Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Alexandria. Visit us today at 4609 Duke Street, VA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.0
196 reviews
5 stars
85
4 stars
10
3 stars
6
2 stars
3
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unprofessional and unresponsive.
Long Wait Times
Many customers reported excessively long wait times for service, with some waiting over an hour for simple tasks.
Billing Issues
Numerous complaints about billing practices, including unexpected charges and difficulties in resolving billing disputes.
Store Management
Concerns about the management and training of staff, with reports of unprofessional behavior and lack of accountability.
- BQBrian QuinterosJan 1, 20265.0Jadon harry is super nice and he is an excellent xfinity worker he is one of the nicest person I have ever met In a place where we get service from a worker he is a amazing guy and his service was really good what a excellent xfinity worker
- VTVic TDec 29, 20251.0Be careful when speaking to Retail Sales Consultant Jadon Harry. He added a mobile line without my consent to an account I wanted to get rid of, just to receive commission. Thankfully with the help of DaNail Greenfield-Flowers and Brian Renderos, I was able to remove that mobile line and disconnect the service I didn’t want.
- OPOleksandra PavlyukDec 8, 20255.0Amazing sore with outstanding customer service! Manager of the store Mr. D spent 3 hours solving my "no service" isure all while managing his people at the same time. Friendly, polite and super dedicated to go above and beyond!!! Thanks Mr D (sorry, I didn't write down your name!). 10 stars to you and your team for sure!
- PWPoppa WilsonDec 4, 20251.0I visited this store today to simply pay my mobile since the website is still funky. I was unable to use the payment machine inside the store. So waited a total of 2 hrs to just pay my mobile bill. My name was mysteriously drop off the queue even as others were being helped who arrived after me. Associates served others while without noticing me sitting in the same place for an 1 and a half. The customer service at the store leaves alot to be desired. Beware... avoid at all cost.
- HKHury KalifaDec 2, 20255.0I recently had the pleasure of working with Amadu a Xfinity sales representative who provided absolutely phenomenal service. From the moment I walked in, he was welcoming, patient, and genuinely focused on helping me find the best option for my needs. He walked me through every step of getting my new phone, explained the plans clearly, and made sure I fully understood my choices without ever feeling rushed or pressured. His knowledge, professionalism, and friendly attitude made the entire experience smooth and stress-free. Thanks to his exceptional assistance, I left completely satisfied and confident in my purchase. This is by far one of the best customer service experiences I’ve had. Xfinity is lucky to have such a dedicated and talented representative. Highly recommended!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Alexandria provide?
Xfinity Store by Comcast offers a range of services including internet, cable TV, home phone service, home security systems, mobile phone services, and business internet solutions in Alexandria, VA.
Where is Xfinity Store by Comcast located in Alexandria?
The store is located at 4609 Duke Street, Suite 19B, Alexandria, VA 22304, USA.
What are the store hours for Xfinity Store by Comcast at 4609 Duke Street?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
How can I contact Xfinity Store by Comcast in Alexandria?
You can reach the store at the local phone number +1 703-789-8101 or the main phone number +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence or website for more information?
Yes, you can visit their website at https://www.xfinity.com/local/va/alexandria/4609-duke-street.html for more details and to find your nearest Xfinity store.
What are some nearby places I can visit near Xfinity Store by Comcast on Duke Street?
Nearby places include Pier 1 furniture store, LapFix Computer Repair Services, Vanguard Dental Solutions, and Samurai Hibachi Sushi & Bar, among others. These offer shopping, IT services, healthcare, and dining options to explore before or after your visit.
Are there other telecommunications or internet service providers near Xfinity Store by Comcast?
Yes, T-Mobile, another mobile phone store and telecommunications company, is located nearby, providing additional options for mobile and internet services.
How can nearby transit or landmarks help me find Xfinity Store by Comcast?
While no transit stops are specifically listed, landmarks such as the Shoppes at Foxchase shopping center and well-known stores like Pier 1 and LapFix can help you locate the Xfinity Store on Duke Street in Alexandria.
What social media platforms can I follow Xfinity on for updates?
You can follow Xfinity on Facebook at https://www.facebook.com/103443062429771 and on Instagram at the handle @xfinity for the latest news and updates.
Is Xfinity Store by Comcast in Alexandria currently open given COVID-19 status?
Yes, the store is currently open and includes SEM COVID Support to assist customers during the pandemic.