Business Details
About
HotelTapestry Collection
Overlooking downtown Birmingham, our hotel is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.
Location
The Kelly Birmingham, Tapestry Collection by Hilton
2027 1st Avenue North, Birmingham, AL
35203, United States
Hours
Reviews
4.2
415 reviews
5 stars
252
4 stars
75
3 stars
35
2 stars
21
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received consistent praise for their friendliness, helpfulness, and professionalism, with specific mentions of individuals like Althea, TK, and Lee.
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including dirty bathrooms and unkempt areas, which detracted from the overall experience.
Check-In Experience
Several customers reported frustrating check-in experiences, including long wait times and issues with room assignments, leading to dissatisfaction.
Location and Ambiance
Guests appreciated the hotel's location and the charming ambiance of the historic building, noting its proximity to local attractions.
Valet Service
Valet service was frequently mentioned as efficient and friendly, although some guests found the parking fees to be high.
- SKSamuel KentJan 5, 20261.0DO NOT STAY HERE. NOT SAFE OR PRIVATE. When my wife and I stayed at the hotel in December, a staff member walked into our room while my wife and I were naked and in bed. The Kelly Hotel and Hilton customer service have refused to make things right, only acknowledging a "security issue".
- LSLynn SimonDec 12, 20255.0Nicely updated historic hotel. Awesome bathroom, friendly & super helpful staff and within walking distance to excellent restaurants
- DBDillon BrownDec 6, 20251.0Absolutely terrible experience. I paid in full but they gave my room to someone else. RUDE ALSO. Took forever to get a refund as they said I had to contact Expedia but Expedia said I had to contact them. This is borderline fraud (if not overt fraud).
- DCDanae ConiganDec 4, 20251.00/5 horrible. Canceled my room after I paid. My flight was delayed several hours and I got in late so they just gave it to someone else. Terrible service, awful experience. Book somewhere else.
- JLJuliett LarroteDec 2, 20255.0What I liked most was the attention from the staff; they are all very friendly.
Frequently Asked Questions About The Kelly Birmingham, Tapestry Collection by Hilton
What are the check-in and check-out times at The Kelly Birmingham, Tapestry Collection by Hilton?
Check-in time is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, The Kelly Birmingham provides free Wi-Fi in public areas and has public internet terminals available.
Are there facilities for guests with mobility impairments?
Yes, the hotel is mobility accessible, offering accessible parking and elevators.
Is parking available at the hotel?
Yes, parking is available along with valet parking services.
What dining options are available at The Kelly Birmingham?
The hotel has one restaurant that offers table service, and breakfast is available. Vegetarian and organic food and beverages are provided, with locally sourced ingredients used.
Are children welcome at the hotel?
Yes, the hotel is kid-friendly, but it does not offer babysitting or kid activities.
What fitness facilities does the hotel offer?
Guests have access to a free fitness center equipped with elliptical machines, free weights, and treadmills.
Are there any nearby restaurants or bars to The Kelly Birmingham?
Yes, nearby dining and nightlife options include Calico Kitchen, Cayo Coco Rum Bar, La Fete, Pilcrow Cocktail Cellar, Sneaky Pete's coffee shop, and The Essential café. Guests can explore these places for diverse food and beverage experiences.
What are some nearby landmarks and attractions guests can visit around The Kelly Birmingham?
Guests can visit landmarks such as the Rainbow Viaduct and Peanut Depot, as well as cultural attractions like Alabama Theatre, Birmingham Museum of Art, and Regions Field which are within two miles.
How can guests access The Kelly Birmingham from the airport?
The hotel is approximately 15 minutes from the airport, but it does not offer airport shuttle or transfer services. Guests may need to arrange their own transportation.