Xfinity Store by Comcast Branded Partner

Reviews

• DS

  David Struss

  Nov 17, 2025
  5.0
  Fast and helpful.
• MK

  morad khaled

  Nov 12, 2025
  1.0
  Extremely disappointing experience with this store. I placed an order for a specific device and was given a confirmed delivery date—not once, but multiple times. Every time I followed up, I received a new promise with no real action behind it. I’ve been waiting for over a month, and eventually discovered that the shipment was never even sent out. They even gave me an Apple Watch as compensation for the first delay, yet the exact same issue happened again with zero improvement. The lack of communication, transparency, and accountability is unacceptable. Every visit and every call felt like wasted time with no real solutions. I do NOT recommend this store for any device orders or anything that involves promised delivery dates. If upper management is reading this, I hope this issue is taken seriously because this was one of the most frustrating experiences I’ve had.
• TS

  Tiffany Smith

  Oct 27, 2025
  5.0
  I went to the Xfinity store yesterday to ask about adding a phone to my plan and worked with Joelle, who was quick to greet me and ready to help. In addition to answering my phone questions, she managed to lower my cable bill, suggested I take home a new modem to improve my Wi-Fi, and even set me up with a new phone plan that completely eliminated my separate cell phone bill—all by bundling my services with Xfinity. I can’t say enough about how patient and understanding she was. It was such a delight to work with her, and I truly appreciate the time she took to make sure everything was right for me. It was so much easier being able to talk to a real person and get everything handled in one visit. I left feeling happy and relieved, which has never happened after a phone call with customer service! Thank you, Joelle—you were awesome! I’ll definitely be visiting the store from now on.
• JJ

  Joe John

  Oct 25, 2025
  5.0
  First of all I’m having a trouble about my wifi and I called the costumer service and they don’t know what they doing ! So I decided to go to Comcast store and I had a great experience with Goo, the cashier. He was very knowledgeable and made things Easy!. He’s confident in what he’s doing and provides excellent service!”👍🏻👍🏻
• RO

  Robert O'Gorman

  Oct 15, 2025
  1.0
  I paid for my phone to get out of Xfinity- both mobile and network. I am moving to a different provider since Xfinity overcharges (double)for everything and the service is really bad at this store where I purchased the Iphone 16/max phone several months ago. I have been waiting over a week now for xfinity to unlock the phone that I have bought out from them fully. They charge me $950 for the phone and now since they will not unlock my phone - I am being held hostage by xfinity's cell services. Meanwhile I have a very expensive "brick" of a cell phone that Xfinity has not helped me in a week and they keep telling me it will be 24 hours until it gets unlock. I don't buy into the fact that it takes some guru in "advanced" group more than a couple of seconds to reset a phone for SIM Ready unlock. With the 7 people I have talked to I notice that they are really good at throwing their workmates under the bus to tell me that "That person is new and doesn't know the process". How would you like to work with an unaccountable team like that! For Xfinity run somewhere else. Get away from them or you will regret the purchase.

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner