Xfinity Store by Comcast

3.2
808 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in West Jordan. Visit us today at 7138 S Plaza Center Drive, UT to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
7138 S Plaza Center Drive, West Jordan, UT
84084, United States

Hours

Reviews

3.2
808 reviews
5 stars
313
4 stars
95
3 stars
95
2 stars
62
1 star
243

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness and professionalism, many reported long wait times and poor service experiences, particularly when returning equipment or resolving issues.

Service Reliability

Numerous reviews highlighted frequent internet outages and slow service, leading to frustration among customers who rely on consistent connectivity.

Sales Practices

Several customers expressed dissatisfaction with perceived aggressive sales tactics and misinformation regarding service plans and pricing, leading to distrust in the company's practices.

Staff Performance

Feedback indicated a mixed experience with staff, with some employees receiving high praise for their assistance, while others were described as rude or unhelpful.

Overall Satisfaction

Overall, many customers expressed dissatisfaction with Xfinity's services, citing issues with billing, service reliability, and customer support, leading to a desire to switch providers.
  • SA
    Suzana Alaj
    Nov 13, 2025
    5.0
    Great experience, they are very kind and knowledgeable. I requested the assistance of a manager and Dan helped me do a deep dive on my account and he found me a great deal on my tv and internet. I won’t ever switch from Xfinity.
  • KG
    Kimberly Green
    Nov 11, 2025
    5.0
    You i have no beef with xfinity... My HOA SWITCHED ME. XFINITY IS ABSOLUTELY BRILLIANT AND A SUPER GREAT COMPANY. THEY ARE PEOPLE FRIENDLY 😀😁
  • JD
    John Davis
    Nov 8, 2025
    1.0
    It's exhausting trying to contact customer service on the phone robots then when you get a live individual still there incompetent its more hassle than benefit one more incident im out
  • AM
    Angel Tirado M
    Nov 6, 2025
    5.0
    Thank you, Pedro, for your incredible attention and service! My family and I, left the store very happy, with everything we wanted in our hands and proud to be part of Xfinity. We truly appreciate all your help. thank you for everything!
  • YS
    Yader Zelaya Sr
    Nov 4, 2025
    5.0
    I had an amazing experience with this store, especially thanks to the store manager, Nancy Toutai. She truly went above and beyond to help resolve the internet issues at my mother’s house. Nancy took the time to listen carefully, troubleshoot the problem step-by-step, and didn’t stop until everything was fully up and running again. Her professionalism, patience, and genuine care made all the difference. It’s rare these days to find someone who takes such pride in their work and treats customers like family. I’m extremely grateful for her dedication and kindness — she turned what could have been a frustrating situation into a positive and stress-free experience. Thank you, Nancy, and the entire team for your outstanding customer service! I’ll definitely be recommending this store to friends and family.

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in West Jordan offer?

Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in West Jordan, UT.

Where is Xfinity Store by Comcast located in West Jordan?

It is located at 7138 S Plaza Center Drive, Suite #110, West Jordan, UT 84084, USA.