Xfinity Store by Comcast

3.3
971 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Olympia. Visit us today at 2915 Harrison Ave. NW, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
2915 Harrison Ave. NW, Olympia, WA
98502, United States

Hours

Reviews

3.3
971 reviews
5 stars
384
4 stars
150
3 stars
86
2 stars
59
1 star
292

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being helpful and friendly, while others are criticized for being rude and unhelpful.

Wait Times

Customers frequently report long wait times, often exceeding 30 minutes, leading to frustration.

Billing Issues

Numerous complaints about billing practices, including unexpected charges, lack of transparency, and difficulty resolving billing disputes.

Store Experience

In-store experiences vary widely; some customers report efficient service while others describe disorganized and unprofessional interactions.

Technical Support

Technical support is often described as inadequate, with many customers experiencing issues that are not resolved effectively.
  • BL
    Brandy Q Lane
    Nov 13, 2025
    1.0
    We went through hell because of some of the staff here. The one lady forgot to give me the receipt proving that I turned in some devices that were accidentally sent to my house in the first place, so when I ran back to get the receipt and she stood there whispering to another staff member and giggling while looking me up and down like I was a fool in the wrong. She then listened to the manager tell me that there was no time to help me because they were closing. I'm too old for this crap! We went the entire weekend without internet. That same lady refused to take the items two months prior which put me in that predicament in the first place. She still works there so I go to a different store.
  • LG
    Lance Golder
    Nov 4, 2025
    5.0
    The staff was friendly and informative. I was lucky because I had to wait less than 10 minutes.
  • CH
    Crista Hurling
    Oct 21, 2025
    4.0
    Everyone was great. I was helped about 7 minutes after I got there.
  • MW
    M. Wagner
    Oct 20, 2025
    1.0
    Update: I switched to At&t Air. Cheaper, faster, no charge for modem, and they guarantee rates won't increase. Feel free after 5 years of awful, awful xfinity! Highly recommend. Worst customer service ever. I'm here now, waiting waiting waiting. Standing room only. They have only a few staff here. 27 people waiting. 3 staff members. Horrible. The city of Olympia should release us from this madness.
  • JC
    Jason Campbell
    Oct 18, 2025
    3.0
    Waiting area was nice because they know you’re going to wait a long time for assistance…I waited 40 min to speak to a representative who had to ask twice do supervision to accomplish tasks. Inventory system wouldn’t appropriately scan equipment until the third try. Pay in person kiosk only allows payment on certain types of accounts, but customers aren’t informed of that and then have to go stand in line. Online call menus are extensive and frustrating as hell. New ISP comes with no instructions about initial access.

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Olympia provide?

Xfinity Store by Comcast offers cable TV, internet, home phone service, home security systems, and mobile phone services in Olympia, WA.

Where is Xfinity Store by Comcast located in Olympia?

It is located at 2915 Harrison Ave. NW, Ste. 200, Olympia, WA 98502.