Xfinity Store by Comcast Branded Partner

Reviews

• JH

  Jade Hearn-Bloodworth

  1 day ago
  5.0
  I normally dread anything that involves tech — especially walking into an Xfinity store. It’s usually something I put off as long as humanly possible. That said, my experience at the Xfinity store in Tomball completely changed my mindset. From the moment we walked in, the entire staff was friendly, patient, and genuinely helpful. A special shoutout to Michael, the assistant manager, who went above and beyond. He walked us through everything step by step, answered every question without rushing us, and made what is usually a stressful process incredibly smooth. Setting up cell phone service was actually easy (a sentence I never thought I’d say). This was truly one of the best experiences I’ve ever had with a cell phone provider. Professional, efficient, and surprisingly pleasant. If you’re like me and usually hate dealing with tech — this is the place to go. Well done, Tomball Xfinity team 👏
• VJ

  Victor Porras Jr

  3 days ago
  5.0
  Everyone is helpful and very tentative to you making sure you walk with the right plan without breaking your wallet. Michael at the Tomball store has been very helpful for sure
• AB

  Abbie Berger

  Dec 2, 2025
  5.0
  I came into the Xfinity store to transfer my number from Verizon, and truly everything that could go wrong did. Verizon had a port lock on my number but kept insisting the issue was on Xfinity’s end. At one point they left us on hold for 45 minutes and never returned to the line. I had already spent a week trying to sort this out, talking to at least a dozen different people, and no one could give me a straight answer—except Amira. From the moment she stepped in to help, she was patient, knowledgeable, and determined to actually solve the problem instead of passing me off to someone else. She helped us navigate Verizon’s customer service right there in the store and was the only person who truly understood what was going on and how to fix it. On top of all of this, my phone was being replaced after a hacking incident where I lost a significant amount of money. The stress from that, combined with the nightmare of trying to port my number, was overwhelming—but Amira made the entire experience so much better. She didn’t brush me off, she didn’t rush me, and she never once made me feel like a burden. She simply helped. If I could give her more than five stars, I would. Xfinity is incredibly lucky to have someone like Amira on their team.
• CK

  Catherine Keeton

  Dec 2, 2025
  5.0
  Michael at the Tomball store helped restore my phone. I could not access emails an text messages. He figured out the problem and successfully fixed it. Great job Michael. Thank you.
• DA

  Dave A

  Nov 15, 2025
  5.0
  Walked in with my nonfunctional TV box and they swapped it for a new one. Took less than 5 minutes.

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