Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Lynchburg. Visit us today at 4010 Wards Road, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
4010 Wards Road, Lynchburg, VA
24502, United States
Hours
Reviews
3.2
264 reviews
5 stars
115
4 stars
31
3 stars
10
2 stars
20
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Jessica and Marina received high praise for their helpfulness, many customers reported poor experiences with long wait times, unhelpful representatives, and difficulty reaching live agents.
Technical Issues
Numerous customers expressed frustration with technical problems, including service outages, slow internet speeds, and issues with equipment installation and compatibility.
Billing Problems
Many reviews highlighted issues with billing practices, including unexpected price increases, difficulty understanding charges, and challenges in resolving billing disputes.
Store Experience
In-store experiences varied; some customers reported quick and friendly service, while others noted long wait times and unhelpful staff.
Automation Issues
Customers frequently complained about the automated phone system, which made it difficult to reach a human representative and resolve issues.
- DCDiane Cooper6 days ago1.0Worst customer service ever. I have a friend that died September 22nd. His accounts on auto pay and the credit card has been cancelled. I’m the trustee on the estate and I have gotten nothing but a runaround. I went to the local Xfinity store with all my documents for the trust and death certificate and was told that it was out of their region so they could not help. So because I do not have his account number they won’t help. I’ve called 3 times and they have my information along with my email, they know he died but won’t help. Told me I need to go to Corvallis Oregon from my home in Virginia to go to the Xfinity store there to handle this, Worst customer service ever
- ZMZo MathNov 2, 20255.0Friendly customer service. A lot of great options for cellphone plans, internet plans, etc.
- FSFreddie n Becky SparksOct 13, 20255.0Very helpful and nice !!
- WMWanda MartiOct 10, 20254.0Spent too much of my time here but im hoping in the long run was worth it. New services, the person that helped us took her time to answer every question and double checking everything with our new accounts.
- SOSharyle OttOct 1, 20251.0We turned in equipment in a month ago when we closed our service We never received the refund we were told we would have You always have to call and ge on hold for more than an hour They struggle to verify information Very poor service
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What internet services does Xfinity Store by Comcast Branded Partner provide in Lynchburg?
Xfinity Store offers internet services including cable TV, home phone, home security, and mobile phone service in Lynchburg, VA.
Where is the Xfinity Store by Comcast Branded Partner located in Lynchburg?
The store is located at 4010 Wards Road, Suite C, Lynchburg, VA 24502, US.
What are the opening hours for the Xfinity Store by Comcast Branded Partner?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Is the Xfinity Store by Comcast Branded Partner currently open?
Yes, the store is currently open and not closed.
What health and safety measures are in place at the Xfinity Store in Lynchburg?
The store implements professional cleaning and social distancing. Fully vaccinated customers are not required to wear masks unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store in Lynchburg for support or inquiries?
You can reach them by phone at +1 800-934-6489.
Where can I find more information or make a reservation for services at the Xfinity Store in Lynchburg?
Visit their website at https://www.xfinity.com/local/va/lynchburg/4010-wards-road.html for more details and reservations.
What are some nearby dining options to the Xfinity Store in Lynchburg?
Nearby dining options include Wingstop, Panda Express, Chipotle Mexican Grill, McDonald's, Olive Garden, Vinny's Italian Grill and Pizzeria, Firehouse Subs, O'Charley's Restaurant & Bar, and Forty Twenty Five Hilt.
Which nearby mobile phone stores could customers visit near Xfinity Store for additional options?
Customers can visit T-Mobile and the Sprint Store, both located nearby, for mobile phone products and services.
What lodging options are available near the Xfinity Store in Lynchburg?
Nearby hotels include Hilton Garden Inn Lynchburg and Homewood Suites Lynchburg, VA, offering accommodation for visitors.