Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Henrico. Visit us today at 12241 W Broad St, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
909 reviews
5 stars
405
4 stars
170
3 stars
76
2 stars
52
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Experiences with customer service are highly variable, with some staff providing excellent assistance while others are reported as unhelpful or dismissive.
Staff Attitude
While some employees are praised for their friendliness and helpfulness, others are criticized for being rude or indifferent.
Efficiency
Customers appreciate quick service when available, but many report long wait times and inefficient processes.
Communication Issues
There are frequent complaints about poor communication regarding service issues, promotions, and account management.
Overall Experience
Overall, customer experiences vary widely, with some praising the in-store service while others express frustration with the company as a whole.
- EMErwin Moss5 days ago3.0The CSR was fantastic!! They needed a lot more cars during peak volume hrs. I was there for 75 minutes for something that was fixed in 3 minutes.
- OCObiadi ChristenDec 28, 20255.0I had an amazing experience here. Jeff attended to me and he took his time to explain things to me. Excellent service
- TDTracy DrewryDec 17, 20251.0I am a women. Had a large box in my hands with equipment to return. I was struggling to open the door. When I did, 2 male employees just standing there offered me no help. Just watched. No friendly welcome or smile. Person that helped me with my return, looked and acted bothered. I could not wait to get out of the negative environment!
- LTLinda TNov 10, 20255.0I was helped by Makeda who was awesome! She helped me make the changes to my plans so competently and understanding of what I wanted and why. I am actually looking forward to returning to this store and checking into their mobile cell plans and Apple Watch because I was so impressed by Makeda’s great customer service❤️
- VVVicheleNov 9, 20251.0We mad an appointment but they still we t in the order in which people came in. We asked upon signing in if they had product. They said yes. An hour later we were told they didn't have it.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Henrico offer?
Xfinity Store by Comcast in Henrico offers cable TV, internet, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located in Henrico?
It is located at 12241 W Broad St, Suite A, Henrico, VA 23233.
What are the store hours for Xfinity Store by Comcast in Henrico?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What COVID-19 safety measures are in place at Xfinity Store by Comcast?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a face mask unless required by mandates.
How can I contact Xfinity Store by Comcast in Henrico?
You can call their local phone at +1 703-789-8101 or the main phone number at +1 800-266-2278.
Where can I find more information or place an order with Xfinity Store by Comcast in Henrico?
You can visit their website at https://www.xfinity.com/local/va/henrico/12241-w-broad-st.html or order online at https://www.xfinity.com/locations/virginia/henrico.
What online resources does Xfinity provide for customers?
Xfinity has a Facebook page, YouTube channel, Twitter handle, Instagram account, and mobile apps available on both Android and iOS platforms.
Are there any nearby coffee shops near Xfinity Store by Comcast in Henrico?
Yes, Starbucks and Greengate offer coffee and snacks nearby, ideal for grabbing a beverage before or after your visit.
What fitness centers are near Xfinity Store by Comcast in Henrico?
Nearby gyms include Stretch Zone Short Pump, Rev36o, and CYCLEBAR where you can participate in various fitness and cycling classes.
Are there dining options close to Xfinity Store by Comcast in Henrico?
Yes, you can enjoy meals at nearby restaurants like Red Salt Chophouse and Sushi, The Daily Kitchen & Bar, West Coast Provisions, B.GOOD, Cocky Rooster, Mellow Mushroom Short Pump, and Wong's Tacos.