Business Details
About
Hotel
You’ll be steps from the city’s best bars, music venues, and restaurants with a stay at Wyndham Fort Smith City Center, conveniently attached to the Fort Smith Convention Center and ArcBest Corporation Performing Arts Center. Easily visit landmarks like the Fort Smith National Historic Site and Chaffee Barbershop Museum, tour the University of Arkansas – Fort Smith® campus, or peruse the Fort Smith Farmer’s Market for local treats. Our contemporary, non-smoking hotel will help you recharge with fantastic amenities like a heated indoor pool, sundeck, and fitness center. Grab a bite at our on-site restaurant, 1817 Grille, or a cocktail at our bar, Tap Rom, before retiring to one of our 255 well-appointed guest rooms and suites, featuring great views of the Arkansas River or city skyline. Stay connected with free WiFi and a business center, take advantage of free parking for vehicles of all sizes, and bring along your pet for an extra fee. We offer 15,880 square feet of column-free event space, ideal for a business gathering, wedding, or celebration of any kind.
Location
Hours
Reviews
4.1
543 reviews
5 stars
297
4 stars
118
3 stars
51
2 stars
35
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted severe cleanliness problems, including roaches, mold, and unclean rooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor service and unresponsiveness to issues.
Amenities Lacking
Guests frequently noted the absence of basic amenities like refrigerators and microwaves in rooms, as well as issues with the air conditioning.
Location and Value
The hotel is well-located for events at the convention center, but many felt it did not provide good value for the price paid.
Maintenance Concerns
Numerous reviews mentioned ongoing maintenance issues, including broken elevators and outdated facilities.
- LWLamona Wilson6 days ago5.0I stayed here from November 14 through November 18. Everything was great front desk the facility great location. The staff were amazing. The room was clean. Most definitely will return for stay when I visit Fort Smith again. I love the fact that the staff even remember my name when I would come in and out the building
- NCNicholas CosentinoNov 17, 20252.0Black mold growing in room 210. 209. And 206 bathrooms. ........
- SCSydney CollinsOct 26, 20251.0"Hotel of Horror” is an understatement If I could give zero stars, I would. We stayed one night and couldn’t get out fast enough. We checked in around 7 p.m., went to a family gathering, and came back ready to sleep. That’s when the nightmare began. At 2 a.m., my sister screamed after spotting a roach crawling across the floor...on the 9th floor. Roaches. On. The. Ninth. Floor. We called the front desk and were moved to another room. Unfortunately, it looked like it hadn’t been cleaned since the last apocalypse; sticky floors, red food splatters on lampshades, and yes… another roach in the bathroom. When I called again, the night clerk (sweet girl, not her fault) offered yet another “clean” room. Spoiler: it wasn’t clean either. There was a dirty sock, rotting ceiling tiles, warped walls, and no fitted sheet on the bed. By the time we reached our fourth room at 4:00am, we were exhausted and defeated. That one had urine and pubic hair on the toilet seat and a broken connecting door. The only saving grace was a second bathroom that we prayed was less contaminated. The next morning, our parents found a strong smell of urine in the corner of their room. Dog or human, I’m not sure which is worse. When I asked the front desk lady if we could speak to the supervisor, since the sweet girl helping us the previous night said she wouldn't be in until the next morning, she didn’t even bother answering my question; just a flat, “what do you need?” and a reminder that because we booked through a third party, “nothing could be done.” Convenient. To make matters worse, I realized I’d left my brand new jacket behind. After being hung up on and brushed off by one employee, Ronnie (the only competent person there) personally went and found it himself. Ronnie deserves five stars. The rest of this place deserves fumigation. There’s an easel in the lobby that says “Hotel of Horror.” At first, I thought it was Halloween décor. Turns out, it was just the most honest advertisement in the building.
- BDBreann DillonOct 18, 20255.0Stayed one night in between travels, wish we stayed longer. The entire staff was GREAT, and very helpful. Bed was very comfortable, rooms were clean - room we had didn't have a mini fridge but we didn't need one, and there were no trash bags in trashcan . The parking lot is small, but theres free steet parking and garage access acroxs the street. Overall still 5 stars - beautiful hotel, bar was a nice plus and breakfast was delicious. You normally don't find nice hotels that are pet friendly this one went above and beyond expectations. Love Wyndham hotels .
- MBMateo BernardosOct 14, 20254.0Whenever I got there, it was just straight up beautiful. The outside and the inside were stunning. Check in was very easy too. Once we did the check in process, we entered the elevator and went to our room. The room was very nice though, but you can tell that the hotel/room itself was old. We then headed to the pool to have fun. The pool was indoors, and it was cold, but you can get used to it easily. Whenever I got back to my room I took a shower, of course, and I went to sleep. Since I came with my family of 3 (Mom, and brother), I slept in the middle. Although it was a little bit cold at first, I was sweating. Being in the middle did not help, because I didn’t get much sleep because of the heat. Whenever I woke up, I changed clothes and checked out. Overall, the hotel might be old, but I recommend going to this hotel if you’re staying for a nearby event. I don’t recommend staying here for family road trips though. Great hotel!
Frequently Asked Questions About Wyndham Fort Smith
Where is Wyndham Fort Smith located?
Wyndham Fort Smith is located at 700 Rogers Ave, Fort Smith, AR 72901, USA.
What are the operating hours of Wyndham Fort Smith?
Wyndham Fort Smith is open 24 hours a day, seven days a week.
Does Wyndham Fort Smith offer free WiFi and parking?
Yes, Wyndham Fort Smith provides free WiFi and free parking for vehicles of all sizes.
Are pets allowed at Wyndham Fort Smith?
Yes, pets are welcome at Wyndham Fort Smith for an additional fee.
What amenities are available at Wyndham Fort Smith?
Amenities include a heated indoor pool, sundeck, fitness center, on-site restaurant 1817 Grille, and bar Tap Rom.
Is there event space available at Wyndham Fort Smith for meetings or weddings?
Yes, the hotel offers 15,880 square feet of column-free event space ideal for business gatherings, weddings, or other celebrations.
What nearby entertainment options are available around Wyndham Fort Smith?
Guests can enjoy nearby bars and music venues such as Prohibition, Core Public House, Fort Smith Symphony, and the ArcBest Corporation Performing Arts Center.
Which cultural and historical attractions are near Wyndham Fort Smith?
Nearby attractions include the Fort Smith National Historic Site, Chaffee Barbershop Museum, Fort Smith Regional Art Museum, and Sebastian County Courthouse Moon Tree.
How can guests at Wyndham Fort Smith explore local dining options?
Guests can dine at the hotel's on-site restaurant 1817 Grille or visit nearby restaurants like Prima Italia, as well as bars such as Jingle Bar Fort Smith and TimeAnd.place.
Are there nearby government or public service offices accessible from Wyndham Fort Smith?
Yes, guests have easy access to government offices including the Sebastian County Courthouse, Sebastian County Veterans Service Office, and City Administration Offices.