Business Details
About
HotelHilton Garden Inn
Find us along AZ-87, a short walk from city offices, local dining, two breweries, and the Chandler Center for the Arts. Loop 202 is a mile south, making for easy access to Greater Phoenix. Sky Harbor Airport's just 20 minutes away. Torch calories in our fitness center or cool off in the outdoor pool. We offer covered parking and 1,800 sq. ft. of sunlit meeting space, plus free WiFi.
Location
Hilton Garden Inn Chandler Downtown
150 South Arizona Avenue, Chandler, AZ
85225, United States
Hours
Reviews
4.1
423 reviews
5 stars
236
4 stars
86
3 stars
29
2 stars
31
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several reviews highlighted poor customer service experiences, particularly at the front desk, with reports of rudeness and lack of accountability.
Noise Issues
Many guests reported significant noise disturbances from nearby bars and construction, making it difficult to sleep.
Cleanliness Concerns
Multiple reviews mentioned issues with room cleanliness, including hair and debris left from previous guests.
Location Benefits
The hotel is praised for its central location in downtown Chandler, with easy access to restaurants and nightlife.
Parking Problems
Guests expressed frustration over parking fees and the inconvenience of parking in a detached garage.
- SSShawn S.6 days ago5.0Very clean rooms and restaurant. All staff we interacted with were Friendly Professional. Lots of things to do within walking distance
- SKSean KendallDec 31, 20255.0Stay here every chance I get, rooms and service is always on point and it's Latin could not be better to visit downtown Chandler!
- CHCactus HugrDec 23, 20251.0They have construction at one wing, and although there were plenty of vacancies when we stayed the guy put our room right near the construction instead of the opposite end where there were plenty of rooms. Cool. I think the guy was personally offended I booked through my credit cards travel app instead of directly and washed us to have a bad room to remember how upgrades and status work. The beds are a lumpy mess and typical Hilton sandpaper towels as well. But, Hilton is now finding any possible way to screw loyalty members. Book through your Capital One travel card, tour Amex Travel Card, or your corporate travel program and you won't earn points or stays on your Hilton "Honors" program - no status at all. The front desk guy was adamant about telling me I can't even get my Hilton Honors water now - the very water I count on for all stays. No refilling stations here either - in PHOENIX even. The whole point of these travel programs is we can stay anywhere we want so the loyalty draws us towards a particular brand - and all the other big players (Marriott, Sonesta, IHG, etc) have no problems attracting loyalty members because they still reward us. I'll do everything I can to avoid Hilton now including sell my vacation club membership and selling my shares, because there's no way a greedy corporation like Hilton who actively finds ways to screw loyalty customers will earn any more of my money.
- JFJustin FloydDec 16, 20251.0The front desk explicitly told me I could park out front to drop off my bags. I did so and returned about 15 minutes later to find a $60 ticket on my car. I was then told I could appeal the ticket, as others supposedly had successfully done, but my appeal was denied. I was misled, and no accountability was taken for the incorrect guidance I was given.
- LALucas AnglinDec 6, 20251.0This hotel was the worst one I’ve yet to stay at the bathrooms where completely falling apart and gross the room was falling apart and to top it all off on Saturday morning at 6:30am they had construction going on being louder than all hell
Frequently Asked Questions About Hilton Garden Inn Chandler Downtown
What are the check-in and check-out times at Hilton Garden Inn Chandler Downtown?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Hilton Garden Inn Chandler Downtown pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available in public areas along with public internet terminals.
Does Hilton Garden Inn Chandler Downtown provide accessible facilities?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
Are there dining options available within the hotel?
Yes, there is one restaurant available on the premises.
Are environmentally friendly practices adopted by Hilton Garden Inn Chandler Downtown?
Yes, the hotel has ISO14001 and ISO50001 certifications, uses Hilton LightStay program, compostable food containers, energy conservation programs, and bans single-use plastic straws among other eco-friendly measures.
What amenities are available for fitness and recreation?
Guests can use the free fitness center and enjoy the outdoor swimming pool.
Is parking available at Hilton Garden Inn Chandler Downtown?
Yes, covered self-parking is available for guests.
What nearby dining spots can guests visit near the hotel?
Guests can try The Stillery, JINYA Ramen Bar, Grace Thai Downtown, Serranos Mexican Food Restaurants, DC Steak House, Rebel & Rogue, Tipsy Egg, Modern Margarita, Sasha’s Kitchen & Cocktails, Cheba Hut "Toasted" Subs, Peixoto Coffee Roasters, and Crispy Cones - Chandler for a variety of dining experiences.
Are there any convenient services close to the hotel for guests' needs?
Yes, nearby services include Wash Works Laundry for laundry needs, SP Plus Parking for additional parking, and First Interstate Bank for banking services.
What nearby attractions are accessible from Hilton Garden Inn Chandler Downtown?
Guests can explore the Chandler Center for the Arts, local breweries, and various restaurants within walking distance. The hotel’s location also offers easy access to Loop 202 and is just 20 minutes from Sky Harbor Airport.