Xfinity Store by Comcast Branded Partner

3.9
104 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Gainesville. Visit us today at 7355 Atlas Walk Way, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast Branded Partner
7355 Atlas Walk Way, Gainesville, VA
20155, United States

Hours

Reviews

3.9
104 reviews
5 stars
70
4 stars
5
3 stars
2
2 stars
1
1 star
26
  • BF
    Barbara Fleisch
    5 days ago
    1.0
    If I could give 0 stars I would. I wasn't going to write a review at all but, I returned my router on 10/27/25 and when I walked in the two clerks made me feel like they could barely be bothered in helping me. They just continued their conversation as they scanned in my router to be returned. Which you know I don't care that much but whatever. I asked if I could get a receipt, and the clerk assured me that I'm okay and I don't need anything. That seemed the least of my worries. Anyway, he never cancelled my service, 4 phone calls, and several hours on the phone with Comcast/Xfinity later they are continuing to bill me and have no records of my equipment being scanned and returned. THEN weirdly enough someone used my credentials to purchase a moto g 2025 online with Verizon the very next day 10/28/2025 at 1143 UTC which is quite a coincidence. If there is a Kenneth Barbar Kpakima that works at your location I would highly recommend you reviewing your cameras while he's working and/or open an investigation. I doubt they would be stupid enough to use their real name to order a phone in someone else's account. Unfortunately, there's nothing I can do but continue to waste my time, even to write this whole thing. Basically, this whole interaction just spiraled into something I never thought would by returning a router. Again, I feel like there's some sort of scam going on with opening a new line for free, disconnecting the line, then selling the phone for cash. This is 100% fraudulent behavior, and I hope they get caught!
  • DT
    Dan Tilley
    Nov 11, 2025
    5.0
    Patrick was great and made my new phone experience very easy. Highly recommend
  • JM
    Jacqueline Marfo
    Nov 5, 2025
    4.0
    A great store with wonderful employees! My husband and switched from Verizon and the experience has been amazing so far! Yes, the store does have a long cue but if you come in before 3pm they get you settled fairly quickly.
  • KG
    kenzi grace
    Nov 4, 2025
    1.0
    Was sent a router THAT WILL NOT CONNECT. Have been told for the last week they’d send someone out but I can’t get ahold of a human and their automated systems are completely useless. You all are asking me repeatedly to pay a bill for something to DOES NOT WORK!! This company & location is a JOKE.
  • ND
    Natalie Dancak
    Oct 8, 2025
    1.0
    Comcast has terrible customer service do not use them for your cable and internet services. Get put on a call back list for approx 20 min and over 2 hrs later still no call back. My internet and therefore also TV has gone out Twice in less than a week and all I get is please make a service appoint. The last time no service from 745 pm Thursday until 8 am Saturday and service appointment was for noon and suddenly they have fixed my problem without coming to my house. But it took 36 hrs.

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner

What services does Xfinity Store by Comcast Branded Partner in Gainesville offer?

The Xfinity Store offers internet, cable TV, home phone service, home security systems, and mobile phone services in Gainesville, VA.

Where is the Xfinity Store by Comcast Branded Partner located in Gainesville?

It is located at 7355 Atlas Walk Way, Gainesville, VA 20155, USA.