Business Details
About
HotelHilton
Daily Mandatory Charge includes Destination Marketing Fee (DMF)
Welcome to the Hilton Garden Inn West Edmonton.
With easy access from the airport and to downtown, we are where you need to be.
Located in the heart of West Edmonton*s business district and just a few minutes from many world class attractions, entertainment, shopping and dining options such as West Edmonton Mall - North Americas largest Mall, just a short walk or drive away.
Settle into one of our 160 thoughtfully appointed guest rooms. Equipped with a microwave, refrigerator, Keurig coffee maker, in room safes and 43 inch HD TVs. The hotel offers rooms choices of one King bed, two Queen beds or five Executive King Suites with private seating area, whirlpool tub with separate shower, additional guest bathroom and two way fireplace.
Among Edmonton's leading hotels, the Hilton Garden Inn West Edmonton offers over 4000 sq. ft. of meeting facilities making this an ideal hotel for your meeting or social event needs. Enjoy exceptional dining in our Garden Grille all day restaurant or sit back and relax in our Backyard Lounge and patio, with large screen TVs and fireplace.
Keep active in our fitness center or relax by our indoor pool in the atrium.
Enjoy great amenities including our 24 hour Pavilion Pantry Convenience Mart and complimentary WiFi, available in guestrooms and public areas. Our patio is open seasonally.
Location
Hours
Reviews
4.1
960 reviews
5 stars
467
4 stars
302
3 stars
95
2 stars
40
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness, attentiveness, and exceptional service, particularly during breakfast and events.
Cleanliness Issues
Several reviews highlighted cleanliness concerns, particularly regarding the pool, hot tub, and room conditions, with some guests reporting dirty sheets and unsanitary facilities.
Room Condition
Guests noted that while rooms were generally clean, many felt they were dated and in need of maintenance, with issues like malfunctioning air conditioning and outdated furnishings.
Location and Amenities
The hotel is well-located near shopping and dining options, but guests expressed disappointment over the lack of complimentary breakfast and poor Wi-Fi service.
Mixed Experiences
While some guests had positive experiences, others reported significant issues with customer service and overall satisfaction, leading to a mixed perception of the hotel.
- RSReach KnK SalesJan 5, 20262.0VERY disappointed with this hotel and confused why it is part of the Hilton group. Booked in the App and NOT impressed! Will never stay again as I usually stay at the Hampton Hotels that are better and have greater value and much less expensive. NO breakfast included for a hotel that I paid more than a Hampton. Rooms are very dated. Bathrooms are small and showers are terrible. Staff was nice but who doesn’t provide that these days. Learned my lesson to stay a Hampton Inn where you get SO much more for a very fair and better price.
- CMCherlinz MoyleDec 31, 20255.0Awesome service, clean hotel great staff!
- GJGaurav JesraniDec 15, 20255.0Staff was amazing.. they show genuine care and effort. Will definitely stay again.
- RKRajesh KumarDec 15, 20255.0Stayed here over the weekend and the front desk staff as well as the restaurant staff were very friendly. I will recommend this place to everyone!!
- LKLouie KerrDec 8, 20255.0We had a wonderful experience thanks to our breakfast server Rowena. She greeted us with a warm smile, checked in at the perfect times, and made sure our food came out just the way we asked. The coffee never ran low, and she was incredibly kind and patient with our kids. Truly made our breakfast enjoyable!”
Frequently Asked Questions About Hilton Garden Inn West Edmonton
What are the check-in and check-out times at Hilton Garden Inn West Edmonton?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available and free at Hilton Garden Inn West Edmonton?
Yes, self-parking is available for free.
Does Hilton Garden Inn West Edmonton allow pets?
Yes, cats and dogs are welcome at the hotel.
What amenities are available for fitness and recreation at the hotel?
The hotel offers a free fitness center, an indoor pool, and a hot tub for guest use.
Are there dining options available within the Hilton Garden Inn West Edmonton?
Yes, there are three restaurants including the Garden Grille all day restaurant and Backyard Lounge with patio and bar.
Is free Wi-Fi available at Hilton Garden Inn West Edmonton?
Yes, complimentary Wi-Fi is available in guest rooms and public areas.
What accessibility features does Hilton Garden Inn West Edmonton provide?
The hotel offers accessible parking, accessible elevators, and is mobility accessible.
Are there any nearby shopping or dining options close to Hilton Garden Inn West Edmonton?
Yes, West Edmonton Mall, North America's largest mall, is just a short walk or drive away, along with restaurants like Cha for Tea Palace and Edo Japan - Edmonton West Retail Centre.
How can guests access car rental services near Hilton Garden Inn West Edmonton?
Multiple car rental agencies such as Thrifty Car Rental, Hertz Car Rental, Hertz Rent A Car, and Budget Car Rental are located nearby.
Are there entertainment options near Hilton Garden Inn West Edmonton for guests to enjoy?
Yes, guests can visit Metropolitan Billiards for pool, bar, and dining entertainment nearby.