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Xfinity provides internet services in Burlington. Visit us today at 151 Cascade Mall Dr, WA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
I went to ask for a change from the everyday plan to the 5-year plan. They said it would not be possible; then I asked what if I cancelled the plan and created a new account for the 5-year plan. They again told me that it would not be possible and implied that I'm a fraud (Yes, they used that word!)
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Adriana Burgos
Nov 12, 2025
1.0
I’ve had an incredibly frustrating experience with Xfinity. My daughter needed to replace her phone, and I added her as an administrator on my account so she could handle it herself. Despite this, she spent a long time in the store and on the phone, and still no one could help her get it set up. Even after I confirmed her administrator status and provided all the information, we got nowhere. The lack of communication and support has been terrible — extremely disappointing service from a company that should do much better.
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Cindy Demme
Nov 1, 2025
3.0
Had 1 employee helping a customer. 2 in the back of the store doing who knows what. 1 customer milling about not being helped. I stood there for a while before some came from out of the staff area to help people. I just wanted to turn in an old modem.
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dvousley
Sep 1, 2025
5.0
Jason helped us get Sharon's phone back working, from what I thought was a dead phone. He was patient with us, a little soft-spoken, but he knew what he was doing. He Dialed her in with her new email and we didn't have to buy another phone. Very Cool. He almost deserves an award for putting up with me. That is A very good xfinity store. Thanx Jason.
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Mary M
Aug 23, 2025
4.0
Service was really fast as the store was not busy and I ordered online ahead of time.