Xfinity Store by Comcast Branded Partner

Reviews

• RH

  Robin huang

  4 days ago
  1.0
  Unwillingly signed up for mobile service - I created a new account for internet over the phone and came in to pick up my router. During which I was unwillingly and unknowingly signed up for a phone line(I didn't recieve anything, sim card or otherwise) - which I only discovered when I was charged a setup fee. I have since reached out to corporate and will be filing a complaint via the Corporate Security Operations Center.
• MM

  Mike

  Nov 29, 2025
  1.0
  Absolutely terrible experience! Recently upgraded to a 5-year price lock for 2 gigs on a pre-Black Friday deal. Xfinity sent me an extra gateway. Stopped at the store to drop off the gateway. Store employee canceled my plan without my consent and then escaped to the back of the store. Only response was to call 800 number. I called. Three hours later I could not get my old plan back. Had it less than a week. This store will mess up your account and do nothing to fix their mistake. No manager available and would not give any contact information for regional person. Just to call 800 number.
• TC

  Todd C

  Nov 20, 2025
  1.0
  I’ve had service for an hour and I already hate Xfinity. They don’t tell you that the promotion is “tied” to a cell line. That line can’t be canceled for 6 months, even though it’s free. If you forget at one year, you start getting charged for it. Total BS Edit: as a reply to the owner, I don’t care for your 7 day a week service or filling out your survey. It’s a bait and switch, plain and simple. To make it even worse, a lady was in the store trying to cancel the same problem and started piping up when I was asking questions. I’ll be cancelling all the services once a competitor comes through. Have a nice day.
• JS

  Jonathan Sauder

  Nov 15, 2025
  1.0
  This has been the single worst customer-service experience for internet I’ve had with any provider, anywhere. (and this is saying a lot as I had to deal with AT&T requiring a dozen service visits to get internet working at my old house) On August 13, I set up my Xfinity account over the phone when moving to a new address. The phone agent offered a promotion that included “free” mobile service for a year. I accepted, assuming Xfinity could handle something as basic as setting up an account correctly. That was my mistake. On August 15, I went into this store to pick up my router. The visit seemed straightforward. But the following week, I received a call asking why I had not picked up my router. After an hour on the phone with Xfinity, I learned the store had opened an entirely new account instead of using the one I had already created. I was told I needed to go back in person to fix it. When I returned to the store, I spoke with the same representative who helped me the first time. She clicked around, assured me everything was “fixed,” and said the accounts were aligned. They were not. The next week, the store called again asking why I hadn’t picked up my router—because the duplicate account was still active. I spoke to customer service again, and they attempted to “fix” things a second time. What this actually resulted in was two active accounts: one tied to my phone service, one tied to my internet. The outcome? My latest bill shows I’m being charged $75 per month for mobile service that was supposed to be free for a year, plus $56 per month for internet. I am now paying roughly triple what I previously paid for cell service. Today, after more than an hour on the phone, I was finally told that if I want the promotion I was originally offered, I must change my phone number entirely. At this point, the only thing I’ve learned is that Xfinity’s “promotions” are more trouble than they’re worth. My honest conclusion is this: either the staff at this store are profoundly incompetent, or the way they operate incentivizes opening unnecessary new accounts and leaving customers stuck paying two separate bills. I don’t know whether it’s incompetence or purposeful greed, but the effect is identical for the customer: weeks of confusion, hours of wasted time on the phone, and significantly higher charges than expected. At this point, I feel completely misled and cheated. If you are offered a “free” mobile line, think twice. If something sounds too good to be true, with Xfinity it absolutely is. And if you need anything done correctly, avoid this store entirely.
• JM

  Jason Mabe

  Oct 28, 2025
  1.0
  Had a a bad cable box they said to bring into any location hmm wasted half my lunch for this store just to tell me they don't have any cable boxes in stock 🤔 hmmm aren't you a cable company that deal with cable boxes and other xfinity devices.. then I ask well can you tell me what location has the right cable box for the lady was umm no sorry you just have to find a location that has them is all so I have to drive all over hell to find a working cable box and are call 50 plus store location to see if they have any replacement available.. that is some crappie customer service its the future of technology 👌 why can one store see if another store nearby has any nope apparently every Xfinity store only takes care of their own stores but don't work as a company

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