Xfinity Store by Comcast Branded Partner

Reviews

• BC

  Billy Cox

  2 days ago
  1.0
  Yall suck i pay way too mych for outages and yall wont contact for out dated shit i pay way too much for yalls problems and obly 30 doller credit for 2 days of no tv or internet why do i pay so much for shit service
• AR

  Alexander Ritter

  Nov 5, 2025
  3.0
  The representative was very helpful after I had just spent hours having a nightmare experience with Xfinity’s online support, talking to live agents who completely ignored the issue I was experiencing. Their reps just kept offering me new services and adding them onto my bill (I ended up with multiple 300 Mbps services that I didn’t need and they even temporarily downgraded my 2 Gbps service for some reason!). Fed up with the online support (and without home internet because Xfinity’s online support’s incompetence), I went to the store to see if they could help. When I told the store representative my issue, it was resolved promptly and I was out the door within several minutes and came home to working internet. I would give 5 stars, but the issue itself was because of Xfinity’s lackluster and fraudulent online customer support. I don’t really want to lend my support to a company that attempts to fraud its loyal customers, but the store representative was very helpful after having such a horrible experience.
• PH

  Pablo Hammerly

  Oct 31, 2025
  5.0
  I went into the local Xfinity store in Winchester thinking I would never have service at my house! Shawn met me at the door and explained the situation to me way better then everyone on the phone. He took about 3 hours of time solving my issues and I left the store with service. I recommend doing business with shawn.
• RG

  Renee Goodson

  Oct 28, 2025
  4.0
  I have much gratitude for Brandon. We were supposed to have Xfinity service on October 17. A tech was supposedly scheduled, but never showed. After numerous hours and days and tech reschedules working with the customer service number and chat agents and all other things Xfinity, that was absolutely horrible. I walked into the store, ready to cancel my service . Brandon handled my aggravation with kindness and asked me to give him a chance to schedule a tech appointment. Since Internet options are limited I told him I would give him a chance. Up Sunday Resolve the issue and all is well I highly recommend Issues with Xfinity to walk into an Xfinity store because they’re online Service is absolutely atrocious.
• BC

  Betty Connor

  Oct 21, 2025
  5.0
  Outstanding Service! Bill Lowered with Ease!I recently contacted Xfinity because my monthly bill had crept up to an unsustainable level, and I was dreading the typical long, frustrating call. Luckily, I was connected with Shawn, and the experience couldn't have been better.Shawn was incredibly patient and listened carefully to my concerns without trying to push unnecessary packages. He quickly and efficiently reviewed my current services and proactively presented several options for lowering my monthly cost.Within minutes, Shawn helped me adjust my plan, ensuring I kept the services I actually needed while significantly reducing my bill—saving me a substantial amount of money every month. Shawn was knowledgeable, professional, and genuinely focused on finding a solution that worked for me.This was easily the best customer service experience I've ever had with a telecommunications company. If you need assistance, I highly recommend asking for Shawn or anyone with the same commitment to customer satisfaction. Thank you, Shawn, for the fantastic help!

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