Business Details
About
Hotel
We are off I-65 and Route 82 in Prattville. High Point Town Center and Prattville Town Center shopping centers are less than three miles away. Capital Hill Golf Club, a 5-minute drive, has three championship 18-hole courses. Dining chains like Outback Steakhouse as well as local restaurants like Jim 'N Nick's Bar-B-Q are within a mile.
Location
Hours
Reviews
4.0
492 reviews
5 stars
259
4 stars
99
3 stars
43
2 stars
39
1 star
52
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty floors, unclean bathrooms, and unkempt public areas.
Service Quality
While some guests praised the friendly and helpful staff, others reported poor customer service experiences, including unresponsive front desk staff and unresolved complaints.
Room Comfort
Several guests found the rooms to be small, uncomfortable, and poorly maintained, with issues such as noisy air conditioning and uncomfortable beds.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it lacking in variety and quality, while others appreciated the options available.
Location
The hotel is conveniently located near restaurants and shopping, which was positively noted by many guests.
- MCmarcie camaraNov 17, 20253.0When arriving at the hotel to check in the night deskperson couldn't seem to get us checked in fast enough to get back to her "conversation " with the person standing at the desk and the next morning the deskperson was not nice at all no smiles or anything. They told my mother they couldn't accept cash and had to put everything on our room I was not impressed at all
- TMTineka MarshNov 11, 20254.0The rooms are small but clean.
- MMMichaelNov 7, 20254.0Friendly and helpful staff
- TJTommy JacquesOct 14, 20252.0I ask for a quiet room. All I heard last night was every car with loud pipes, motorcycles and semi truck. I might have slept between 2am and 5am. Rooms are not insulated at all. I will never stay here again
- D_Deen __JamilOct 12, 20254.0Ravaged a bit by the younger crowds; Did Not deserve or slightly merit its 2-star rating. It an easy 4-Star no question. Room, w 2 beds was super squeaky clean with superb 4th floor views of the E Prattville area; My expectations were set right; Holds it own vs any Hampton Inn per price & convenience. Hot Bkfst was above avg., props for havin chz omelettes and Fresh creamer. Expected pricing- They gots an open outdoor pool; Get on the Hilton app and rack up the points & free nights. Staff on it, pleasant, and v helpful.
Frequently Asked Questions About Tru by Hilton Prattville
What are the check-in and check-out times at Tru by Hilton Prattville?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Prattville offer free breakfast?
Yes, free breakfast is available for guests at Tru by Hilton Prattville.
Is the Tru by Hilton Prattville accessible for guests with mobility issues?
Yes, the hotel offers accessibility features including accessible parking and accessible elevators.
Are pets allowed at Tru by Hilton Prattville?
Yes, pets are welcome at Tru by Hilton Prattville.
Does Tru by Hilton Prattville provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
What amenities does Tru by Hilton Prattville offer for fitness and recreation?
The hotel features a free fitness center, a game room, kid activities, and one outdoor pool.
Is parking available at Tru by Hilton Prattville and is there a fee?
Yes, self-parking is available for free at Tru by Hilton Prattville.
Are there restaurants near Tru by Hilton Prattville?
Yes, nearby dining options include The Goat Bar & Grill, Mellow Mushroom Prattville, Texas Roadhouse, Steak 'n Shake, and LongHorn Steakhouse, among others, offering a variety of cuisines and atmospheres.
What shopping centers are close to Tru by Hilton Prattville?
High Point Town Center and Prattville Town Center shopping centers are less than three miles away, offering convenient retail and dining experiences for guests.
How can guests use nearby transportation or services to access Tru by Hilton Prattville?
While there is no airport shuttle or local shuttle service, the hotel is conveniently located off I-65 and Route 82. Nearby auto services such as Firestone Complete Auto Care and Discount Tire can assist guests with vehicle needs, and car rental is not offered at the hotel.