Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Federal Way. Visit us today at 31423 Pacific Highway South, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
31423 Pacific Highway South, Federal Way, WA
98003, United States
Hours
Reviews
3.6
837 reviews
5 stars
397
4 stars
141
3 stars
77
2 stars
33
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, lack of assistance, and dismissive attitudes from staff.
Long Wait Times
Numerous reviews mentioned long wait times both in-store and on the phone, leading to frustration among customers.
Billing Issues
Several customers expressed dissatisfaction with unexpected billing increases and difficulties in resolving billing disputes.
Mixed Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for being unhelpful or unprofessional.
Service Reliability
Customers frequently complained about unreliable internet service, including frequent outages and slow speeds.
- BJBrayan JNov 16, 20255.0Everyone is super helpful. Thanks to one of the guys here, i was able to transfer over 4 mobile lines very easily
- MSMarlene SuzukiNov 11, 20255.0Jackson was extremely helpful in adjusting the bills for me and my parents
- RRRaoufNov 7, 20251.0The most inefficient place you can be ever at. Don't care about customer time. It took me almost 1 hour to return their equipment. This basically can be done with drop box. Through the app or via UPS, no need to stand and wait in a long line to return most likely equipment that will never be used again , likely outdated.
- BDByron DunayskiNov 5, 20255.0Well to start with, it wasn't crowded. I was called within a few minutes. Scott was great! He took care of all of my needs, gave me the best deals available and gave me excellent advice. A very good experience. Thank you Scott.
- RRRichard RideoutOct 30, 20253.0Takes 10 years just to talk to someone in person.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Federal Way?
Xfinity Store by Comcast offers cable TV, internet, home phone, home security, and mobile phone services in Federal Way, WA.
Where is Xfinity Store by Comcast located?
It is located at 31423 Pacific Highway South, Federal Way, WA 98003, US.
What are the regular business hours for Xfinity Store by Comcast in Federal Way?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Xfinity Store by Comcast open on holidays?
The store is closed on November 27, 2025.
What health and safety measures does the Xfinity Store by Comcast follow?
The store practices professional cleaning and social distancing. Fully vaccinated customers may not need to wear a mask unless mandated by federal, state, or local regulations.
How can I contact Xfinity Store by Comcast in Federal Way?
You can call the local phone number at +1 253-235-6960 or the main number at +1 800-934-6489.
Where can I find more information or place an order online for Xfinity services in Federal Way?
Visit https://www.xfinity.com/local/wa/federal-way/31423-pacific-highway-south.html for details and online orders.
Which nearby places can I visit before or after visiting Xfinity Store by Comcast?
You can visit Desert Sun Tanning Salons for a beauty treatment, The Sky Nails and Spa for nail and waxing services, or Pavilions Centre shopping center for shopping.
Are there any nearby dining options around Xfinity Store by Comcast?
Yes, nearby restaurants include Pho Quynh (Vietnamese), Bangkok Garden Thai Restaurant, Yakitori Bar and BBQ (Japanese BBQ), and Taco Bell for fast food.
What nearby stores can provide additional services related to mobile phones and electronics?
Nearby options include Sprint Store for mobile phones and accessories, and the Xfinity location for internet and mobile services.