Business Details
About
Hotel
Welcome to the Hampton Inn Fairhope high atop the bluffs of eastern Mobile Bay, a warm breeze caresses the branches of a moss-draped oak tree in Knoll Park near downtown Fairhope, Alabama. Visit us at the Hampton Inn Fairhope and feel the inviting warmth of a fresh bay breeze for yourself. Our hotel in Fairhope, just 10 minutes from the I-10 Daphne exit, is located in the heart of the historic downtown shopping and entertainment district, home to countless antiques stores, galleries, restaurants and just blocks from the majestic waterfront along Mobile Bay. After dining at one of the charming bistros that line the streets of downtown Fairhope, stroll to Fairhope Park and feed the ducks at the waterfront pond.
Location
Hampton Inn Fairhope-Mobile Bay
23 North Section Street, Fairhope, AL
36532, United States
Hours
Reviews
4.1
597 reviews
5 stars
344
4 stars
116
3 stars
59
2 stars
31
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Leigha and Jordan.
Location
The hotel is frequently noted for its excellent location, being close to shops, restaurants, and attractions.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, unclean bathrooms, and issues with housekeeping.
Need for Renovation
Numerous guests commented on the hotel's outdated appearance and the need for significant renovations.
Customer Service Concerns
There were multiple complaints about poor customer service, including unresponsive management and unresolved issues during stays.
- KLKristie Lawrence5 days ago1.0We stay here several times a month for work. We stayed here 6?days straight I asked for fresh towels and the lotion and shampoo to be refilled they were empty. No new towels nothing refilled We had to go to front desk to get anything. Rooms should be cleaned and restocked every 2 days not when I check out. Should not have to keep asking when I leave in morning to come back at night to the same stuff. To top it off the pool has been closed since June I hate coming back to this hotel might have to suck it up and stay further away from work. Poor management
- DPDan PayantOct 28, 20252.0This is a very tired Hampton. Surprised it still the HI logo. Our shower was nasty. Furniture is wore out in the breakfast area… overall needs a remodel!!
- DGDiana GriffinOct 22, 20255.0Leigh and Jordon at the front desk are always helpful and friendly. This location and staff are excellent. Chrystal in housekeeping is like an amazing busy bee, kind and efficient. These employees make this location easy to call it welcoming here.
- SHStephen HatawayOct 8, 20251.0If I could give zero stars I would do to the customer service. The trip started off good with the check inn going smoothly. I would have never booked this hotel if I would have read the reviews. My son woke up with bed bugs in his bed with bites, come to find out they have had numerous complaints about the bed bugs at this hotel. The hotel did give me most of my money back, and offered to give me a free night at the hotel, but why would I want to stay at this location again? The hotel then offered me 1000 points which is nothing. I had to throw away my luggage and clothes that were brought into the hotel. Avoid this hotel at all costs. I contacted the Hilton help line and they also refuse to help. It just seems like this is an ongoing problem at this location. I have attached photos also of the bugs and the blood from them that shows they were actively feasting on my child. All they had to do was make things right and they refused.
- RBRenee BaileyOct 5, 20251.0I have called the hotel 3 times so far and left my name/number for someone to call me back about my stay and so far I have not received a call back. No hand towels or wash cloths in room. Both sink and tub backed up really bad. If they were cleaned properly they would have noticed the water not draining....at all. Made me think it was not even cleaned. I asked for a call back from the manager but never received one.
Frequently Asked Questions About Hampton Inn Fairhope-Mobile Bay
What are the check-in and check-out times at Hampton Inn Fairhope-Mobile Bay?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is parking available at the hotel, and is there a fee?
Yes, self-parking is available for free at the hotel.
Does Hampton Inn Fairhope-Mobile Bay allow pets?
Yes, pets including dogs and cats are welcome at the hotel.
Are there fitness facilities available for guests?
Yes, the hotel offers a fitness center which is available for free.
Is breakfast included during my stay?
Yes, a free buffet breakfast is available for guests.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Does the hotel have free Wi-Fi and 24-hour front desk service?
Yes, free Wi-Fi is available in public areas, and the front desk is open 24 hours.
Are there any nearby restaurants I can visit during my stay?
Yes, Master Joe's sushi restaurant and Thyme on Section, an American cafe, are nearby dining options close to the hotel.
What are some nearby attractions to explore around Hampton Inn Fairhope-Mobile Bay?
Fairhope Park with its waterfront pond, as well as the Fairhope Museum of History, are great nearby attractions worth visiting.
Are there any nearby real estate services or agents close to the hotel?
Several real estate agencies such as Staci Niemeyer - Ashurst Niemeyer Real Estate and Bellator Real Estate are located nearby for your convenience.