Business Details
About
HotelHilton
Welcome to the Hilton Garden Inn Birmingham/Trussville, conveniently located around three major highways, I-59, I-459, and US HWY 11, and within minutes from Saint Vincent East Hospital, Barbers Motorsport, Trussville Sports Complex, and Birmingham Race Course. Our hotel offers a restaurant serving freshly prepared breakfast, lunches and dinners. Enjoy our on-site indoor pool and fitness center.
Location
Hilton Garden Inn Birmingham/Trussville
3230 Edwards Lake Parkway, Birmingham, AL
35235, United States
Hours
Reviews
4.2
850 reviews
5 stars
506
4 stars
168
3 stars
82
2 stars
42
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the friendly and helpful staff, with specific mentions of individuals who provided exceptional service.
Room Quality
Feedback indicated a mix of experiences with room cleanliness and maintenance, with some guests reporting issues like mold, broken fixtures, and outdated decor.
Dining Experience
While some guests enjoyed the food and breakfast options, others reported poor service and dissatisfaction with the quality of meals.
Facility Condition
Several reviews highlighted concerns about the overall condition of the hotel, including cleanliness in public areas and issues with amenities like the pool.
Customer Service Issues
There were multiple complaints regarding rude or unhelpful staff interactions, particularly at the front desk and during dining services.
- BHBryant HillJan 4, 20265.0Great
- RCRexanne CollinsDec 26, 20252.0After many stays with Hilton, I think it’s safe to say it is no longer a premium brand. It’s time to move to a brand that values excellence. This room ….the blinds were broken and the bottom was laying on the heating/ac unit. The furniture is all worn and needs refinishing or replaced. A simple fix unless you are a penny pincher. It’s 66 degrees outside and the heat is on. The room is too warm. The light just inside the door doesn’t work.
- MSmary spikerNov 22, 20255.0The staff were very nice, the room was clean,and the breakfast was really good!
- MMMary MooreNov 12, 20253.0Squeaky bathroom door. Squeaky AC unit. Had to get out key cards remade multiple times during our 3 night stay. Most of the staff was helpful and courteous. Others were bearly reactive when approached. A mixed bag. Probably won't book again in future.
- EBerica brownOct 11, 20255.0From the first day we walked in Melissa greeted us with a smile! She told us what was nearby and explained all the facilities. And the breakfast pancakes were the bomb.com! They make breakfast very fresh! We love that there are eating options nearby as well. The beds are so comfortable! Ms. Hicks makes the best pancakes!
Frequently Asked Questions About Hilton Garden Inn Birmingham/Trussville
What are the check-in and check-out times at Hilton Garden Inn Birmingham/Trussville?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Birmingham/Trussville offer free parking?
Yes, self-parking is available for free at the hotel.
Are pets allowed at the Hilton Garden Inn Birmingham/Trussville?
Yes, pets including cats and dogs are welcome at the hotel.
Is there an airport shuttle service available at Hilton Garden Inn Birmingham/Trussville?
Yes, the hotel provides a free airport shuttle service.
What dining options does Hilton Garden Inn Birmingham/Trussville provide?
The hotel has one restaurant offering freshly prepared breakfast, lunch, and dinner, and also offers room service.
Does the hotel have facilities for fitness and recreation?
Yes, there is a free fitness center, an indoor pool, a hot tub, and a game room available for guests.
Is Hilton Garden Inn Birmingham/Trussville accessible for guests with mobility needs?
Yes, the hotel offers accessibility features including accessible parking and elevators, and is mobility accessible.
What nearby medical facilities are accessible from Hilton Garden Inn Birmingham/Trussville?
Nearby medical facilities include Edwards Lake Medical Center, Dr. Andreas T. Maddux, Dr. Nancy E. Pajaro, Alabama Periodontics, VisionFirst Eye Center, Edwards Lake Dental, Metro Infusion Center, and Miracle-Ear Hearing Aid Center, providing a range of health services conveniently close to the hotel.
Are there dining options near the Hilton Garden Inn Birmingham/Trussville?
Yes, nearby restaurants include Zaxby's, Dos Botellas Mexican Restaurant, and Zapata Mexican Restaurant, offering various dining experiences to hotel guests.
What nearby amenities and services can guests access around Hilton Garden Inn Birmingham/Trussville?
Guests can find nearby amenities such as BadgePass (security systems), Brittany Nicole Esthetics Lounge (skin care), Vulcan Tire & Automotive, Smokers Genie Trussville (tobacco shop), Micro Computer (computer store), Pangea Day Spa, Ascension Beautique (beauty salon), Cd Nails (nail salon), and Regional Finance for various needs and services.