Business Details
About
Hotel
Daily Mandatory Charge includes: Destination Marketing Fee
Enjoy a comfortable stay at DoubleTree by Hilton Hotel West Edmonton. Conveniently located within minutes of West Edmonton Mall and the city center, the hotel offers a contemporary base close to everything the city has to offer. Our signature chocolate chip cookie, our gift to you at check-in, is a taste of the warm, inviting service to come. Contemporary guest rooms offer all you need to unwind and stay productive, including complimentary WiFi, a generous workspace, a 42-inch HDTV and plush bedding. This hotel in Edmonton, AB, also offers a range of elegant suites including bi-level suites, two bedroom suites and the presidential suite.
It is easy to maintain your exercise regime with our 24-hour fitness center, featuring the latest equipment. Afterwards, enjoy a relaxing swim in the heated indoor pool. Savor global cuisine with a local twist at Stages Kitchen & Bar or meet with friends for a signature DoubleTree Chocolate Chip Martini. For an unforgettable experience, join us at the Mayfield Dinner Theater and enjoy a Las Vegas-style show and a delicious buffet, full of tempting options and indulgent desserts. With two ballrooms, 15 meeting rooms and an amphitheater, this DoubleTree by Hilton Hotel in Edmonton, AB, is equipped for any event from important conferences to dream weddings. Let our professional team members help plan all the finer details, from A/V equipment hire to personalized catering options, ensuring a memorable and flawless event.
Location
DoubleTree by Hilton Hotel West Edmonton
16615 109th Avenue North West, Edmonton, AB
T5P 4K8, Canada
Hours
Reviews
4.4
2,129 reviews
5 stars
1,236
4 stars
617
3 stars
150
2 stars
47
1 star
79
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individual employees who provided exceptional service.
Room Quality
Feedback on room quality was mixed; while some found rooms clean and spacious, others noted outdated decor and issues with cleanliness.
Breakfast Experience
The breakfast buffet received positive reviews for its variety and quality, although some customers reported issues with food preparation and service.
Location
The hotel is well-located near attractions like West Edmonton Mall, making it convenient for both business and leisure travelers.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding reservations and special requests, leading to customer dissatisfaction.
- JBJen Boustead1 day ago5.0Attended the Mayfield Dinner thestre! It was lovely! Elegant seating, and the buffet was top notch! Highly recommend!
- ABApril BlouinNov 16, 20253.0Update: The manager contacted me and apologized for the room issues, offered a future upgrade and corrected the billing. The service was appreciated. The room was okay, but the bed was not comfortable and made a lot of noise. It smells like glue or paint due to their "upgrades" which was only livingroom furniture and wall coverings. (We know as stayed in a non-upgraded room in October and frankly, it was nicer and more comfortable). They quoted us $192.40 per night, including their breakfast for a king suite when we booked, which should have been around $410 all in. They then charged over $200/night plus a ton of additional fees, in total almost $470 dollars. When asked why, they claimed we booked a double Queen suite and took an upgrade offer for which we were charged, which is patently untrue. We don't appreciate being "up-sold" without our knowledge or permission. I would encourage people to double check their bills and make sure what you asked for is what they booked for you. We won't be back.
- JKJosh Ward (KnowYourWhisky)Nov 14, 20255.0Staff at the bar are top notch. Been here for 2 months and I’m still sitting at the bar!
- NBNicole BergstromeOct 31, 20255.0Wube a server in the hotel restaurant for breakfast is amazing. She was the most friendly server I’ve ever had. She would have my tea ready before I sat down and helped me order the most amazing omelet. My 5 star ratings are 100% because of Wube. She made my first visit to Edmonton a delight. I’d for sure go back to this hotel just because of her. My only complaint is the carpets in the hotel need to be replaced. Other than that, great experience.
- SYShawn YOct 25, 20251.0A few years ago I stayed in this hotel and found the room to be very modern and new. This time I made sure to pay extra to book a suite, thinking I will get an even better place for our stay. Although I had paid more than just a regulat queen bed, they sent us to their old building. Curtains in this suite are clearly from 40 years ago, all sofas are decades old, and all they have done is renovating the bathroom. I am pretty sure this building has been a rundown motel next to their property that they have bought and added to the original building. I also made sure to pay for our breakfast and book as "breakfast included" when I booked. However they still charged us for the breakfast on the first morning in the dining area saying there is no record of included breakfast on our room number. I had to go talk to the front desk and show them my reservation receipt to resolve the issue. Long story short, I do not recommend anyone staying here. For sure last time for me.
Frequently Asked Questions About DoubleTree by Hilton Hotel West Edmonton
What are the check-in and check-out times at DoubleTree by Hilton Hotel West Edmonton?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Does the hotel offer free WiFi for guests?
Yes, complimentary WiFi is available in public areas along with public internet terminals.
Is parking available at the DoubleTree by Hilton Hotel West Edmonton?
Yes, self-parking is available for free.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have facilities for guests with mobility challenges?
Yes, the hotel features accessible parking, accessible elevators, and is mobility accessible.
What dining options are available within the hotel?
The hotel has four restaurants, including Stages Kitchen & Bar, offering global cuisine with a local twist, and room service is available.
Are there fitness and relaxation amenities at the hotel?
Yes, a 24-hour fitness center and a heated indoor pool are available. Additionally, the hotel features a spa for guest relaxation.
What eco-friendly practices does the hotel follow?
The hotel holds ISO14001, ISO50001, Green Key, and Hilton LightStay certifications. It has energy conservation programs, recycling, composts excess food, uses eco-friendly toiletries, and has water-saving sinks and toilets.
What nearby restaurants can guests visit around the hotel?
Guests can enjoy nearby dining options such as Botanica Restaurant, Vics Steakhouse, The Black Bull Kitchen & Bar, and 3Nations Edmonton Restaurant for a variety of cuisines.
Are there nearby entertainment options for guests staying at the hotel?
Yes, guests can visit Mayfield Dinner Theatre for a Las Vegas-style show and buffet, or explore local attractions like West Edmonton Mall located minutes away.