Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Sugar Land. Visit us today at 13540 University Blvd, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
418 reviews
5 stars
185
4 stars
27
3 stars
20
2 stars
18
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of attention.
Staff Attitude
Several reviews highlighted poor attitudes from staff members, with some customers feeling dismissed or treated disrespectfully.
Service Efficiency
Customers experienced long wait times and inefficiencies in service, with some reporting that their issues were not resolved during their visits.
Store Experience
The store environment received mixed reviews; some customers appreciated the cleanliness and organization, while others noted a lack of proper greeting and assistance.
Billing Issues
Numerous complaints were made regarding billing discrepancies and difficulties in resolving these issues, leading to frustration among customers.
- CLChristie Lee4 days ago1.0People work there are very rude, un-trained, un-professional, un-pleasant
- ARAnthony RobinsonNov 8, 20255.0I have to give a shout out to Jorge Rincon who helped my elderly mother with her mobile phone, and Demyan Lazano as well. They were both super helpful, and Jorge was ultimately able to solve all of our issues.
- LMLisa McKinleyNov 6, 20251.0You stay on hold without ever speaking with someone!
- BVBogosh VOct 22, 20255.0⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service from Micaela at this location! I had an issue with my mobile service that required a lot of time and patience to resolve, and Micaela went above and beyond to help me. She worked with me for over two hours to make sure everything was fully taken care of. Even though the store closed at 7:00 PM, she stayed with me until 7:30 PM to finish the process without rushing or making me feel like an inconvenience. Her professionalism, patience, and dedication truly stood out. It’s rare to find someone so committed to customer satisfaction. Thank you, Micaela, for your incredible support!
- JMJust MonaOct 18, 20252.0I was welcomed in but I was not made aware that signing in was required. But for another waiting customer, who told me I needed to do so, I would not have known. I could have been sitting there way longer. When I went to the front desk to inquire the employee waved me off, saying "I got you. I got you." I fet like an after thought.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Sugar Land offer?
They provide internet, cable TV, home phone services, home security systems, and mobile phone services in the Sugar Land area.
Where is the Xfinity Store by Comcast located in Sugar Land?
The store is located at 13540 University Blvd, Sugar Land, TX 77479, USA.
What are the operating hours of the Xfinity Store by Comcast in Sugar Land?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM. It is closed on November 27, 2025 for a holiday.
Are there any COVID-19 safety measures at the Sugar Land Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear face masks unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Sugar Land?
You can contact the store by calling +1-800-934-6489.
Does the Xfinity Store by Comcast offer any online resources or apps?
Yes, they have an official website, and apps available for iOS and Android devices to manage services and accounts.
Which competitors does Xfinity consider in Sugar Land for internet and mobile services?
Competitors include AT&T, Verizon, RCN, and T-Mobile.
What nearby restaurants can I visit before or after my visit to Xfinity Store by Comcast?
Nearby options include Papa Johns Pizza, Pearl Dynasty (Asian fusion), Black Bear Diner (American), Kura Sushi USA, and Cinnaholic for desserts.
Are there any nearby facilities where I can get a coffee or smoothie near Xfinity Store in Sugar Land?
Yes, you can visit Haraz Coffee House, Tropical Smoothie Cafe, Smoothie King, or 85C Bakery Cafe located nearby for coffee and smoothies.
Is there a local gym or fitness center near the Xfinity Store in Sugar Land?
Yes, SPENGA Sugar Land, which offers gym, yoga, and cycling classes, is located nearby and can be convenient for a workout before or after your visit.