Xfinity Store by Comcast Branded Partner

Reviews

• FC

  Florian Caffier

  4 days ago
  1.0
  They forged my signature on a mobile contract they didn't even show me. I signed up for internet online and took off the mobile line they were offering for free. When I went to pick up the router, the agent said there was an issue with my order and just created a new one without showing me anything. She asked if I wanted the free line and I said no. She went in the back to pick up the modem but took her Ipad. She came back with it and said there would be a $25 activation fee for the internet and that it would be the only hidden fee. I left the place and once I got home I saw that I had emails about a mobile line activation and that the $25 mobile charge was for the line activation. I also saw a contract with my name on it and a fake signature that the agent had done without my consent! I had to call them to get this taken off my account. I honestly have never experienced such predatory tactics. I have attached pictures of the fake signature on their contract, the fake phone that was entered (I have a Samsung) and the charge that was written in small print.
• TI

  Tana Ingersoll

  Nov 16, 2025
  4.0
  Vivian is outstanding! She took total care with our aging equipment change-out + a complete review of our cable/internet, with easy instructions for swap at home. Ask for her. She knows her stuff and even made what might otherwise be a tedious appointment rather fun.
• AT

  Ash Terrph

  Nov 3, 2025
  1.0
  Xfinity forces you to go in store to get anything done. Their automated system is absolute garbage. Worst customer service ever. I just had a question, but I can ask anything through the automated system and they refuse to connect you to a representative. This garbage needs to be removed so you can talk to a person. Don’t waste your time calling, if you need something, go in store or just save the time and change service to a better provider.
• BM

  Ben Minich

  Oct 26, 2025
  1.0
  They added a mobile line to my account without me asking for it or really understanding what they were having me sign. Went in to schedule a tech appointment and somehow they made up that I had a red iPhone and put a mobile number on it. Essentially fraud.
• DD

  deibu77

  Oct 18, 2025
  5.0
  My wife and I were in earlier today, and Brent helped us. He was quick, clear, helpful, and genuinely nice. (Thank you, Brent!) I’ve been to this store a handful of times over the last few years, and my experience has been positive, not to mention more helpful and quicker than when I’ve tried their online support.

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