Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Kirkland. Visit us today at 12632 Totem Lake Blvd NE, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
12632 Totem Lake Blvd NE, Kirkland, WA
98034, United States
Hours
Reviews
2.8
132 reviews
5 stars
57
4 stars
3
3 stars1
2 stars1
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff provided excellent assistance while others were described as unhelpful or manipulative.
Billing Issues
Numerous complaints about unexpected charges, fraudulent mobile line activations, and lack of transparency regarding fees.
Store Experience
Many customers reported long wait times and poor service at this location, with some feeling ignored by staff.
Staff Competence
Inconsistent staff knowledge and training led to confusion and unresolved issues for customers.
- TRTN RJan 4, 20261.0This used to be a great Xfinity store—key word: used. Somewhere around 2025, it joined the long list of things that mysteriously went downhill. Do yourself a favor, save your self-respect, and head in literally any direction to the next store
- ASAmr ShahinDec 10, 20255.0I had a great experience at the Xfinity Store. I came in with a difficult issue on my account, and Lorenzo went above and beyond to help me resolve it. He was patient, knowledgeable, and took the time to explain everything clearly. Thanks to Lorenzo, my issue was fully solved and I left feeling relieved and appreciated as a customer. Outstanding service — thank you, Lorenzo, and the whole Xfinity team!
- LWLogan WetzelDec 3, 20251.0Would give zero stars if I could. Like many other people on here, I was unknowingly signed up for an Xfinity mobile line when all I wanted was internet. I paid for the service for a year before realize I was being charged for the fraudulent mobile line they put in my account. Have spent weeks trying to get reimbursed for literal contract fraud without any success so far. DO NOT COME HERE. This store is predatory and will scam you.
- KFKay FengNov 23, 20255.0Vivian assisted me with very good customer service, she helped me port my number from my previous carrier in under 10 minutes and explained that my line is included with my new internet plan!
- FCFlorian CaffierNov 19, 20251.0They forged my signature on a mobile contract they didn't even show me. I signed up for internet online and took off the mobile line they were offering for free. When I went to pick up the router, the agent said there was an issue with my order and just created a new one without showing me anything. She asked if I wanted the free line and I said no. She went in the back to pick up the modem but took her Ipad. She came back with it and said there would be a $25 activation fee for the internet and that it would be the only hidden fee. I left the place and once I got home I saw that I had emails about a mobile line activation and that the $25 mobile charge was for the line activation. I also saw a contract with my name on it and a fake signature that the agent had done without my consent! I had to call them to get this taken off my account. I honestly have never experienced such predatory tactics. I have attached pictures of the fake signature on their contract, the fake phone that was entered (I have a Samsung) and the charge that was written in small print.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What kinds of internet services does Xfinity Store by Comcast Branded Partner offer in Kirkland?
They provide a variety of internet services including cable internet packages, home phone service, home security systems, and mobile phone services in Kirkland, WA.
Where is Xfinity Store by Comcast Branded Partner located in Kirkland?
The store is located at 12632 Totem Lake Blvd NE, Ste C-180, Kirkland, WA 98034, USA.
What are the store hours for the Xfinity Store in Kirkland?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Xfinity Store by Comcast have any COVID-19 health and safety measures?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear masks unless mandated by authorities.
How can I make a reservation or find more information online about the Kirkland Xfinity Store?
Visit their landing page at https://www.xfinity.com/local/wa/kirkland/12632-totem-lake-blvd-ne.html to learn more or make a reservation.
What nearby stores can I visit along with Xfinity Store when shopping at Totem Lake Blvd?
Nearby stores include Ulta Beauty for cosmetics and hair supplies, Ross Dress for Less for clothing and department store items, and Car Toys for electronics and car stereo installations.
Are there any dining options near the Xfinity Store in Kirkland?
Yes, customers can visit Panda Express for Chinese fast food, sweetgreen for health food options, Due' Cucina Italiana for Italian cuisine, and Joe's Burgers for burgers and fast food.
What entertainment or recreational spots are close to the Xfinity Store in Kirkland?
Sandbox VR offers arcade and virtual reality experiences, while gyms like Pure Barre and Mayweather Boxing and Fitness are nearby for sports and recreation.
Can I find beauty and spa services near the Xfinity Store at Totem Lake Blvd?
Yes, Benefit Cosmetics BrowBar, LaserAway, SkinSpirit, Charlotte Tilbury, and Yuan Spa provide beauty, skincare, hair removal, and spa services nearby.
What are some nearby healthcare providers or specialists near Xfinity Store in Kirkland?
Nearby healthcare providers include Kirkland Eye Care for optometry services, Nathaniel Wingert, MD for general health, and Orthowashington for medical care.