Embassy Suites by Hilton Montgomery Hotel & Conference Center
4.13309 reviews
Business Details
About
HotelEmbassy Suites
Daily Mandatory Charge includes: $1.50 MGTID Montgomery Tourism Assessment Fee. The Embassy Suites Montgomery - Hotel & Conference Center is located in Downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a discount family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport.
Montgomery, Alabama is home to several major Corporations and Universities. Maxwell Air Force Base, ALFA, The Colonial Company, Rheem Manufacturers, Lear, Hyundai, GKN, Neptune, Troy University, Auburn University Montgomery, Alabama State University, Huntingdon College, and Faulkner University.
While visiting Montgomery join the fun and learn about our history with our area attractions. The Biscuits Baseball, The Alabama State Capitol, First White House of the Confederacy, Rosa Parks Museum, Hank Williams Museum, Famous Dexter Avenue King Memorial Baptist Church, Alabama Shakespeare Festival, Montgomery Zoo, Mann Wildlife Learning Museum, Montgomery Performing Arts Centre, Alabama Cattlemen's Association ''Mooseum''.
Downtown Montgomery's only all-suite Embassy Suites hotel is just minutes from: Outdoor World Bass Pro Shop, East Dale Shopping Mall, Shoppes at EastChase
Location
Embassy Suites by Hilton Montgomery Hotel & Conference Center
300 Tallapoosa Street, Montgomery, AL
36104, United States
Hours
Reviews
4.1
3,309 reviews
5 stars
1,814
4 stars
679
3 stars
325
2 stars
205
1 star
286
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff for their friendliness and helpfulness, particularly mentioning individuals like Monica, Kavita, and Netta for their exceptional service.
Cleanliness Issues
Numerous reviews highlighted concerns about the cleanliness of rooms and bathrooms, with reports of dirty conditions and maintenance issues.
Room Conditions
Several customers noted that the rooms were outdated and in need of renovation, with issues such as poor water pressure, broken fixtures, and general wear and tear.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, with specific mentions of the omelet station and attentive staff.
Parking Concerns
Guests expressed dissatisfaction with parking availability and fees, citing issues with overcrowding and safety in the parking area.
- ADAmy DepauwDec 29, 20252.0We booked our room and chose the room as soon as it allowed us to. When we arrived, the room we chose hours in advance letting them know we would be checking in at 8:00 pm was not “cleaned” yet (it was 8:00 pm and checkout is at least by 4:00). Man at the front desk was rude, to say the least. They had one cart with a flat tire for us to take our luggage up to the 7th floor. When we got there, there were no sheets for the pullout couch and only two washcloths for 3 people. We requested more, and a nice gentleman brought us more. There were gross stains on the blankets and weird spots all over the walls. By far, one of the least clean Embassy Suites we have stayed in. Breakfast was good - that was the only positive outside of the polite gentleman that brought us the extra sheets and washcloths. The guy at the front desk should find a new job. Very condescending and impolite. Also, hidden fee of $25 to park that is not listed in the fees for the room.
- JDJustin DeNegriDec 28, 20253.0The service at Embassy Suites in Montgomery was very good overall. The staff was friendly, welcoming, and attentive, which made the stay pleasant from a hospitality standpoint. The main issues were with the room itself. It felt dated, and the shower tile appeared to have mildew, which detracted from cleanliness and comfort. Additionally, the TV remote did not work, which was frustrating and never fully resolved. In the end, the experience matched what you would expect from an older Embassy Suites property. Strong service and staff, but rooms that are clearly due for updates and better maintenance.
- KSKrystn SmereckiDec 27, 20251.0Horrible. Do not waste your money staying here. For one parking is $30 a night. Our “suite” was gross. Brown stain on one of the beds. Popcorn kernels on the floor. The room is falling apart. Sofa is ripped and torn. Holes in the wall and ceiling. Refrigerator doesn’t work. Oh and the heat/ AC/ fan doesn’t work. These floor fans were outside the room, so I grabbed them and plugged them in. This is horrible and disgusting. Beyond disappointed. If I could do zero stars, I would.
- SASimona-Daniela AkcinDec 25, 20254.0Checked in on my birthday, front desk associate did not notice. The hotel was able to accommodate my request for a quiet room. Noticed the website doesn’t mention breakfast times. Parking could be an issue, there is street parking available and since it was a national holiday the next day, it was free. Not sure front desk associate knew that.
- JHJean HeddlesonDec 25, 20253.0Was given room 305. It was perhaps the most run down room they had. Furniture, bathroom door, sink area was scuffed and warn. The smallest living room area of any Embassy I have ever stayed in. The water lines were full of air but after running the water in the kitchenette area we were able to get a glass of cold water. Later in the evening when I turned on the water to shower it was disgusting as you can see from pics. I called the front desk to request a different room but got no answer. Therefore I could not shower. The water eventually became clearer but I certainly wouldn’t drink or shower in it. It actually stained the shower curtain and sink. I reported it to the manager at the front desk the following morning but was not given any compensation or really any apology. The breakfast was great and the breakfast workers were very nice.
Frequently Asked Questions About Embassy Suites by Hilton Montgomery Hotel & Conference Center
Does Embassy Suites by Hilton Montgomery Hotel & Conference Center provide accessible facilities?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Are pets allowed at Embassy Suites by Hilton Montgomery Hotel & Conference Center?
Yes, both cats and dogs are welcome at the hotel, which is pet-friendly.
What dining options are available at the hotel?
The hotel features one restaurant with buffet breakfast available for free and table service including room service.
Does the hotel offer free Wi-Fi and where?
Yes, Wi-Fi is available in public areas, including a public internet terminal.
What are the check-in and check-out times at the hotel?
Check-in time starts at 4:00 PM and check-out is by 11:00 AM.
Is parking available at Embassy Suites by Hilton Montgomery?
Yes, the hotel offers parking with self-parking options available.
What wellness and fitness facilities does the hotel provide?
The hotel features one indoor pool and a fitness center which guests can use for free.
Are there facilities for business meetings or conferences?
Yes, the hotel has 14 meeting rooms and a 24-hour front desk to support business and event needs.
What nearby public transportation options can guests use?
Guests can use the nearby Bus Station and Montgomery Union Station, a train station and landmark, for convenient travel access.
What cultural or historic attractions are close to the hotel?
Nearby attractions include the Montgomery Performing Arts Centre, The Rainbow Division Memorial Statue, and Montgomery Riverwalk Park, offering guests leisure and educational activities before or after their stay.
Are there nearby dining options around the hotel?
Yes, guests can enjoy local cuisine at nearby restaurants such as Railroad Thai Restaurant and Lek's Railroad Thai, both offering Thai and sushi options.