Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Spokane Valley. Visit us today at 13826 E. Indiana Ave, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
13826 E. Indiana Ave, Spokane Valley, WA
99216, United States
Hours
Reviews
2.9
237 reviews
5 stars
90
4 stars
16
3 stars
13
2 stars
12
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with many customers expressing frustration over unhelpful staff, long wait times, and unresolved issues.
Billing Issues
Customers frequently reported unexpected price increases, unauthorized charges, and difficulties in resolving billing discrepancies.
In-Store Experience
Many customers experienced long wait times and unprofessional behavior from staff in-store, leading to dissatisfaction with the overall service.
Technical Problems
There were consistent complaints about unreliable internet service, including frequent outages and slow speeds, contributing to customer frustration.
Mixed Staff Performance
While some employees received praise for their helpfulness, many others were criticized for being rude or unhelpful, indicating inconsistency in service quality.
- LPlindsey PickmanNov 17, 20253.0The agent wasn't paying attention to my needs. He scanned my returned item but didn't take another 2 minutes to give me a receipt or some kind of paper trail to confirm my return. He was under pressure of the long line of Customers. There should of been more coverage for him to have back up help at the door for signing in Customers. Great company, but customers are # 1 for your business.
- BGBrian GardnerNov 16, 20255.0Knowledgeable and friendly staff. Google Maps has the hours wrong but a manager lifted the gate to help me even though I was late. I really appreciate things like that.
- SJSteve JohnsonNov 4, 20255.0Stevie was out standing again .she's definitely a assist to your team
- JCJared ChavisOct 29, 20251.0This is the worst internet company I've ever dealt with. The service technician that came out to install. It was lovely past that I've had nothing but issues. With this internet provider, terrible customer service The customer service is all robotic and extremely unhelpful. I would not recommend this internet provider if you have just moved here, or at all in that matter.
- BDbilly dealOct 26, 20251.0My wife went to this store to get help to get a receipt and a number to unlock the phone, that we paid off. They wouldn't help her cause I wasn't with her, I was home sick. So they are going to make me go in to get the stuff we need to unlock the phone. They didn't try to call me.
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of Xfinity Store by Comcast in Spokane Valley?
Xfinity Store by Comcast is located at 13826 E. Indiana Ave, Ste 200, Spokane Valley, WA 99216, US.
What are the operating hours of Xfinity Store by Comcast?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM. It is closed on November 27, 2025.
What internet and cable services does Xfinity provide in Spokane Valley?
Xfinity offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Spokane Valley.
How is Xfinity ensuring customer safety during visits?
The store practices professional cleaning and social distancing, and fully vaccinated customers are not required to wear masks unless federally or locally mandated.
How can I contact Xfinity Store by Comcast for service inquiries?
You can reach the store by calling +1 800-934-6489.
Where can I find more information or locate the store online?
Visit Xfinity's Spokane Valley page at https://www.xfinity.com/local/wa/spokane-valley/13826-e--indiana-ave.html for details and store locator.
Which popular shopping destination near Xfinity Store by Comcast is ideal for arts and crafts supplies?
Hobby Lobby, a store specializing in arts and crafts and fabric, is nearby and a great place to visit for craft supplies.
What fitness and wellness centers are located near the Xfinity Store in Spokane Valley?
Pure Barre, a gym and active life venue, is nearby for fitness activities, and Weight Watchers offers weight loss programs close to the store.
Are there convenient shipping services near Xfinity Store?
Yes, UPS Alliance Shipping Partner and UPS Access Point location are nearby, providing convenient shipping and courier services for customers.
Which nearby mobile phone stores could I consider besides Xfinity?
T-Mobile stores, offering mobile phones and telecommunications services, are located near the Xfinity Store for alternative mobile phone options.