Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Redmond. Visit us today at 8900 161st Ave NE, Suite 125, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
8900 161st Ave NE, Suite 125, Redmond, WA
98052, United States
Hours
Reviews
3.3
613 reviews
5 stars
251
4 stars
97
3 stars
57
2 stars
30
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with many customers reporting rude and unhelpful staff, long wait times, and unresolved issues.
Billing Issues
Customers frequently complained about unexpected charges, misleading information regarding pricing, and difficulties in resolving billing discrepancies.
Store Efficiency
Many customers experienced long wait times in stores, with reports of inefficient service and staff lacking knowledge to assist effectively.
Mixed Experiences
While some customers reported positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction with service quality.
Technical Problems
Several reviews mentioned issues with internet service reliability and equipment problems, contributing to customer frustration.
- RLRendinal Lubis6 days ago1.0Awful experience, don’t recommend you to come to this store, Bellevue store definitely better, me and my friends coming to the store to transfers the account owners between us, the person that handle it says, he couldn’t do it, instead transfer it he close my account and open another account for my friend, and it took more than 1.5 hours,
- AAAfshinNov 16, 20255.0I had a great experience with Xfinity. Ario was especially helpful and patiently took care of everything I needed. The whole team is incredibly professional, friendly, and supportive. I’m really satisfied with their service and truly appreciate their help. I highly recommend Xfinity to anyone looking for a reliable and professional team. They’re absolutely worth it.🫶♥️
- PPPiperNov 15, 20251.0Don’t be tricked to switch to Xfinity mobile, it has no signal in many places (just inside regular stores on the street) and it is extremely slow wven when it has signals, before I use T-mobile and it always has signals and is fast. Really painful experiences after switching, definitely switching back.
- RQRenyi QuNov 8, 20252.0The staff members were cool but 1) the wait time is ridiculous even for people who made appointments beforehand 2) who in 2025 cannot mail a modem to a contracted apartment? Done it twice with AT&T by phone, but for Xfinity you have to book an appointment at a store, wait for over 40 minutes, and then pick it up. Which year is this???
- GCGeorgiana CassellNov 1, 20251.0Very unhelpful - they could not get me out fast enough. I went in hoping they could help switch my phone from T-mobile to Xfinity, but they wrote the instructions on a sticky note and rushed me out. I wanted them to do it to ensure I did nothing wrong, considering this should be their area of expertise, but they had different plans.
Frequently Asked Questions About Xfinity Store by Comcast
What type of services does Xfinity Store by Comcast in Redmond offer?
Xfinity Store by Comcast provides internet, cable TV, mobile phone services, home phone service, home security systems, and business internet services in Redmond, WA.
Where is the Xfinity Store by Comcast located in Redmond?
It is located at 8900 161st Ave NE, Suite 125, Redmond, WA 98052, USA.
What are the opening hours for the Xfinity Store by Comcast in Redmond?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM. It is closed on certain holidays like November 27, 2025.
What COVID-19 health measures are currently in place at the Xfinity Store by Comcast in Redmond?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated do not have to wear a face mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Redmond?
You can reach them at the local phone number +1 425-530-9820 or the main phone number +1 800-934-6489.
Does Xfinity Store by Comcast in Redmond have an online presence?
Yes, their official webpage is https://www.xfinity.com/local/wa/redmond/8900-161st-ave-ne--suite-125.html and their YouTube channel is https://www.youtube.com/user/xfinity.
What popular nearby dining options can customers visit before or after shopping at Xfinity Store?
Customers can enjoy various nearby restaurants such as Yummy Pho (Vietnamese cuisine), JJ Mahoney's Irish Pub, Racha Thai & Asian Kitchen, Noburu Ramen and Sushi, MOD Pizza, and Typhoon! Thai restaurants.
Are there any nearby health or medical facilities to Xfinity Store by Comcast in Redmond?
Yes, the store is near several medical facilities including EvergreenHealth Urgent Care, EvergreenHealth Emergency Department, Evergreen Medical Center, and multiple doctors' offices such as Dr. Sonia E. Zwilling, MD, and Poornima Krishnaiah, MD.
What businesses related to beauty and personal care are near the Xfinity Store in Redmond?
Nearby beauty and personal care options include Levue Nail & Spa and HairMasters, which offer nail salon and hair styling services respectively.
How can nearby public amenities like Regal Bella Bottega and First Tech Federal Credit Union enhance a visit to Xfinity Store by Comcast?
Visitors to Xfinity Store can plan a movie outing at Regal Bella Bottega drive-in theater or manage financial needs at First Tech Federal Credit Union, both close to the store, making it convenient to combine errands with entertainment or banking.