Caesars Republic Scottsdale, a Hilton Hotel

Reviews

• CP

  Chenise Powell

  2 days ago
  1.0
  There are so many negative experiences to share about this hotel, it’s insane. Michael V.’s Review is spot on! This hotel is a facade— the room layouts, modern decor and views is what will capture the eye, but that staff !? TERRIBLE. As much as you may not think staff matters with a stay— IT DOES. I would encourage you to spend your money else where, where you will be valued. I visited scottsdale for the first time & I stayed at this hotel in late July, for 4 days. I arrived at about 9am. The concierge Jasmine checked me in and I payed my room incidental deposit of $600. I wasn’t able to get in a room until 3:53pm. Yes, check in is at 4pm however I have been to many hotels that allowed for an earlier check in time and I saw other guest come in after me that were checked in and given room keys. I discussed my sightings with Jasmine and she told me that the guest who have suites would be accommodated quicker bc they are available. I took it upon myself to ask guest what type of rooms they were staying in and all of them told me regular one bedrooms. Jasmine was passive, sarcastic and unaccommodating to the point the manager Jet allowed us to receive a complementary suite. Which I really didn't care for bc the room I booked came with a Mountain View and I was not able to have that with a suite. (I was initially promised a room on the 8th floor overlooking the pool, they sent me to a room on the 3rd floor facing a building) The suite was DUSTY. I was also told that check in was taking long bc the cleaning staff was working on the floor my room was on. A whopping 6 hours later I guess they were done with 1 floor. The lies that were told to me from the very beginning that I haven’t even stated bc then I’d be writing a dissertation at that point, were extremely frustrating to the point it makes you want to slap some sense into these ppl. When you’re spending an absurd amount of money you want to be treated with respect, honesty & transparency. This staff failed. There is another review from someone in this comment section about the hotel being 40% occupied, I was told something similar by the valet, that barely anyone was there & ppl just go there for patio drinks & the pool area. Calling down to concierge was a disappointment as well. It’s $10 a day to use the microwave fyi… I forgot a toothbrush so I needed one for the day & I thought “hotels should have little flimsy toothbrushes available” in which they did, I would just have to go down to the front desk to retrieve it bc housekeeping wasn’t available, that blew my mind. the hotel staff also messages you to check in on your stay, I didn’t even waste my time to complain bc they will just deny, deny deny . This place needs to be taken out of business or an experience hospitality staff needs to quickly take over. DO NOT RECOMMEND.
• TO

  Tom O'Keefe

  6 days ago
  2.0
  There are some things to like about the interior of the hotel and likely the pool experiences when you are there on the correct day. But it's equally clear they current management team has no clarity on the guest experience they want to deliver and leave it up to poorly trained staff to determine what happens. For us it was a mess. The restaurant (Giada's place), and their GM Ryan, are the exception. Total clarity on what they are doing and the team is fully aligned on what they want you to experience. So I'm a no on ever going back, The Scott down the way is simply a way better hotel for the same 750 a night, and I hope the hotel team can turn the place around. Add on. So their response should help further explain the lack of attention to detail. Try calling the number listed where they pretend to offer a response and interest in making it right. The number is not even a real number. Just 😲
• ZH

  Zoe Hill

  Nov 8, 2025
  5.0
  Stayed here for our first visit to Scottsdale & it was phenomenal! The location was perfect - close to the mall, old town & quick drive to hiking! Enjoyed the food and amazing mountain views. Found Wild Bunch Desert Guides to take me on a guided hike while in Scottsdale (& they will even pick you at Caesars). All around incredible atmosphere at this hotel - luxury rooms & food in a crazy good location. Couldn’t have asked for a better location for our first trip to Scottsdale because it was convenient to everything we wanted to do!
• MV

  Michael Vucekovich

  Nov 5, 2025
  1.0
  “A Five-Star Façade for a Two-Star Motel” Caesars Republic Scottsdale (Hilton Curio Collection) Stayed October 17–27, 2025 The Caesars Republic Scottsdale is a new property hiding a management culture in full collapse. It’s a Hilton-branded hotel that seems to operate without systems, training, or even basic supervision — a masterclass in managerial delusion. My family stayed for ten nights across two rooms, booking through American Express Travel for the $125 resort credit and late-checkout perks. We also paid over $600 for an extra room on our final day to ensure afternoon use before our flight to London. Despite being told late checkout was impossible, a valet later mentioned the hotel was less than 40% occupied on our departure day. We had stayed here once before, in August 2024, when it was newly opened. Air-conditioning failed in 110-degree heat, housekeeping couldn’t supply towels, and rooms had no coffee machines. We blamed the chaos on growing pains. When Hilton assumed management, we expected improvement. That was our mistake. The problems began immediately. Empty shampoo bottles, one roll of tissue, visible dust. Calls to housekeeping went unanswered; supplies arrived hours late or not at all. By day two, we learned to phone before leaving the room at 1 p.m. and to hope someone appeared by evening. When they did, it was cursory — they didn’t even have a working vacuum. The rooms were never actually cleaned, just rearranged. On October 19th, the toilet broke. It was repaired but the room left filthy, and again untouched by housekeeping. Front Office Manager Jed apologized and promised our destination fees would be removed at checkout. They weren’t. As the week went on, service collapsed entirely. Phones rang unanswered. On October 26th, the charade reached its absurd climax. I went to the desk and spoke with Tierra, the manager on duty. She consulted her computer and announced that our rooms were, in fact, spotless — she had personally checked them that morning, and any disorder must have been caused by us. When I suggested she accompany me upstairs to see for herself, she refused. When I insisted she was mistaken, she called me a liar. I raised my middle finger. Moments later, she called security. Jay, the hotel guard — reportedly in a romantic relationship with Tierra — arrived and told me I had “disrespected her.” It was a surreal moment: a guest questioning poor service confronted by a display of personal theatrics in the hotel lobby. After my encounter, my wife returned to the hotel and picked up where I left off. She told Tierra it was impossible she had viewed the rooms and requested the housekeeping manager. She was told he was “busy.” She said she would wait. Eventually, Paul, the manager, arrived and accompanied her upstairs. He immediately apologized, acknowledging that the rooms had never been attended to. Even other employees seemed exhausted by the dysfunction. One valet said he avoids one area at the front when the wind carries the smell of garbage from the bins. Another said a drunken guest vomited at the entrance over the weekend — it took housekeeping four hours to clean. By checkout (handled by my wife, since I was no longer welcome at the desk), the bill still included some destination fees and only one of the two AmEx resort credits. To be clear, the building itself is nice — new, modern, well-designed. But management has turned it into an operational farce. Staff are defensive, untrained, and apparently unsupported. Hilton’s oversight is invisible. If this were Russia, it might make tragic sense: a shiny façade masking institutional rot. In Europe, it would be laughed at. But in Scottsdale, Arizona — I suppose I should come to expect it. Ten nights, two rooms, roughly $15,000 later, one truth remains: this isn’t a luxury hotel. It’s a tale about what happens when incompetence replaces service and a brand name replaces accountability.
• SC

  Season Chavez

  Oct 26, 2025
  2.0
  Although this property is beautiful and the rooms are new and nicer, when you find the used bar of soap from the previous guest in your shower, you start to question… are the sheets clean? How many times has this towel been used? Especially after you’ve requested for your room to be cleaned and said soap removed and nothing was done after being out of our room from 9am to 11pm only to return for 30 min at 2pm to again request the room to be cleaned and no “DND” sign on the door. Then you go to eat breakfast in the only breakfast place in the hotel to be told repeatedly that every item on the menu you’d like to order is not available and then find out “the chef didn’t come to work this morning so you can find something across the street at the mall” - valet complains that “he’s the only one here”, and the lady that checks you in looks stoned and had her belly hanging over the top of her jeans that wouldn’t stay pulled up. Such a sloppy experience with so many opportunities to do better and at every experience it just keeps getting worse. Don’t spend your money here when there are so many better options in Scottsdale.

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