Business Details
About
Hotel
Off 137 Ave NW, we’re walking distance from a variety of shops and restaurants. West Edmonton Mall, the largest mall in North America, is seven miles from our door. Downtown Edmonton is 20 minutes away, where you’ll find Rogers Place – home to the Edmonton Oilers NHL team and regular concerts. Enjoy our steakhouse, saline pool & hot tub, and free WiFi.
Location
Hampton Inn & Suites by Hilton Edmonton St. Albert
585 Mistatim Way NW, Edmonton, AB
T6V 0M8, Canada
Hours
Reviews
4.6
509 reviews
5 stars
395
4 stars
78
3 stars
16
2 stars
8
1 star
12
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many reviews praised the staff for being friendly, accommodating, and going above and beyond to assist guests.
Cleanliness
Guests consistently noted that the rooms and facilities were clean and well-maintained.
Breakfast Quality
While some guests enjoyed the breakfast, others found it lacking in variety and quality, with specific complaints about cold food and limited options.
Room Comfort
Rooms were generally described as spacious and comfortable, though some guests mentioned issues with noise and temperature control.
Location
The hotel is conveniently located near restaurants and shopping, although some guests noted it was a bit far from main attractions.
- TFThe Veteran FarmerNov 1, 20255.0First time staying at this location. Great hotel, clean, good breakfast, good location.
- LRLar RowOct 30, 20255.0Wow! The people working in this hotel are special. So friendly and always smiling! Clean and bright place to stay. Nice selection for breakfast and the hot food changes everyday. I’ll be back.
- ABAmoula BallosOct 12, 20251.0As a long-time Hilton Honors member, this was by far the worst Hilton experience I’ve ever had. When we arrived, the front desk staff didn’t greet us or make eye contact — instead, they gave us an odd, uncomfortable look as we slowly approached. No “welcome,” no smile, nothing. We booked a King room with a pullout couch, but there were no extra pillows or blankets provided for the pullout. When I asked for some, it felt like I was inconveniencing them — the attitude was unbelievable. There were also notes and signs all over the room about charges and rules — it came across as stingy and unwelcoming. The next morning, while serving myself breakfast, the lady managing the eggs tray actually told me to “move” in a rude tone. A simple “excuse me” would have been fine — especially considering I’m pregnant. For a $210 per night stay, there were zero Hilton member benefits acknowledged or offered. The entire experience felt cold, dismissive, and completely out of touch with the Hilton standard. This location needs serious retraining in hospitality and basic customer service. Absolutely not worth the price — I would never stay here again. 0/5 stars!
- APalyssa PuriOct 2, 20255.0Ruffa and Jess were so professional and very friendly. I love how the staff welcomed us. The idea of having a coffee and tea is one of the best. If you ever forgot to pack toothpaste, comb or toothbrush they happy to provide that for you. Room is so clean and spacious. The only problem is I can hear footsteps from the third floor.
- SLSasha LawrenceSep 28, 20255.0I want to let you know the general manager Frank is one of the nicest guys you ever meet here if you’re ever in Edmonton, please stay at this hotel. The rooms are clean. The staff are nice. The breakfast is on point. There are one of the best hotels that I’ve stayed at thus far I very much enjoyed my interaction with Frank with the staff with the housekeeper with everybody. It’s been an amazing stay my girlfriend literally and I have gotten closer since we’ve been staying here I mean Something about these room rooms of you know brought back to love in our life. Yeah, it’s been an amazing dinner over the steakhouse one of the best steakhouses in the world and we really recommend this place To you know relax get away have a retreat you know have amazing food great sleep you know I’m just you know get your light back in order. I mean this is an amazing place. Please pick this hotel for all your hotel needs if you’re ever in Edmonton, it’s one of the worlds best hotels you won’t be disappointed you won’t regret your stay.
Frequently Asked Questions About Hampton Inn & Suites by Hilton Edmonton St. Albert
What accessibility features does Hampton Inn & Suites by Hilton Edmonton St. Albert offer?
The hotel provides accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast included at Hampton Inn & Suites by Hilton Edmonton St. Albert?
Yes, the hotel offers a free buffet breakfast for guests.
Are pets allowed at Hampton Inn & Suites by Hilton Edmonton St. Albert?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Is there a fitness center available at the hotel?
Yes, the hotel has a fitness center available for free for guests.
Does Hampton Inn & Suites by Hilton Edmonton St. Albert have a swimming pool?
Yes, the hotel features an indoor saline pool and hot tub for guests to enjoy.
What dining options are near Hampton Inn & Suites by Hilton Edmonton St. Albert?
Nearby dining options include MR MIKES SteakhouseCasual for steaks, Popeyes for chicken, Oodle Noodle for fast-food noodles, A&W for burgers, and Pita Pit for sandwiches and coffee.
Are there nearby services for pet needs close to the hotel?
Yes, Oh My Dog Spa and Grooming North offers pet grooming services close to the hotel.
What attractions are within reach of Hampton Inn & Suites by Hilton Edmonton St. Albert for entertainment and shopping?
West Edmonton Mall, the largest mall in North America, is seven miles away and downtown Edmonton, home to Rogers Place arena and concert venues, is about 20 minutes away.