Xfinity Store by Comcast Branded Partner

Reviews

• TC

  Todd C

  4 days ago
  1.0
  I’ve had service for an hour and I already hate Xfinity. They don’t tell you that the promotion is “tied” to a cell line. That line can’t be canceled for 6 months, even though it’s free. If you forget at one year, you start getting charged for it. Total BS Edit: as a reply to the owner, I don’t care for your 7 day a week service or filling out your survey. It’s a bait and switch, plain and simple. To make it even worse, a lady was in the store trying to cancel the same problem and started piping up when I was asking questions. I’ll be cancelling all the services once a competitor comes through. Have a nice day.
• JS

  Jonathan Sauder

  Nov 15, 2025
  1.0
  This has been the single worst customer-service experience for internet I’ve had with any provider, anywhere. (and this is saying a lot as I had to deal with AT&T requiring a dozen service visits to get internet working at my old house) On August 13, I set up my Xfinity account over the phone when moving to a new address. The phone agent offered a promotion that included “free” mobile service for a year. I accepted, assuming Xfinity could handle something as basic as setting up an account correctly. That was my mistake. On August 15, I went into this store to pick up my router. The visit seemed straightforward. But the following week, I received a call asking why I had not picked up my router. After an hour on the phone with Xfinity, I learned the store had opened an entirely new account instead of using the one I had already created. I was told I needed to go back in person to fix it. When I returned to the store, I spoke with the same representative who helped me the first time. She clicked around, assured me everything was “fixed,” and said the accounts were aligned. They were not. The next week, the store called again asking why I hadn’t picked up my router—because the duplicate account was still active. I spoke to customer service again, and they attempted to “fix” things a second time. What this actually resulted in was two active accounts: one tied to my phone service, one tied to my internet. The outcome? My latest bill shows I’m being charged $75 per month for mobile service that was supposed to be free for a year, plus $56 per month for internet. I am now paying roughly triple what I previously paid for cell service. Today, after more than an hour on the phone, I was finally told that if I want the promotion I was originally offered, I must change my phone number entirely. At this point, the only thing I’ve learned is that Xfinity’s “promotions” are more trouble than they’re worth. My honest conclusion is this: either the staff at this store are profoundly incompetent, or the way they operate incentivizes opening unnecessary new accounts and leaving customers stuck paying two separate bills. I don’t know whether it’s incompetence or purposeful greed, but the effect is identical for the customer: weeks of confusion, hours of wasted time on the phone, and significantly higher charges than expected. At this point, I feel completely misled and cheated. If you are offered a “free” mobile line, think twice. If something sounds too good to be true, with Xfinity it absolutely is. And if you need anything done correctly, avoid this store entirely.
• JM

  Jason Mabe

  Oct 28, 2025
  1.0
  Had a a bad cable box they said to bring into any location hmm wasted half my lunch for this store just to tell me they don't have any cable boxes in stock 🤔 hmmm aren't you a cable company that deal with cable boxes and other xfinity devices.. then I ask well can you tell me what location has the right cable box for the lady was umm no sorry you just have to find a location that has them is all so I have to drive all over hell to find a working cable box and are call 50 plus store location to see if they have any replacement available.. that is some crappie customer service its the future of technology 👌 why can one store see if another store nearby has any nope apparently every Xfinity store only takes care of their own stores but don't work as a company
• KH

  Kyle Hitchcock

  Oct 27, 2025
  5.0
  Thank you, Veronika! I’ve been an internet user for a few years but wanted to bundle mobile to help take costs down from all of my bills. She took the time to write out everything for me; from promo prices, after promo, and everything in between! She was very patient with all of my questions and helped make sense of it all. For the people leaving bad reviews - take some time to breathe, talk it through and LISTEN to what the offers are. Appreciate all the help! ❤️
• DJ

  Dave Hill Jr.

  Oct 23, 2025
  1.0
  Avoid Xfinity Mobile and especially this location if you can. I had a horrible experience trading in phone and after multiple attempts to correct this with the person that helped me, I have lost $450. I upgraded my son's phone and they have rejected my trade in due to me not mailing in the phone within 21 days. I was never told about the time limit and was NEVER emailed a mailing label as they said I would be. I spoke to customer care on the phone for 45 minutes last night who took 10 minutes to even find the mailing label in my Xfinity account. I get every other email from them but never got this email. I even talked with a supervisor, and they say, sorry, there is no solution. They said the trade-in company is not Xfinity and that is rule. Terrible customer service also upgrading the phone, took over 9 days because they locked up the system somehow. I will take my business elsewhere as soon as I manage the time to switch.

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