Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Seattle. Visit us today at 2202 Westlake Ave, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
638 reviews
5 stars
243
4 stars
76
3 stars
42
2 stars
30
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, and dismissive.
Long Wait Times
Customers frequently reported excessively long wait times, often exceeding an hour, even for simple tasks like picking up equipment.
Staffing Issues
Many reviews pointed out that the store is often understaffed, leading to delays and frustration among customers.
Billing Problems
Several customers experienced issues with billing, including unexpected charges and difficulties in resolving billing disputes.
Mixed Experiences
While many customers had negative experiences, a few highlighted positive interactions with specific staff members who provided helpful service.
- MPMAXIM PAKNov 13, 20255.0Friendly and helpful service by Liban
- LVLucien ValentineNov 3, 20251.0They are the worst. Poor customer service, expensive and surprise fees. I’ll be looking for a different internet provider. Sick of Xfinity. One of their employees looked me up and down like I was some dirty thing after walking in and saying hello. They didn’t even respond. So rude every time you need help and treat you like an inconvenience.
- NBNicolas BrouillardOct 28, 20251.0I can't get ahold of an actual person. I need to activate my Internet Gateway device, but it's requiring me to add the app to my mobile device to activate it. However, I don't have storage space on my phone to add the app, and there are no solutions provided to activate the Internet Gateway device without the mobile app.
- NMnick mcminnOct 17, 20251.0It shouldn't take an hour to pick up a router. The store already knows it is slow as it can possibly be and doesn't even care to fix the issue. I'm sure the company loses tens of thousands at this store alone because of terrible staffing. They don't even care about making money. Pathetic.The woman receptionist is just standing there. I have now been waiting for 2 hours. These people should be fired. now two employees are standing at the reception and one is at his desk with no one in line.
- SSShreya SinghOct 8, 20251.0Worst internet provider in the market Xfinity's internet service is so bad the connection is spotty and unstable. The customer service people are of absolutely no help and keep cancelling technician appointments. Even you manage to schedule a technician appointment, you'll get multiple calls from the "advanced technical support team" who'll offer to provide to a faster resolution but will just waste an hour of your day. Out of the weeks in a month, I haven't had service was 2 of those weeks (still don't have service) and they refuse to take any accountability. Go with other providers like astound
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Seattle offer?
Xfinity Store by Comcast offers cable TV, internet, home phone service, home security systems, and mobile phone services in Seattle.
Where is the Xfinity Store by Comcast located in Seattle?
It is located at 2202 Westlake Ave, Suite 116, Seattle, WA 98121, next to Whole Foods Market.
What are the operating hours of the Xfinity Store in Seattle?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is the Xfinity Store by Comcast currently open?
Yes, the store is currently open and equipped with professional cleaning and social distancing practices.
Does Xfinity Store by Comcast require masks for vaccinated customers?
Fully vaccinated customers do not have to wear a face mask unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Seattle?
You can call their local phone at +1 206-799-7925 or the main phone at +1 800-934-6489.
Are there nearby places where I can park when visiting Xfinity Store by Comcast?
Yes, the SP+ Parking facility is nearby for convenient parking when visiting the store.
What nearby dining options are available near Xfinity Store by Comcast?
Nearby dining options include Vinason Pho Kitchen, Summit Sandwiches, Spike and Steam Bar, Taqueria, Toi Taco, and La Loba Spanish Restaurant, great for meals before or after your visit.
Are there amenities near Xfinity Store by Comcast for quick shopping?
Yes, Whole Foods Market is right next to the store for grocery shopping, and Abundant Earth Labs offers vitamins and supplements nearby.
How can nearby public transit or facilities help me get to Xfinity Store by Comcast?
Nearby amenities like the Bank of America Financial Center and PATH corporate office can assist in orienting yourself in the area; also, SP+ Parking provides transport access for visitors.