Xfinity Store by Comcast

Reviews

• SH

  Steve Howell

  Nov 4, 2025
  5.0
  Staff are friendly and helpful.
• MD

  MARIE DUNKLE

  Nov 3, 2025
  1.0
  This phone number to try and get ahold of a person is a dang joke it sucks about ready to just cancel it all together
• DC

  Dayle Conaway

  Nov 1, 2025
  1.0
  When having a problem it gets worse after talking.they need a direct phone line to the local stores
• AH

  Ally Hill

  Oct 28, 2025
  1.0
  Totally mediocre service here. Sad to know that these guys are here to do their job and be nasty to the clients.
• AA

  A

  Oct 3, 2025
  1.0
  I’ve had Xfinity Internet for over 10 years. I switched to their Mobile in November and may I add the third line at this store Their computer fouled up and restarted it in the middle of processing my sale so I had to pay the upfront fees and taxes to add the third line twice that day before I could leave with the phone because the credit card processor processed the charge but their computer had reset and didn’t I spent two hours in between transactions arguing with my bank that the Xfinity rep was telling me the bank had to refund the money and the bank telling me the Xfinity rep had to refund the money so I finally just paid it the second time so we could leave with the assurance and promise from the Xfinity rep that my $121.99 from the first charge would be refunded in 7 to 10 days we are 11 months later y’all and I’ve spent countless hours in conversations via telephone via text via email trying to get my $121.99 back into this day. I still do not have it. They didn’t add the insurance on the third line that I added as we discussed in the store I’ve called in several times to try and have that added no luck on any of it i’m so disappointed so fed up so ready to switch my mobile and Internet to another company as this one has robbed me and refuses to make it right. I disputed it through my bank and got the money back only for Xfinity to dispute my dispute and the bank and give them their money back two weeks later with no for warning to meet. I do not think that I can continue to contribute to and support such a huge company that has all the resources behind it that you could imagine but they can’t figure out how to give me my money back that they will say inadvertently stole, but I have all the screenshots all of the chat transcripts of my fight to get back the money. I already worked hard for now I’m fighting even harder just to get it back for over 11 months and still don’t have it. This company does nothing but lie be fraud, manipulate and steal from its customers. At least that’s what they’ve shown me in the last year.

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