Xfinity Store by Comcast

3.1
418 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Sugar Land. Visit us today at 13540 University Blvd, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
13540 University Blvd, Sugar Land, TX
77479, United States

Hours

Reviews

3.1
418 reviews
5 stars
185
4 stars
27
3 stars
20
2 stars
18
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of attention.

Staff Attitude

Several reviews highlighted poor attitudes from staff members, with some customers feeling dismissed or treated disrespectfully.

Service Efficiency

Customers experienced long wait times and inefficiencies in service, with some reporting that their issues were not resolved during their visits.

Store Experience

The store environment received mixed reviews; some customers appreciated the cleanliness and organization, while others noted a lack of proper greeting and assistance.

Billing Issues

Numerous complaints were made regarding billing discrepancies and difficulties in resolving these issues, leading to frustration among customers.
  • CL
    Christie Lee
    4 days ago
    1.0
    People work there are very rude, un-trained, un-professional, un-pleasant
  • AR
    Anthony Robinson
    Nov 8, 2025
    5.0
    I have to give a shout out to Jorge Rincon who helped my elderly mother with her mobile phone, and Demyan Lazano as well. They were both super helpful, and Jorge was ultimately able to solve all of our issues.
  • LM
    Lisa McKinley
    Nov 6, 2025
    1.0
    You stay on hold without ever speaking with someone!
  • BV
    Bogosh V
    Oct 22, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service from Micaela at this location! I had an issue with my mobile service that required a lot of time and patience to resolve, and Micaela went above and beyond to help me. She worked with me for over two hours to make sure everything was fully taken care of. Even though the store closed at 7:00 PM, she stayed with me until 7:30 PM to finish the process without rushing or making me feel like an inconvenience. Her professionalism, patience, and dedication truly stood out. It’s rare to find someone so committed to customer satisfaction. Thank you, Micaela, for your incredible support!
  • JM
    Just Mona
    Oct 18, 2025
    2.0
    I was welcomed in but I was not made aware that signing in was required. But for another waiting customer, who told me I needed to do so, I would not have known. I could have been sitting there way longer. When I went to the front desk to inquire the employee waved me off, saying "I got you. I got you." I fet like an after thought.

Frequently Asked Questions About Xfinity Store by Comcast

What services does the Xfinity Store by Comcast in Sugar Land offer?

They provide internet, cable TV, home phone services, home security systems, and mobile phone services in the Sugar Land area.

Where is the Xfinity Store by Comcast located in Sugar Land?

The store is located at 13540 University Blvd, Sugar Land, TX 77479, USA.