Business Details
About
HotelHilton
The Hilton Garden Inn Birmingham/Lakeshore Drive hotel is located in the Wildwood, Alabama area off Lakeshore Drive, twelve miles from the Alabama Birmingham International Airport. Downtown Birmingham, the Art Museum and Civil Rights Museum are nearby the Hilton Garden Inn Birmingham/Lakeshore Drive hotel. The Oxmoor Golf Course, designed by Robert Trent Jones, is close by this Hilton Garden Inn hotel.
Deluxe accommodations, friendly service and a relaxed Alabama style atmosphere await our Hilton Garden Inn guests. Certain to please the busy executive or leisure Alabama traveler are our array of special amenities including complimentary high-speed internet access, in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, On Command video and games, complimentary HBO, complimentary USA Today each weekday morning, indoor swimming pool, whirlpool, fitness center and a 24-hour complimentary business center.
The Hilton Garden Inn Birmingham/Lakeshore Drive hotel offers 1,200 square feet of meeting space as well as catering services. The Great American Grill Restaurant serves freshly prepared breakfasts. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation.
Come enjoy Alabama hospitality and exceptional service at the Hilton Garden Inn Birmingham/Lakeshore Drive hotel in Birmingham, Alabama.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn Birmingham/Lakeshore Drive
520 Wildwood Circle Drive North, Birmingham, AL
35209, United States
Hours
Reviews
4.1
947 reviews
5 stars
523
4 stars
213
3 stars
72
2 stars
54
1 star
85
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Jada and Mansi for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting bedbugs and unclean facilities.
Breakfast Experience
Guests expressed disappointment regarding the breakfast, citing it as overpriced and not meeting expectations, with some expecting complimentary options that were not provided.
Management and Communication
There were multiple complaints about poor management response and communication, particularly regarding billing issues and customer service failures.
Facilities Maintenance
Several reviews noted issues with hotel facilities, including a dirty pool and malfunctioning amenities, indicating a need for better maintenance.
- BGBam Gaming1 day ago5.0I wasn’t having a good then I walked into the lobby and met a male the front desk. He was so amazing even though I had a attitude he was very professional and understanding.So I want to say thank again for the best customer service I have had in a long time Mr.Jeremy Witherspoon
- NBNadiia BielovaJan 4, 20261.0We have stayed at this hotel several times and everything was great. But apparently something has changed. This time, the water pressure in the sink tap was very weak, the thermostat didn't work at all, and the biggest surprise was that breakfast was completely unavailable due to low occupancy, and nobody warned us about this the evening before; we were simply presented with this fact when we went for breakfast. I'm not sure we'll want to stay here again.
- CKCireena KattoDec 27, 20254.0The room is good, however the refrigerator is unusable and we were depending on having a functional refrigerator and the shower door wouldn't stay closed. Everyone is friendly and helpful, but there must be some staffing issues. The room only had decaf coffee, so we went down the first morning to get regular coffee but they were completely out. The kitchen was closed as well. We're pretty disappointed with the stay, tbh.
- KCKathleen CampbellDec 19, 20255.0I ended up not staying there, but would like to give a shout out to Jada who helped me deal with a situation with a 3rd party booking. Jada was very pleasant to speak with.
- GHG HunterNov 26, 20251.0The room I stayed in had bedbugs, literal bedbugs. I didn't know that's what they were at the time and I was so tired and needing of a place to stay that I figured I would just complain about it in the morning. I took pictures and videos, and I did just that complain to the staff in the morning who said that their manager or someone would contact me about the matter and although that same person did contact me again no one for management or anyone else from Hilton has, and I have not received any kind of compensation. I did, however, have a series of welts and bites show up all over my body that are incredibly painful and itchy and I then was prompted to look up bedbugs and what they look like and in fact, that is exactly what they were. So once I learned that I immediately called the hotel to alert them to the fact that they had bedbugs so that they would not put anyone else in a room that could've been infested like mine and that they needed to get rid of those mattresses and the person that answered the phone told me that they were not a manager and couldn't do anything for me and that I needed to come back later, so I just told him that I was mostly calling out of consideration for others and to make sure that they didn't put anyone in that room. I have no way of knowing if they did or not, but it did not seem likely that they had taken that into consideration. Meanwhile, I have yet to hear anything from them and I contacted Hilton headquarters today and they told me it would be 48 hours before anyone reached out to me so all around this has been a terrible experience. I had to throw out every article of clothing, suitcase, and anything that I brought into that room which ended up totaling a lot of money. Overall, I just can't wrap my head around their complete lack of empathy and understanding of the severity of the situation. It's despicable.
Frequently Asked Questions About Hilton Garden Inn Birmingham/Lakeshore Drive
What are the check-in and check-out times at Hilton Garden Inn Birmingham/Lakeshore Drive?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Birmingham/Lakeshore Drive offer free Wi-Fi?
Yes, complimentary Wi-Fi is available in public areas and through a public internet terminal.
Are pets allowed at the Hilton Garden Inn Birmingham/Lakeshore Drive?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Is there on-site parking available at Hilton Garden Inn Birmingham/Lakeshore Drive?
Yes, the hotel offers free self-parking with accessible parking spaces as well.
What dining options are available at this hotel?
The hotel features one restaurant, the Great American Grill, serving freshly prepared breakfasts, as well as a bar and a convenience store called Pavilion Pantry with packaged items for in-room preparation.
Are fitness and recreational facilities available?
Yes, guests have free access to the fitness center and indoor pools including two indoor swimming pools and a whirlpool.
Is the hotel accessible for guests with mobility needs?
Yes, the Hilton Garden Inn Birmingham/Lakeshore Drive is mobility accessible with accessible parking and elevator facilities.
Are there meeting and event facilities at the hotel?
Yes, the hotel offers 1,200 square feet of meeting space across three meeting rooms, with catering services available.
What popular nearby attractions can visitors to the hotel explore?
Guests can easily visit Downtown Birmingham, the Art Museum, and the Civil Rights Museum, all located near the hotel.
Are there dining options near Hilton Garden Inn Birmingham/Lakeshore Drive?
Yes, nearby you can find Mexican cuisine at Margaronas Cantina and casual dining at Do Not Disturb - Lakeshore sports bar and restaurant.
What nearby hotels are located around Hilton Garden Inn Birmingham/Lakeshore Drive?
Nearby hotels include TownePlace Suites by Marriott Birmingham Homewood, Suburban Extended Stay, and SPARK BY Hilton, offering guests various accommodation options close by.
Is there a coffee shop near the Hilton Garden Inn Birmingham/Lakeshore Drive?
Yes, Starbucks is located nearby, providing a convenient option for coffee and snacks.