Business Details
About
Hotel
Experience Tru Southern hospitality at Tru by Hilton Crossett. Immerse yourself in nature in 'The Forestry Capital of the South' then relax in your cozy guest room. Our minimalist rooms offer free WiFi, large TVs with premium channels, and heaps of storage space. Huge bathrooms with Not Soap, Radio products make mornings a breeze.
Start your day with a smile thanks to our free, hot breakfast. Stay healthy or indulge with waffle boats – we won’t judge! Choose from over 30 sweet and savory toppings for cereal, bagels, yogurt and more.
Find your fun in our energetic lobby, complete with pool table, board games, and semi-private alcoves. Free tea, hot chocolate and LavAzza coffee are available 24/7 – and you can jazz up your drink with a variety of flavored syrups. Swim in our outdoor pool, work out in the fitness center or unwind on the patio.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
310 reviews
5 stars
177
4 stars
61
3 stars
21
2 stars
13
1 star
38
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for being friendly, accommodating, and helpful, although there were some reports of unprofessional behavior.
Amenities
Guests expressed disappointment over the lack of microwaves and coffee makers in rooms, as well as issues with hot water availability.
Customer Experience
Several reviews highlighted poor customer service experiences, including billing issues and inadequate responses to complaints.
Breakfast Quality
While some guests enjoyed the breakfast options, others found them lacking in quality and variety.
- RJRobin JohnsonNov 13, 20251.0Reserved two rooms side by side for us and our daughter and her two babies. My daughter got up around 11pm to find brown water coming up between the tiles and the smell of sewer. The hotel wanted to move her and the babies to a separate floor which would require waking up both kids and getting a not bring able to assist her during the night. We moved the kids in their pack-n-plays into our room next door (without waking them). The hotel is not willing to offer a refund to my daughter. Very poor experience.
- RGrosemary gilbertNov 9, 20255.0The hotel was very clean and inviting. The works were polite and kind. They were very knowledgeable about all my questions and concerns.
- WJWillliam JohnsonSep 21, 20251.0I stayed here this past weekend and was very disappointed with my experience. I checked in Friday night, and the young lady at the desk was actually asleep when I arrived. On Saturday, I purchased a sandwich from the front desk, but when I opened it, the wrapper and sandwich were soaking wet, making it inedible. The biggest issue was the showers. I stayed in room 123 and room 222, and neither had hot water. On Friday night, Saturday morning, and again today before checking out, the shower water never got hot—it stayed cold. When I spoke with the front desk, the staff member admitted she had been reporting this issue to management and had even tried resetting it, but clearly the problem was never resolved. Additionally, the patio was locked during my stay, which was very inconvenient since that was the only designated place where guests who smoke could go. As a Hilton Gold Member, I find this completely unacceptable. I expect better quality and service when staying at Hilton properties. I am requesting a full refund for my stay, including a return of my points.
- DCDavid CoatesAug 27, 20255.0This is our first time staying at a tru hotel. as somebody from an older generation used to staying at other types of hotels. The rooms were clean. Everything was nice, but it caters to a younger clientele, which is not their fault. It's their business model, but it's not something we would probably use again. Because we are used to rooms with microwaves, etc. And this one is very minimal. This is the only major hotel in this town
- ACAsia CrawfordAug 24, 20255.0I must brag about this location. It is in a rural area but the experience was beyond expectations. Everything was neat and clean. The lobby area, our room and the pool area (places I noticed the most) Staff is friendly and helpful at all hours. Right by Walmart and local hospital. Also, the check-out time at this location is a plus!
Frequently Asked Questions About Tru by Hilton Crossett
What are the check-in and check-out times at Tru by Hilton Crossett?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Crossett offer free breakfast?
Yes, a free hot breakfast is available every morning.
Is parking available at Tru by Hilton Crossett, and is there a fee?
Yes, free self-parking is available for guests.
Are pets allowed at Tru by Hilton Crossett?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does Tru by Hilton Crossett provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Does the hotel have Wi-Fi and is it free?
Yes, Wi-Fi is available for free in public areas and there is a public internet terminal.
What recreational facilities are available at Tru by Hilton Crossett?
Guests can enjoy a free fitness center, an outdoor pool, a game room, and kid-friendly activities.
Are there nearby restaurants where guests can eat outside the hotel?
Yes, Johnny's Pizza House and Popeyes Louisiana Kitchen are nearby options for pizza and fast food.
Where can guests find shopping and convenience stores near the hotel?
Guests can visit Dollar Tree for discount and convenience shopping, and Crossett Cato for clothing needs.
What nearby medical facilities are accessible from Tru by Hilton Crossett?
Ashley County Medical Center, Ashley Specialty Clinic, and Crossett Hospital are nearby medical centers.