Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Tacoma. Visit us today at 4301 South Steele Street, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
229 reviews
5 stars
114
4 stars
14
3 stars
7
2 stars
6
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
In-person staff received praise for their friendliness and helpfulness, while phone support was criticized for being unresponsive and ineffective.
Service Efficiency
Customers reported long wait times in-store and complicated processes for cancellations and service changes, leading to frustration.
Technical Issues
Many reviews highlighted ongoing problems with internet connectivity and billing discrepancies, contributing to dissatisfaction with the service.
Mixed Experiences
While some customers had positive interactions with specific staff members, others reported rude or unhelpful service, indicating inconsistency in customer care.
- KKKam4 days ago1.0This review is about xfinity as a company and should be a "-10". We got notice our wifi would be down for a bit today, yet all of our services are down and when i called to find out why i dont have tv, i get the run around with their automated system and never gives me the optio to actually talk to a person. We specificly got cable so we would not have to deal with wifi outages but at some point the cable boxes now only run through wifi??? This will be the 2nd time we have gone "dark" due to xfinity's incompetence and has never been compensated for the days we went without service (loss of wages). Why do I have cable if it is just going to rely on wifi like streaming. Then I see the "workers".. what exactly are they working on??? (See photo). If "cable tv" now solely relies on wifi then I have ZERO REASON TO KEEP IT. BYE BYE. You just lost a 20+ yr customer
- LJLee JamesDec 20, 20255.0I received service at the Tacoma Xfinity location, and I was truly impressed by the kindness and attentiveness of the staff. Alaya was extremely patient and friendly, and she genuinely took the time to help resolve my issue. Her professionalism and care really stood out. I would also like to sincerely thank manager Rickey for his excellent support and outstanding customer service. Because of their dedication and thoughtful care, I wanted to take the time to leave this review. Thank you both so much!
- RLRhonda LongoskyNov 18, 20253.0It all depends on location. Some places are great for customer service but the Lakewood location is a joke. They know nothing and they screw everything up
- DGDayli GarciaNov 12, 20255.0Buen lugar
- JHJohn HinkleNov 12, 20255.0Very helpful staff. We're able to answer my questions and take care of me.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Tacoma offer?
The Xfinity Store by Comcast provides internet, cable TV, home phone service, mobile phone service, and home security systems in Tacoma, WA.
Where is the Xfinity Store by Comcast located in Tacoma?
It is located at 4301 South Steele Street, Tacoma, WA 98409.
What are the store hours for Xfinity Store by Comcast in Tacoma?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
Is the Xfinity Store by Comcast in Tacoma open on holidays?
The store is closed on November 27, 2025, and may have other holiday hours that can be checked in advance.
How can I contact the Xfinity Store by Comcast in Tacoma?
You can call them at +1 800-934-6489 for inquiries or support.
Where can I find more information or make a reservation for services at the Tacoma Xfinity Store?
Visit their website at https://www.xfinity.com/local/wa/tacoma/4301-south-steele-street.html to learn more and make service reservations.
Which nearby food options are available around the Xfinity Store in Tacoma?
Nearby food options include Chipotle Mexican Grill, Jersey Mike's Subs, Baskin-Robbins, Buffalo Wild Wings, MOD Pizza, What The Pho, and Cinnabon, providing a variety of dining choices before or after your visit.
Are there other telecommunications or mobile phone stores near the Xfinity Store in Tacoma?
Yes, nearby telecommunications and mobile phone stores include T-Mobile and Sprint Store, useful for comparing mobile plans or obtaining additional services.
What shopping options are available near the Xfinity Store by Comcast in Tacoma?
Nearby shopping includes Pier 1 Imports for furniture, Finish Line inside Macy's for shoes, Sephora and SEPHORA at Kohl's for beauty products, Zumiez for clothing, and Kohl's department store.
Are there any health and medical services close to the Xfinity Store in Tacoma?
Yes, nearby medical services include Emergency Dental Service Tacoma, Dental Village, Dr Robin E Jones, and Longevity Medical Clinic, providing convenient access to dental and medical care in the area.