Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Rutland. Visit us today at 299 North Main Street, VT to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
243 reviews
5 stars
106
4 stars
31
3 stars
20
2 stars
16
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many expressed frustration with the overall customer service experience, particularly with phone support.
Long Wait Times
Numerous reviews mentioned long wait times in-store, with customers often waiting over 30 minutes to be seen.
Billing Issues
Customers frequently reported problems with billing, including unexpected price increases and difficulties in resolving billing disputes.
Mixed Experiences
Feedback varied significantly, with some customers having positive experiences at the Rutland location while others reported negative interactions and service issues.
Product Availability
Several customers expressed dissatisfaction with the company's policies regarding equipment returns and service eligibility, particularly when switching services.
- JGJonathan Gordon3 days ago4.0Great service, friendly staff
- PGPaula Gagnon3 days ago5.0Great service
- JHJudith HallbergNov 13, 20251.0The online customer service is a complete barrier! The phone answering is all by Automated AI. After 22 minutes, I finally got a live person who seemed to understand my question "is the Xfinity store in Rutland Vermont open and is there a live person there to receive my returned cable box? He said he would check, "please stay on the line" and then he came back and said he's waiting for someone in the store to confirm that I can return the cable box. 45 Minutes!!! - and not done yet! That's WHY I cancelled my cable service last month!
- LPLL POct 6, 20255.0Thank you Patty!! Picked up a new phone and it didn't seem to work correctly (nobody knows why). I brought it back, and Patty got me all sorted out. She's a trooper!!
- SHShannon HeidebrechtSep 24, 20251.0Absolutely horrible experience. Was returning equipment that belonged to my Mother after she passed, after 5 phone calls to the corporate offices to settle the account and different information provided each time, we were told what exact equipment needed to be returned, collected it and headed to the Rutland location. Upon arrival, after a 40 minutes wait the majority of which the person working the desk was BSing with a friend who had come in to pick out a new phone, we were told that all of the equipment was not accounted for, despite having confirmed it 3 times with the corporate folks. As a result of this experience I will be cancelling all o my Comcast services as well, it's just not worth the hassle when there are so many other options out there.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Rutland?
The Xfinity Store by Comcast is located at 299 North Main Street, Suite 116, Rutland, VT 05701.
What are the standard operating hours of the Xfinity Store by Comcast in Rutland?
The store is open Monday through Saturday from 9:00 AM to 6:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast in Rutland?
The store is closed on November 27, 2025, and December 25, 2025. It operates with reduced hours on December 24 and 31, 2025, from 9:00 AM to 5:00 PM, and on January 1, 2026, from 12:00 PM to 6:00 PM.
What health and safety measures are in place at the Rutland Xfinity Store?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated may not need to wear a mask unless required by federal, state, or local mandates.
What products and services does the Xfinity Store by Comcast in Rutland offer?
They provide internet services, cable TV, home phone service, home security systems, and mobile phone services among other telecommunications solutions.
How can I contact the Xfinity Store by Comcast in Rutland?
You can reach them by phone at +1 800-266-2278 or visit their website at https://www.xfinity.com/local/vt/rutland/299-north-main-street.html.
Are there any notable nearby places to the Xfinity Store in Rutland that customers might visit?
Nearby places include Lake St Catherine State Park for outdoor activities, Rutland Printing Co Inc for printing services, and Loosey Goosey's Clothesline for shopping.
How can nearby places help me plan a visit to the Xfinity Store by Comcast in Rutland?
You can combine your visit with a trip to Lake St Catherine State Park for recreation, or stop by local shops like Loosey Goosey's Clothesline or Rutland Printing Co Inc for additional errands or leisure activities.
Is public transport or other services available around the Xfinity Store location?
While specific transit stations aren't listed, the store is centrally located on North Main Street in Rutland, close to various service providers like employment agencies and automotive repair shops, facilitating easy errands around your visit.
Does the Xfinity Store by Comcast in Rutland have online apps for customer convenience?
Yes, customers can download the Xfinity app on Android from Google Play and on iOS from the Apple App Store to manage their services conveniently.