Xfinity Store by Comcast

2.9
237 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Spokane Valley. Visit us today at 13826 E. Indiana Ave, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
13826 E. Indiana Ave, Spokane Valley, WA
99216, United States

Hours

Reviews

2.9
237 reviews
5 stars
90
4 stars
16
3 stars
13
2 stars
12
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with many customers expressing frustration over unhelpful staff, long wait times, and unresolved issues.

Billing Issues

Customers frequently reported unexpected price increases, unauthorized charges, and difficulties in resolving billing discrepancies.

In-Store Experience

Many customers experienced long wait times and unprofessional behavior from staff in-store, leading to dissatisfaction with the overall service.

Technical Problems

There were consistent complaints about unreliable internet service, including frequent outages and slow speeds, contributing to customer frustration.

Mixed Staff Performance

While some employees received praise for their helpfulness, many others were criticized for being rude or unhelpful, indicating inconsistency in service quality.
  • LP
    lindsey Pickman
    Nov 17, 2025
    3.0
    The agent wasn't paying attention to my needs. He scanned my returned item but didn't take another 2 minutes to give me a receipt or some kind of paper trail to confirm my return. He was under pressure of the long line of Customers. There should of been more coverage for him to have back up help at the door for signing in Customers. Great company, but customers are # 1 for your business.
  • BG
    Brian Gardner
    Nov 16, 2025
    5.0
    Knowledgeable and friendly staff. Google Maps has the hours wrong but a manager lifted the gate to help me even though I was late. I really appreciate things like that.
  • SJ
    Steve Johnson
    Nov 4, 2025
    5.0
    Stevie was out standing again .she's definitely a assist to your team
  • JC
    Jared Chavis
    Oct 29, 2025
    1.0
    This is the worst internet company I've ever dealt with. The service technician that came out to install. It was lovely past that I've had nothing but issues. With this internet provider, terrible customer service The customer service is all robotic and extremely unhelpful. I would not recommend this internet provider if you have just moved here, or at all in that matter.
  • BD
    billy deal
    Oct 26, 2025
    1.0
    My wife went to this store to get help to get a receipt and a number to unlock the phone, that we paid off. They wouldn't help her cause I wasn't with her, I was home sick. So they are going to make me go in to get the stuff we need to unlock the phone. They didn't try to call me.

Frequently Asked Questions About Xfinity Store by Comcast

What is the address of Xfinity Store by Comcast in Spokane Valley?

Xfinity Store by Comcast is located at 13826 E. Indiana Ave, Ste 200, Spokane Valley, WA 99216, US.

What are the operating hours of Xfinity Store by Comcast?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM. It is closed on November 27, 2025.