Xfinity Store by Comcast

Reviews

• ES

  Ezri Schlosser

  Dec 4, 2025
  1.0
  After 3 years our modem decided to call it quits. We are long time customers with accounts and phones at two locations. We came here at the suggestion of customer service to exchange our modem. Unfortunately the sales people here are more concerned with making money and missteps we had to upgrade our plane by 80 dollars to replace our defective equipment. This is not how things work. Confirmed with customer service. Hopefully this store gets some training. They are about to lose a customer of many years and two accounts with multiple devices to T-Mobile. Update: Tech Support easily switched out modem by chatting with them online. They apologized and said they would reach out to the store. Whether this happens or not is anyone's guess. Hopefully the store manager pays attention to these reviews.
• EV

  Ezekiel Veliz

  Dec 2, 2025
  1.0
  Bryan made it a bad experience and was very un professional and made me want to cancel my phone plan and wifi
• JB

  Julie Bergman

  Dec 1, 2025
  5.0
  Ryan the technician from Olympia Comcast was very helpful,knowledgeable and friendly…& if you need Internet and/or cable installed then he’s the best.
• MW

  Michael Winter

  Nov 29, 2025
  1.0
  I don't really care for this particular store whenever I go in there they're rude and dismissive
• BB

  Beaches

  Nov 25, 2025
  1.0
  Update. I had a voice mail this morning, I turn on do not disturb each night, and when I listened the call was from Comcast. THE CALL CAME IN AT 6 A.M.! Unbelievable, 6 A.M. No business should be calling anyone at 6 A.M. Could they not tell what time it is in the customers time zone. I had to verify my address in each of the AI encounters and then with each of the customer service reps I talked to. Yesterday I returned and got a newer box and remote. Nothing but trouble setting it up. Seems like it should be plug and play but it wasn't, took 4 phone calls, 2 of which because the AI gatekeeper hung up on me instead of transferring me to a person when it couldn't understand my discription of the problem. The woman who helped me was awful. I did finally get it set up but she was talking over the tv setup instructions she wanted me to wanting me doing things from her instructions. I had her on speaker so she could hear the tv instructing me on what to do. It finally sermed that all was setup so we ended the call. That's when the tv started reading the program guide to me. My last call was to get the voice to quit reading the the program guide to me. I kept asking the remote how to do it and it kept looking for programs. I looked thru settings and didn't see anything that fit the problem. This last call I was transferred twice, they'd put me on hold to look up something and low and behold I was then told I was back in que for the next agent. Finally a man came on the line and I was told how to do it, AFTER I had to have him clarify by adding in the multiple steps he neglected to tell me. I had to find Voice Guidance settings, which I had not seen in settings but using the microphone feature of the remote finally found. ORIGINAL: Only because I can't leave a -5 star. What an awful tv provider. TV keeps saying I can't do things because internet isn't connected. If Comcast/Xfinity had decent programers it would know I don't have internet. I basically don't have tv either because the cable keeps freezing, the sound goes out for hours at a time, I push a button on the remote and most often it is 10 seconds or more to respond. And that's after I somehow find a way to get past the screensaver that is the only thing that shows when the tv finally connects to the cable. Let's go back to the fact that I don't have internet. Why when I go to 'on demand' does it show me programs that require internet? And why do I get the computer screensaver? Why is there no way that I can find to back up after I get to the end of a grouping of shows so that I can get to another category? Why are there 5 billion and one channels when 4 billion and one of them are duplicates (I have basic cable 30 stations? but I have to scroll through all 5 billion of them.) Comcast/Xfinity is a huge waste of time. I have, finally after 9 months, turned on my tv without having to re-pair my remote almost every few times. I call support and have to get past the computer gatekeeper which if it doesn't get the precise information it wants hangs up on you instead of transfering you to a human. Then I'm on hold for close to an hour only to be connected to someone that either speedtalks or can't understand American-english and forget about getting their name. And said person has no way to transfer me to a supervisor or someone in the USA, but they can return my call in up to 48 hours. It's inexcuseable that said person cannot talk off script. They can't carry on a conversation, only speak back sentences they have memorized. If they don't either put you on forever hold or outright hang up on you. Why is there no way to get Comcast/Xfinity to provide customer service? Maybe if enough of us sell our stock....

Frequently Asked Questions About Xfinity Store by Comcast