Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Salt Lake City. Visit us today at 616 East 400 South, UT to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
533 reviews
5 stars
253
4 stars
61
3 stars
27
2 stars
17
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for rudeness and lack of knowledge.
Billing Issues
Numerous complaints about confusing billing practices, unexpected charges, and difficulty in resolving billing disputes.
In-Store Experience
In-store visits received mixed reviews; some customers appreciated the quick service, while others reported long wait times and unhelpful staff.
Product Reliability
Customers expressed frustration with internet reliability and service outages, impacting their overall satisfaction.
Employee Attitude
Feedback highlighted a lack of professionalism among some employees, with reports of rude behavior and dismissive attitudes towards customer inquiries.
- PMPapa' Rob MenascoNov 9, 20251.0Don't know why I can't just call and get the existing router put in the apartment by Infinity won't work. I'll talk to the apartment people. I really wanted to try the T-mobile 5g wireless router but it's out of range. I'd rather sandpaper a wildcats toenails than set foot in a cable store. And the company store is all the way across town. Give me a break. One week ago I signed up for Xfinity. still no Internet Oh dear god I am responding to their response below: I don't have the time to waste on Xfinity. We signed up for the lowest price advertised and Xfinity is hell bent on up selling us to a higher plan. And have you tried talking to AI. When I was in DC I wound up with my own private support person in the executive office of Xfinity in Philly. I recommend it.
- JDJohn DavisNov 8, 20251.0Highly recommend avoiding xfinity it's not worth the headache
- LSLeonardo soaresOct 29, 20255.0I had a bad experience with Xfinity recently when purchasing a cellphone online through their portal. Unfortunately, the deal I was sold was not compatible with my current plan. After multiple calls and several cases opened with no solution, I decided to visit this store—and I’m glad I did. I met Kaden Uigaese, who was incredibly kind, professional, and reliable. He clearly explained the issue, walked me through my options, and genuinely cared about helping me find a resolution. His positive attitude and knowledge made all the difference. My takeaway: Always go in person to the store. Do not rely on online deals through Xfinity’s website.
- WAWoud AOct 25, 20255.0David helped me add another line that 3 Reps over the phone screwed up! It took over an hour and a half going back n forth with the 3rd Rep over the phone and David trying to explain what needed to be done. Unfortunately Xfinity lacks proper features for local stores to help customers. I'd give 1 star for that! But 5 for David being calm and patient when I was clearly getting upset! 🙄
- EBEzra BridgerOct 10, 20251.0is it normal to use worker to use personal number.. seems like worker was trying to keep my personal number off his phone. weird
Frequently Asked Questions About Xfinity Store by Comcast
What are the main services offered by Xfinity Store by Comcast in Salt Lake City?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, mobile phone services, and business internet solutions in Salt Lake City.
Where is the Xfinity Store by Comcast located in Salt Lake City?
The Xfinity Store by Comcast is located at 616 East 400 South, Salt Lake City, UT 84102, USA.
What are the store hours for Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. The store is closed on November 27, 2025.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear a face mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Salt Lake City?
You can contact the store by calling the local phone number +1 801-401-2815 or the main phone line at +1 800-934-6489.
Where can I find more information about Xfinity services in Salt Lake City online?
Visit the store's official landing page at https://www.xfinity.com/local/ut/salt-lake-city/616-east-400-south.html for detailed information and online services.
Which nearby public transportation can help me get to the Xfinity Store by Comcast?
TRAX Trolley Square is a nearby travel option that can help you reach the Xfinity Store conveniently in Salt Lake City.
Are there places to eat near the Xfinity Store by Comcast?
Yes, there are several nearby restaurants including Cajun Boil Seafood, Paradise Bakery & Café, Chili's Grill & Bar, Jimmy John's, Wendy's, Taco Bell, NASCAR Refuel Tenders & Burgers, IHOP, and Starbucks.
Where can I shop for groceries or household items near the Xfinity Store?
Trader Joe's is a nearby health food and grocery store, and Ace Hardware as well as City Ace Hardware-4th South are nearby options for hardware and building supplies.
What mobile phone stores are located near Xfinity Store by Comcast?
Nearby mobile phone stores include AT&T Store and Sprint Store, which can provide additional mobile phone services and products.