Xfinity Store by Comcast

3.3
229 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Tacoma. Visit us today at 4301 South Steele Street, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
4301 South Steele Street, Tacoma, WA
98409, United States

Hours

Reviews

3.3
229 reviews
5 stars
114
4 stars
14
3 stars
7
2 stars
6
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

In-person staff received praise for their friendliness and helpfulness, while phone support was criticized for being unresponsive and ineffective.

Service Efficiency

Customers reported long wait times in-store and complicated processes for cancellations and service changes, leading to frustration.

Technical Issues

Many reviews highlighted ongoing problems with internet connectivity and billing discrepancies, contributing to dissatisfaction with the service.

Mixed Experiences

While some customers had positive interactions with specific staff members, others reported rude or unhelpful service, indicating inconsistency in customer care.
  • KK
    Kam
    4 days ago
    1.0
    This review is about xfinity as a company and should be a "-10". We got notice our wifi would be down for a bit today, yet all of our services are down and when i called to find out why i dont have tv, i get the run around with their automated system and never gives me the optio to actually talk to a person. We specificly got cable so we would not have to deal with wifi outages but at some point the cable boxes now only run through wifi??? This will be the 2nd time we have gone "dark" due to xfinity's incompetence and has never been compensated for the days we went without service (loss of wages). Why do I have cable if it is just going to rely on wifi like streaming. Then I see the "workers".. what exactly are they working on??? (See photo). If "cable tv" now solely relies on wifi then I have ZERO REASON TO KEEP IT. BYE BYE. You just lost a 20+ yr customer
  • LJ
    Lee James
    Dec 20, 2025
    5.0
    I received service at the Tacoma Xfinity location, and I was truly impressed by the kindness and attentiveness of the staff. Alaya was extremely patient and friendly, and she genuinely took the time to help resolve my issue. Her professionalism and care really stood out. I would also like to sincerely thank manager Rickey for his excellent support and outstanding customer service. Because of their dedication and thoughtful care, I wanted to take the time to leave this review. Thank you both so much!
  • RL
    Rhonda Longosky
    Nov 18, 2025
    3.0
    It all depends on location. Some places are great for customer service but the Lakewood location is a joke. They know nothing and they screw everything up
  • DG
    Dayli Garcia
    Nov 12, 2025
    5.0
    Buen lugar
  • JH
    John Hinkle
    Nov 12, 2025
    5.0
    Very helpful staff. We're able to answer my questions and take care of me.

Frequently Asked Questions About Xfinity Store by Comcast

What services does the Xfinity Store by Comcast in Tacoma offer?

The Xfinity Store by Comcast provides internet, cable TV, home phone service, mobile phone service, and home security systems in Tacoma, WA.

Where is the Xfinity Store by Comcast located in Tacoma?

It is located at 4301 South Steele Street, Tacoma, WA 98409.