Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Spokane Valley. Visit us today at 13826 E. Indiana Ave, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
13826 E. Indiana Ave, Spokane Valley, WA
99216, United States
Hours
Reviews
2.9
251 reviews
5 stars
98
4 stars
16
3 stars
15
2 stars
12
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for their helpfulness, while others are criticized for being unprofessional and unresponsive.
Long Wait Times
Many customers reported long wait times in-store, often exceeding 30 minutes, leading to frustration.
Billing Issues
Frequent complaints about unexpected charges, billing errors, and difficulty in resolving these issues.
Knowledgeable Staff
Some employees received high praise for their knowledge and ability to resolve customer issues effectively.
Service Reliability
Numerous customers expressed dissatisfaction with service reliability, citing frequent outages and poor internet performance.
- SLSalvatore Lorenzen6 days ago1.0Do you want 30-50% of the speed you pay for as your internet service? No call, No show service calls? Chatbots that heavily filter you long before you reach ‘live’ agents? ‘Live’ Chat agent support from overseas that strings you along and disconnects you? Support that just continally consists of rebooting your modem? Xfinity has all this and more! For nearly $200 a month and you can have a similar experience I’m sure! Hey Xfinity - when will you fix the issues you were supposed to check out today but instead did a no-call, no-show on the appointment I scheduled and then would not allow it to be rescheduled for tomorrow because tomorrow is booked? I’m still waiting…
- SGStan GilmoreJan 2, 20263.0I'd give them a zero if I could. Negative number woukd be nice but 1 is as low as they allow. Actually hung up on me when I tried to explain why I was changing service. Customer service is a foreign concept. Update: The chat request they sent was expired but I went on line and tried again. A gentleman from Tennessee was probably the most helpful Xfinity customer support I've ever talked to. I have a call back set up for a couple of days from now. Fingers crossed! I have not abandoned all hope.
- SBShirlene BroeschDec 31, 20251.0This has to be the worst company I have ever dealt with, I have been trying to cancel an account of a deceased relative, I called to cancel, a month later, got a bill overdue, called Xfinity, kept transferring me, finally the third person told me I had to return the equipment, I offered to pay 110$ for the equipment and pay my final bill, they said no, you have to return the equipment, you would think I was trying to buy a house or a car all the crap and transfer to different people, they could have told me when I called the first time to return the dam equipment, now a month later, still waiting to close the account, worst company ever...
- LTLINDA TAYLORDec 29, 20253.0You may have to leave as long as an hour, hour and a half for help with your needs. The technicians are very busy. You can pay your bill there.But I must say it is not an easy in and out situation. Never!! They need more employees to keep it moving like it should. I have found that all electronics stores are short on staff. It can be very frustrating!!
- MMMeganDec 28, 20255.0Joe is amazing! He was personable, friendly & extremely knowledgeable. He was able to quickly diagnose the problem with my mom's phone & provide a solution. We are so thankful for his wonderful service!
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of Xfinity Store by Comcast in Spokane Valley?
Xfinity Store by Comcast is located at 13826 E. Indiana Ave, Ste 200, Spokane Valley, WA 99216, US.
What are the operating hours of Xfinity Store by Comcast?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM. It is closed on November 27, 2025.
What internet and cable services does Xfinity provide in Spokane Valley?
Xfinity offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Spokane Valley.
How is Xfinity ensuring customer safety during visits?
The store practices professional cleaning and social distancing, and fully vaccinated customers are not required to wear masks unless federally or locally mandated.
How can I contact Xfinity Store by Comcast for service inquiries?
You can reach the store by calling +1 800-934-6489.
Where can I find more information or locate the store online?
Visit Xfinity's Spokane Valley page at https://www.xfinity.com/local/wa/spokane-valley/13826-e--indiana-ave.html for details and store locator.
Which popular shopping destination near Xfinity Store by Comcast is ideal for arts and crafts supplies?
Hobby Lobby, a store specializing in arts and crafts and fabric, is nearby and a great place to visit for craft supplies.
What fitness and wellness centers are located near the Xfinity Store in Spokane Valley?
Pure Barre, a gym and active life venue, is nearby for fitness activities, and Weight Watchers offers weight loss programs close to the store.
Are there convenient shipping services near Xfinity Store?
Yes, UPS Alliance Shipping Partner and UPS Access Point location are nearby, providing convenient shipping and courier services for customers.
Which nearby mobile phone stores could I consider besides Xfinity?
T-Mobile stores, offering mobile phones and telecommunications services, are located near the Xfinity Store for alternative mobile phone options.