Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Fredericksburg. Visit us today at 1460 Central Park Blvd, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
1460 Central Park Blvd, Fredericksburg, VA
22401, United States
Hours
Reviews
3.5
387 reviews
5 stars
193
4 stars
48
3 stars
22
2 stars
19
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some representatives like Orlando and Rebecca received high praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Service Issues
Many customers reported ongoing issues with service reliability, including internet outages and problems with billing and account management.
Store Experience
The physical store experience was generally positive, with customers appreciating the cleanliness and helpfulness of staff, although there were complaints about long wait times and staff being unresponsive.
Technical Support
Customers expressed frustration with the technical support provided, particularly through phone channels, citing difficulties in resolving issues and a lack of knowledgeable assistance.
- LWLori WilliamsJan 4, 20265.0I came in the building with phone trouble Meiann helped me She was great I was there with her around 90 minutes or so When I go back if I have to I will ask for her assistance
- PCPatrick ConwayDec 28, 20251.0I CAME IN AS MY BRAND NEW SAMSUNG GALAXY Z FLIP 7 WAS NOT WORKING, THW BLACK FEMALE SAID SINCE I HAVE INSURANCE I COULD CALL THEM AND HAVE A NEW WITHIN 24 HOURS SADLY SHE REFUSE TO GIVE ME THE NUMBER AND AND REFUSES TO GIVE ME HER NAME OR THE MANAGER NAME, I WENT AND CALLED THE INSURANCE COMPANY AMD GUESS WHAT IT WILL TAKE UO TO 35 DAYS TO GET A REPLACEMENT !!!!!
- BLBruce LoweDec 27, 20253.0Overall, I achieved what I set out to do. However, one representative took down my name but bypassed me to assist the couple who walked in 3-4 minutes after me. Thanks to Ms. E, who handled my issue within five minutes or less, making the first-time experience worthwhile.
- PDPaul DeNicolaDec 2, 20255.0Talked with Rebecca Champ and she was wonderful. Talked with 4 people before her and got nowhere. Rebecca was very patient with us and solved our problem that no one else could. Very good experience!!! Will keep her card on file
- IHishaq hashmiDec 2, 20255.0I visited the Xfinity store yesterday with a pretty complicated issue that ended up taking a few hours to sort out. Even though it was a long process, I really want to highlight the outstanding service I received from Orlando. He was incredibly patient, clearly knew exactly what he was doing, and walked me through everything step by step. On top of that, he was friendly, professional, and made the whole experience much less stressful. Thank you, Orlando, for your help—you truly made a frustrating situation so much better!
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Fredericksburg offer?
Xfinity Store by Comcast in Fredericksburg offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast located in Fredericksburg?
It is located at 1460 Central Park Blvd, Suite 104, Fredericksburg, VA 22401.
What are the store hours for the Xfinity Store by Comcast in Fredericksburg?
The store is open daily from 10:00 AM to 6:00 PM.
How does the Xfinity Store ensure customer safety during the pandemic?
They maintain professional cleaning and social distancing, and fully vaccinated customers do not need to wear face masks unless required by mandates.
Can I order Xfinity services online for the Fredericksburg area?
Yes, you can order services online at https://www.xfinity.com/locations/virginia/fredericksburg.
What are some nearby places to visit when I come to the Xfinity Store in Fredericksburg?
Nearby places include Jos. A. Bank for men's clothing, Tropical Smoothie Cafe for a light meal, and Hand and Stone Massage and Facial Spa for relaxation.
Is there a place nearby where I can enjoy desserts after visiting the Xfinity Store?
Yes, Crumbl - Fredericksburg and Crumbl Cookies are nearby dessert shops you can visit.
Are there nearby fitness or wellness options near the Xfinity Store?
Yes, Pure Barre offers gym and boot camp services, and LaVida Massage provides massage and wellness treatments nearby.
How can I reach the Xfinity Store by public transport or nearby landmarks?
The store is located in a shopping area close to well-known landmarks like Windsor at Manhattan and various retail stores, making it accessible for visitors using local transit routes serving central Fredericksburg.
Does the Xfinity Store by Comcast in Fredericksburg have an online presence for support and updates?
Yes, they have a Facebook page (https://www.facebook.com/1300522716735013), a YouTube channel (https://www.youtube.com/user/xfinity), and are active on Twitter and Instagram under the handle @Xfinity.