Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Winchester. Visit us today at 2504 S. Pleasant Valley Road, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
2504 S. Pleasant Valley Road, Winchester, VA
22601, United States
Hours
Reviews
3.3
276 reviews
5 stars
128
4 stars
20
3 stars
17
2 stars
18
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Shawn received numerous positive mentions for his helpfulness and expertise, while other staff members were criticized for poor service and lack of attention.
Technical Issues
Many customers reported ongoing problems with internet connectivity and difficulties in reaching technical support.
Store Experience
While some customers had quick and efficient experiences in-store, others faced long wait times and unhelpful staff.
Billing Concerns
Frequent complaints about inconsistent billing practices and unexpected charges were noted, leading to customer dissatisfaction.
- GJGail Mallory Johnson5 days ago5.0I needed to speak with a Comcast employee about what service I was receiving and went to the store on Pleasant Valley Road in Winchester, Virginia. I was so fortunate to have Nathan to help me! He answered my every question and need. He is such a personable young man. Thank you, Nathan! And, thank you Comcast for hiring great people like Nathan.
- MOMichael Oates6 days ago5.0I needed to save money on my mobile bill because it was TOO HIGH. Shawn helped me out immensely
- KHKenn HardyJan 2, 20265.0I genuinely feel like I’ve been getting ripped off for years. I switched from AT&T and once I actually saw the difference in pricing, it was kind of shocking. I stopped into Xfinity on a whim just to compare and figured I’d walk out with some info… not three new phones. The DM, Xavier, and the sales rep, Francis, made the whole thing easy and low-pressure. …..just straight talk and options that actually made sense. I walked out with three new phones and I’m paying less than I was before without new phones. That alone says it all. Way more flexibility, way better experience. Honestly wish I had done this sooner.
- MKMichael KruegerDec 26, 20255.0I recently visited Xfinity after my phone shattered, and I had the pleasure of working with Shawn. He made a stressful situation incredibly easy by navigating the available promotions to find me an excellent deal on a replacement. Shawn is clearly an expert at what he does—efficient, knowledgeable, and professional. I highly recommend asking for him if you want top-tier service.
- KRKrystal RoseDec 18, 20251.0HORRIBLE SERVICE! ABSOLUTELY TERRIBLE! INTERNET IS ALWAYS GOING OUT! AND WHEN YOU CALL, EVERYTHING IS AUTOMATED SO YOU CAN’T SPEAK TO A REAL PERSON. WHEN YOU REQUEST TO SPEAK TO A PERSON, IT SAYS TECH ISSUES AND THEY DISCONNECT THE LINE DUE TO “TECHNICAL ISSUES”
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Winchester offer?
The Xfinity Store offers internet, cable TV, home phone, home security systems, and mobile phone services in Winchester, VA.
Where is the Xfinity Store by Comcast Branded Partner located in Winchester?
It is located at 2504 S. Pleasant Valley Road, Winchester, VA 22601, USA.
What are the operating hours for the Xfinity Store in Winchester?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM. It is closed on December 25, 2025.
What COVID-19 safety measures are in place at the Xfinity Store?
The store follows professional cleaning and social distancing measures. Fully vaccinated customers do not need to wear a face mask unless required by local mandates.
How can I contact the Xfinity Store in Winchester?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/va/winchester/2504-s--pleasant-valley-road.html.
Does the Xfinity Store by Comcast Branded Partner in Winchester have a presence on social media?
Yes, they are on Facebook at https://www.facebook.com/100139982014118, Twitter @Xfinity, Instagram @xfinity, and have a YouTube channel at https://www.youtube.com/user/xfinity.
Are there any places to eat near the Xfinity Store in Winchester?
Yes, nearby dining options include Pizza Twist (pizza and burgers), Dickey's Barbecue Pit (barbecue), Asian Fusion (Chinese, sushi, Thai), Olive Garden (Italian), Red Lobster (seafood), and TGI Fridays (American pub).
What other service stores are near the Xfinity Store where I can shop or run errands?
Nearby you will find Bob's Discount Furniture and Mattress Store, Bed Bath & Beyond, Michaels Stores for crafts, Petco for pet needs, UPS Access Point locations for shipping, and Bank of Clarke for financial services.
Are there any health and beauty places near the Xfinity Store in Winchester?
Yes, MVP Haircuts (barber and salon), The Vitamin Shoppe (health supplements), and Kim's Nail and Spa (nail salon) are located nearby for beauty and wellness needs.
How can I find competing internet and cable service providers in Winchester?
Competitors include AT&T (http://www.att.com), Verizon (https://www.verizon.com/), RCN (http://www.rcn.com), and T-Mobile (https://www.t-mobile.com/).