Business Details
About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.3
957 reviews
5 stars
466
4 stars
61
3 stars
45
2 stars
54
1 star
331
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the technicians for their friendliness, professionalism, and efficiency, with specific mentions of individuals like Jeff M, Matt C, and Stacie.
Internet Reliability
Numerous reviews highlighted ongoing issues with internet outages and poor service reliability, leading to frustration among customers.
Customer Support
While some customers reported positive experiences with support staff, many expressed dissatisfaction with the overall customer service, citing confusion and lack of follow-through.
Installation Experience
Several customers noted that the installation process was smooth and efficient, with technicians providing thorough explanations and assistance.
Pricing Concerns
Customers frequently mentioned issues with unexpected price increases and dissatisfaction with billing practices.
- ZMZach Matera1 day ago1.0I can't with any confidence recommend Astound Wifi. I am paying for the 1gig download/50Mb upload and am not even receiving half of the download, and a MAX of 10Mb upload (most of the time it is capping at around 5 to 6). I work online and their "service" is seriously affecting my ability to work. I have had their technition come out, we have replaced the router, tried hardline (ethernet) and wifi connections, and nothing has worked. If Astound fixes this issue (which has been going on for almost 2 months), then I will adjust my review; however, I am telling you this now: If you can get a different ISP, GET IT!!
- BPBill Pink2 days ago5.0Ray was very professional. He went around and checked pretty much all the main connections that needed to be addressed and chain to change a few wires, making sure everything was tight and cut professionally. Ray was very personal and talkative and explained everything that he was doing throughout the whole Experience.
- LGLogan Green3 days ago1.0Wifi has been out 8 days this month, and has been a reoccurring issue since February. We pay for the "full package" 1.5 gig speeds and hardly see 400 mbs. Still have to pay full price for the month when the internet is down for issues outside of our equipment happen very frequently. It has made working extremely difficult and customer support can never help you the same or following day leading to constant multi day outages. It's just about better to Hotspot all the time instead of using their services.
- EOEric Ott3 days ago1.0The only thing “Astound”ing here is how bad the service is. I have a gaming buddy who lives in their coverage area and he is routinely without internet for multiple hours. Always dropping from matches, can’t play certain games with us because the coverage is so spotty, etc. They’re actually on day two of a total outage right now and Astound isn’t even sending a tech out for another day. Oh, and they pay $90 a month. Advertised as 1.5 gbps and they get 400 on a good day, assuming it doesn’t totally drop at some point for god knows how long. Astound? You should be Ashamed. The tales of your mediocrity have reached central Texas—truly impressive. Do better.
- CCCollin CrawfordNov 11, 20251.0The internet is constantly dropping completely. I have lost service multiple times for more than 12 hours at a time. If I'm not completely losing service for long periods, I am losing service for short periods, close to 15 times a day. If you call for maintenance, it just gives you AI that sends a reset signal and then hangs up. I have had numerous techs visit the property and try to fix the issue, but all of them have said it's not the house that's the issue. I wish I never did service with them, and I wouldn't have if they didn't provide the only service worth getting in the area. This seriously needs to be adjudicated. I will never conduct business with this company again.
Frequently Asked Questions About Astound | Port Orchard
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet service?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem or router to use with Astound's internet service?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps. For speeds above 1 gig, recommended guidelines apply.
What internet speeds are available with Astound Broadband?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, with availability depending on your area.
Is fiber internet available at Astound | Port Orchard?
Yes, Astound’s fiber powered network is available in select locations with speeds up to 5 Gig.
Can I bundle my internet and mobile services with Astound?
Yes! Astound offers various options to build the perfect plan combining internet and mobile services tailored to your needs.
What are the store hours for Astound | Port Orchard?
Open Monday to Friday from 9 AM to 6 PM, Saturday from 9 AM to 1 PM and 2 PM to 6 PM, closed on Sunday.
What are some nearby businesses and services around Astound | Port Orchard?
Nearby you can find Wave Broadband, South Kitsap Education Association, Kitsap Rescue Mission, Olympic Fitness Club, and Gravity Coffee.
How can visiting nearby Olympic Fitness Club complement my visit to Astound?
If you visit Astound for internet services, you can also enjoy a workout or fitness session at Olympic Fitness Club nearby, adding value to your day.
Are there pet care options near Astound | Port Orchard?
Yes, Pauly's Paw Spa & Doggie Daycare is nearby for pet grooming and daycare services, convenient if you visit Astound and need care for your pet.