Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Richmond. Visit us today at 11530 Midlothian Turnpike, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
11530 Midlothian Turnpike, Richmond, VA
23235, United States
Hours
Reviews
3.1
154 reviews
5 stars
66
4 stars
9
3 stars
7
2 stars
11
1 star
61
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers frequently reported excessive wait times, often exceeding an hour, for simple transactions such as returning equipment or receiving assistance.
Customer Service Quality
While some employees provided excellent service and were praised for their helpfulness, many customers experienced rude or unprofessional behavior from staff.
Staffing Issues
The store is often described as understaffed, leading to disorganization and frustration among customers.
Mixed Experiences
Customer experiences varied widely; some had positive interactions with specific employees, while others faced significant challenges and dissatisfaction.
Service Reliability
Customers expressed frustration with the reliability of Xfinity's internet service, citing frequent outages and poor support.
- GPgeorge pryor4 days ago5.0Great if I'm not mistaken the brother that helped me his name was TI very knowledgeable of what was going on with my situation just Great. They need more people like him working for them
- TWTracy WarrenJan 3, 20261.0This place is horrible. You have 5 people working all on phone plans. The wait time ti return equipment has been 2 hours & still waiting. They keep sending people to UPS when Xfinity customer service tells you they need to send you a label. Xfinity/Comcast is horrible.
- TWTyrell WilkinsDec 27, 20251.0Place was horrible I was returning my cable box a very simple transaction. Why did it take 1.5hrs to get help for a 10 second transaction. The sales reps seemed pretty knowledgeable however with a wait time like that it aint even worth going.
- JSJonathan SubillagaDec 24, 20252.0Got to the store to return WiFi router at around 10. One of your employees got to chill and be happy. Working on Christmas sucks but that doesn’t mean you got to have a tone with me like what I do to you to make you ignore me and not even talking to me with your service but overall tho at least it’s clean lol
- MDmx dadDec 15, 20251.0Rude and unprofessional hide in back to avoid handling customers. No one gives you same answers. Multiple trips to get anything done just unreal a company this size and employees and management deal with people like this
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What is the address of the Xfinity Store by Comcast Branded Partner in Richmond?
The store is located at 11530 Midlothian Turnpike, Richmond, VA 23235, USA.
What are the operating hours of the Xfinity Store in Richmond?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Is the Xfinity Store in Richmond open on major holidays?
The store is closed on December 25th as part of its holiday hours.
What services and products does the Xfinity Store offer?
The store offers internet services, cable TV, home phone service, home security systems, mobile phone services, and related telecommunications products.
How can I contact the Xfinity Store in Richmond?
You can reach the store by calling +1 800-934-6489.
Where can I find more information or make a reservation for services at the Richmond Xfinity Store?
Visit their website at https://www.xfinity.com/local/va/richmond/11530-midlothian-turnpike.html to learn more or make a reservation.
What are some nearby places of interest when visiting the Xfinity Store in Richmond?
Nearby places include CPR Cell Phone Repair Chesterfield for phone repairs, Complete Dental Care of Richmond for dental services, and 7 Brew Coffee for a coffee break.
Are there convenient options for fueling up near the Xfinity Store?
Yes, nearby gas stations include Zota's, Amoco, Exxon & Mobil Stations, and 7-Eleven, which also has a car wash service at the Exxon location.
Can I get other telecommunication or mobile services near the Xfinity Store?
Yes, there are nearby places like CPR Cell Phone Repair Chesterfield and Cell Phone Repair that offer mobile phone repair and related services.
What other retail or shopping options are close to the Xfinity Store in Richmond?
Nearby retail options include Sears, Justice for children's clothing, Mattress Savvy Outlet Center, Mattress Firm, and Macy's Backstage.