oak Creek is great, and we found many great spots to eat during our stay. We also enjoyed being close to great hiking trails.
• MJ

  Matt Jenkins

  Dec 31, 2025
  3.0
  Lets start with the positives. The staff was great...we came for our 30-year anniversary ...we were welcomed at check in, and in our room were some decadent chocolates along with signed noted from some of the staff. On day 2 they delivered chocolate dipped strawberries and a bottle or red wine, with another note from the staff. The coffee area and snack area close at 3, but the front desk staff was always willing to help you get what was needed from snack area at any time. The Concierge was also helpful with local resturant options. That is about where the positives end. The room would never cool down at night no matter the setting on the thermostat. We ended up opening the patio door each night to cool the room down. Maybe it was due to it being late December that did not have the air conditioning systems on....not sure but it made for uncomfortable nights. If you like FIRM beds, this is the place for you. I stay in a lot of Hilton properties (Diamond), and can day these have the rank near the top of firm mattresses. We had dinner the first night at the hotel and never returned. I read several bad reviews on the breakfast so already decided to cross that one off the list. I had the "chop house burger" for about 25.00.....it was two 4-oz patties that looked like they came from the freezer section at Costco. I did ask for gluten free bun (menu option) I was presented with two pieces of dry GF toast as they let me know they had run out of buns. My wife ordered a salad and it was equally unimpressed. A $70+ meal with no drinks or desert....I would stear clear. Fitness center...good amout of equipment and clean I do give it thumbs up for that. After a long day of hiking I did want (1) Sauna...nope, under renovations or (2) hot tub....looked gross water was green-ish and had a smell. Took both those off list...had an Alieve and a hot shower. We checked in on Sunday...by Wedneaday afternoon, no one had come to clean room, replace linens or towels. We had to empty own trash and found a housekeeping lady that gave us some fresh towels. When we asked front desk their response was "that should have never happened".... Last piece of advice..when you check in I think they tell everyone that have a mtn view, which is not a false statement, but some views are better than others. I'd suggest asking for a room that faces east for sunrise or west for sunset (which are amazing). The other item to note is this hotel is about 7miles to down town Sedona...best case we made it in 20-min....a few times it took us closer to 35-min and due to an accident on 179 one afternoon it took us 1hr 50min to get from West Sedona (CVS/Whole Foods) to the hotel. We were in semi-off peak season. If you are going hiking get out EARLY! I really wanted to like this hotel and we will be back to Sedona, but we wont be staying here.
• ET

  Ellen Torres

  Dec 29, 2025
  5.0
  Overall, we had a great stay over the Christmas holiday at the Hilton Sedona Bell Rock. Hotel is currently undergoing public space renovations but the area is clean and didn’t really impact our stay. The path to the gym disappeared and we couldn’t locate it! The property is pet friendly and we were able to walk our dogs around the golf course in the mornings and evenings. Watch out for coyotes, we had to chase one away! We had a king bedroom suite and the living space was huge and useful. It was comfortable enough to host Christmas dinner for 6, with a decent sized dining table. The fridge, microwave and wet bar sink made preparing and warming up our dogs’ meals convenient. The heated pool and hot tubs were operational and we saw guests enjoying them but we didn’t partake. We were appreciative of the staffing and availability of food on Christmas Eve and Christmas Day. Our only “complaint” is the avocado toast we had for breakfast. It was deconstructed and had no seasoning—-pretty sure this isn’t what the executive chef intended it to look like for $23. Overall we enjoyed the more quiet town of Oak Creek.
• VR

  Venkatesh R

  Dec 28, 2025
  3.0
  I really liked that the hotel is situated outside of the city but still very close to Bell Rock and along the Red Rock Scenic Drive. The location is definitely a highlight. As for the staff, some were incredibly friendly and provided excellent service, which made the stay more enjoyable. However, there were a few who didn't seem to have the right attitude for the service industry. If you’re not passionate about working in hospitality, it might be better to choose a different field. The photos online don't quite match the actual experience. Look at the picture, how inside the fridge was.

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