Business Details
About
Hotel
Hilton Garden Inn Birmingham Downtown hotel boasts a premium location in the city’s downtown business district, minutes away from Regions Financial Institution and City Hall. The hotel is close to the Birmingham Museum of Art, the Civil Rights Museum, and the University of Alabama Birmingham basketball arena. A short walk away are some of the finest Birmingham restaurants and shops.
Each spacious guest room features an array of thoughtful amenities including complimentary WiFi, a Garden Sleep System bed, large work desk with ergonomic chair, spacious bathroom and a large HDTV. The in-room hospitality center includes a mini-refrigerator, microwave and a Keurig® coffeemaker. For more space, extra amenities and a separate living area select an elegant one or two bedroom suite.
Savor a cooked-to-order breakfast in our onsite Garden Grille and Bar. Select from a variety of wines and craft beers, taste our small plates or unwind and socialize in the open lobby with plenty of natural light. Enjoy an energetic workout in the fitness room and a refreshing swim in the outdoor pool. With 1,800 sq. ft. of meeting space, your events are covered in our Birmingham, Al hotel.
Location
Hilton Garden Inn Downtown Birmingham
250 18th Street South, Birmingham, AL
35233, United States
Hours
Reviews
4.2
826 reviews
5 stars
523
4 stars
141
3 stars
56
2 stars
29
1 star
77
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about rudeness and unprofessional behavior from some employees.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty bathrooms, unclean sheets, and reports of bed bugs and roaches.
Room Quality
Guests generally found the rooms to be comfortable and well-equipped, but there were complaints about maintenance issues and the condition of some amenities.
Parking Charges
Many customers expressed frustration over unexpected parking fees and a lack of clarity regarding these charges during the booking process.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others criticized the breakfast options and service.
- HPHannah Prescott1 day ago1.0I am not typically one to leave bad reviews but this absolutely needs to be addressed. As it is a safety concern. We were met with rudeness and zero help with a situation that made us extremely uncomfortable. Our room had an adjoining door that does NOT lock. Also, the room on the opposite side of the adjoining door was being extremely loud and using foul language. We were uncomfortable with the door and loud neighbors combined. We called down to the front desk to ask if we could switch rooms. We were told to wait a moment and they said they would call us back. They IMMEDIATELY called the room that was being loud. As we could hear the phone ringing. Which in my opinion put us in an extremely dangerous situation as they could open their door and just push our adjoining door open. I went down to the front desk to ask if we could move our room once more. I was met with attitude and they told me they were going to make the other people move. I went back upstairs and they called the other room once more. They started hitting the walls and what sounded like jiggling the lock. Again making us extremely uncomfortable. Another member of the room went to the front desk to ask if we could please move. She was met with attitude and dismissiveness. They told her that the other people were supposed to be gathering their things and moving. This did not happen. We waited nearly an hour before we decided to leave. Within that hour they were still being extremely loud and banging around. When we left we were very polite and turned in our keys. We also contacted Hilton customer service multiple times in which every time they said they were contacting a supervisor and the call would be dropped. We were instructed by one customer service representative to go to the Redmont (Hilton). Where the call was once again dropped. Thank goodness for your employee Keilon. As he heard our situation and was able to get us a room at the Redmont. He also contacted the Hilton Garden inn and they tried to say none of this ever happened. They also told him they tried to upgrade us to a diamond and room. Which also absolutely did NOT happen. We were denied a room change every time. They also said they could not refund me. Which is extremely upsetting. I would like to add that I am pregnant and was put under extreme stress. I also had two ladies with me who are under the age of 25. We were in the middle of Birmingham with nowhere to go. Which is dangerous in and of itself in my opinion.
- CFCarm FitzNov 8, 20255.0Clean and Tight! Also the housekeeper I believe her name was Jessica V was very polite and friendly 😊 not rude like most housekeepers I’ve came across
- SAS. A.Nov 7, 20251.0Stayed Nov 5 to 7, Room 209. Around 3:30 a.m. on Nov 7 I woke up with bed bug bites, checked the bed, and found a live bed bug. I have video of it in the bed and then in a bottle, plus photos of my bites. I am five months pregnant and had swollen lymph nodes with hot itchy areas, so I checked out immediately. I left my pregnancy pillow to avoid bringing anything home and now have to trash or treat luggage and clothes. I reported this to the hotel and also filed with the Alabama Department of Public Health. As of today I have not received a response. Posting to warn other travelers and to encourage management to address this quickly. Photos attached. *Someone did reach out but the review stays because there were other reviews of bed bugs and obviously they still have them.
- BOBaltazar OrdonezOct 22, 20255.0Amazing staff. Great location. Room was perfect!
- RCRobert CoxSep 22, 20252.0The bathroom was disgusting. Corners had hair buildup. Poor cleaning. I felt like I needed to decontamination when we left..
Frequently Asked Questions About Hilton Garden Inn Downtown Birmingham
What accessibility features does Hilton Garden Inn Downtown Birmingham offer?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast available at Hilton Garden Inn Downtown Birmingham?
Yes, the hotel offers breakfast for its guests.
Does Hilton Garden Inn Downtown Birmingham allow pets?
Yes, both cats and dogs are welcome at the hotel as it is pet-friendly.
What are the check-in and check-out times at Hilton Garden Inn Downtown Birmingham?
Check-in time is at 4:00 PM, and check-out time is at 12:00 PM.
Is there a fitness center available at the Hilton Garden Inn Downtown Birmingham?
Yes, the hotel has a fitness center available for free use by guests.
Does the hotel offer any swimming pools?
Yes, there is one outdoor pool available for guests to enjoy.
What dining options are available at Hilton Garden Inn Downtown Birmingham?
The hotel has one on-site restaurant called the Garden Grille and Bar, offering cooked-to-order breakfast, a variety of wines, craft beers, and small plates.
How can guests access Hilton Garden Inn Downtown Birmingham using local transit?
Guests can utilize the local shuttle service for convenient access to and from the hotel within the area.
What nearby dining options are available around Hilton Garden Inn Downtown Birmingham?
Nearby dining options include Current Charcoal Grill for American and Asian cuisine, The Fennec bar and American restaurant, HERO cafe and burger restaurant, and Red Cat cafe and coffee shop. Guests can explore these spots before or after their stay.
What cultural or educational attractions are near Hilton Garden Inn Downtown Birmingham?
The hotel is close to the Birmingham Museum of Art, the Civil Rights Museum, and the University of Alabama at Birmingham, offering guests opportunities for cultural exploration and education during their visit.