Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Richmond. Visit us today at 918 Arthur Ashe Boulevard, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.2
569 reviews
5 stars
216
4 stars
85
3 stars
58
2 stars
43
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported terrible experiences with unhelpful and rude staff.
Service Efficiency
Customers noted both fast service and slow service experiences, indicating inconsistency in how quickly issues are resolved.
Technical Issues
Numerous complaints about internet reliability and technical support, with many customers expressing frustration over unresolved issues and poor communication.
Store Experience
Some customers appreciated the store's atmosphere and staff, while others reported long wait times and disorganization during busy periods.
Pricing Concerns
Many reviews highlighted dissatisfaction with pricing practices, including unexpected increases and poor value for service.
- NPNic Phillips4 days ago1.0The location is fine, have only been in to pick up and drop off equipment. Xfinity itself has been awful. I've been with them for more than 10 years including my time Portland , Virginia and Florida. I WFH now and ran into issues at my home. Called tech support after troubleshooting (Gen X been doing this a while). Kept losing service, it would re-connect and then drop again. Multiple calls to Xfinity, discovered how to bypass that insulting Tech Support IVR, service reconnected and disconnected. They can see on their end when you're connected by the way. The scheduled a tech and then called back 20 mins later to see if they could troubleshoot and cancel the tech visit. Every. Single. Time. Tech finally comes out, service had reconnected of course, he switched out the router and left. Service dropped 20 mins later. This went on and on. Eventually the reps got very rude because I kept calling, offered to switch out my router because it was the wrong one for my service. Yes, the one the tech brought. I gave them two weeks. Then called Verizon, made sure not to speak with a sales person and had service up and running in 3 days. Once it was working, I called and cancelled my Xfinity service. Just in time to have the conversation with my boss about losing my job if I couldn't get stable internet service. Received and email Oct 15th acknowledging the cancellation request I also turned in my equipment that week. About two weeks later I received a bill and called to confirm that my service would be disconnected - was assured it was and saw that my online acct reflected a prorated refund, Yesterday, I received a late notice for my bill. And today, I received notice that my cancellation request had been received. I'm not angry with the employees, because their poor customer service is what their leadership demands,. But I am angry that I have to call and fight with again them. I literally have had zero issues with Verizon. If you don't have to use Xfinity then don't.
- WWWilliamOct 29, 20255.0Fast and efficient
- DDDGoffthesofaOct 14, 20254.0Quick service. Lots of Xfinity stuff going on in there.
- ACAugust CrowderOct 13, 20255.0Great service from Zoey! In and out with a very complicated issue and she was very helpful!
- DADenisha AlphonseOct 6, 20251.0Xfinity Now customer service is horrible. The chat reps disconnect and make you start over with different rep. It was hell trying to get someone to speak to directly. I wasted over $100 trying to switch service and I can’t get a refund. The WiFi for more than 2 devices is horrible too.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Richmond offer?
The Xfinity Store by Comcast in Richmond offers internet, cable TV, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast located in Richmond?
It is located at 918 Arthur Ashe Boulevard, Richmond, VA 23230, United States.
What are the store hours for the Xfinity Store by Comcast in Richmond?
The store is open Monday through Friday from 10:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Are there any COVID-19 safety measures in place at the Richmond Xfinity Store?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear masks unless required by mandates.
How can I contact the Xfinity Store by Comcast in Richmond?
You can reach the store by calling their local phone number at +1 804-743-1150 or the main phone number at +1 888-266-2278.
How can I make a reservation or order services online for the Richmond Xfinity Store?
You can place an order or make a reservation online at https://www.xfinity.com/local/va/richmond/918-arthur-ashe-boulevard.html.
What are some nearby places I can visit around the Xfinity Store by Comcast in Richmond?
Nearby places include several restaurants like Fighting Fish (a sushi and seafood restaurant), Bonchon (Korean and fast food), and Harry's at Hofheimer (American bar and restaurant) for dining options before or after your visit.
Where can I go for automotive services near the Richmond Xfinity Store?
You can visit High Point Automotive for repairs, Jacks Tire Shop for tire services, or Boulevard Tire and Koontz Paint & Body Works for tire and auto body work near the store.
Are there convenient stores and gas stations near the Xfinity Store?
Yes, there is a 7-Eleven nearby which serves as a convenience store, gas station, and liquor store for quick stops.
Which competitors does Xfinity face in Richmond for internet and cable services?
Competitors include AT&T, Verizon, RCN, and T-Mobile who also provide internet, cable, and mobile services in the Richmond area.