Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Richmond. Visit us today at 10223 Grand Pkwy, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
10223 Grand Pkwy, Richmond, TX
77407, United States
Hours
Reviews
4.0
158 reviews
5 stars
113
4 stars
4
3 stars
5
2 stars
3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Muhammad and Allanah received praise for their helpfulness, others were criticized for being rude and unprofessional.
Staff Competence
Several reviews highlighted issues with staff competence and training, with customers experiencing long wait times and unresolved issues.
Billing Issues
Customers frequently reported problems with billing transparency and unexpected charges, leading to dissatisfaction with the service.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific employees who provided excellent service and resolved issues efficiently.
- JMJulia Maldonado2 days ago1.0The guy in the back sitting down could try and help the staff who are obviously having issues with customer request; while there are at least 5 other customers waiting. Instead, he sits and talks on the phone…. While customers just wait…. No regard for customer service. We walked out. Do better.
- KKKarla5 days ago5.0Great customer service helped me and went above and beyond!!
- RMRamaKrishna MovvaJan 5, 20265.0Dee and Muhammad were really helpful and nice. I went in to return equipment and left satisfied with my billing after they took a look. Ask for them if you want good customer service.
- DMDennis MathewDec 26, 20251.0As a Comcast business customer, I recently attempted to upgrade my phone. After spending over 30 minutes with a representative comparing the features of the iPhone 17 and 16, we decided on the 17. However, after waiting another 30 minutes for the representative to retrieve the phone, he returned to inform me that they did not have it in stock. It is disappointing that their business operations do not include the ability to check stock availability in their software. This is not the first time this has happened, it is actually the second occurrence.
- AKAbdul KhanDec 24, 20251.0They charged me for a whole month when I made the change on the last day of that month. I went in to resolve the issue and thought it would be very simple. Nope!!! When I tried to explain it to the associate, he didn’t understand. At that point the manager jumped in telling me I was being rude to the associate. I explained the issue to the manager and he went to the back corner and got on the phone with customer service realizing it was their fault. He was speaking with them in a very low voice so I would be able to hear him. I went and sat right next to him so I could get an update. He lowered his voice even more so I would understand what they were talking about. After about an hour, they couldn’t resolve my issue so I left. This whole time my 4-year old was with me. I really don’t like this company and wish I could sue my county because they allowed for this monopoly.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Richmond, TX offer?
They offer cable TV, internet, home phone, and home security services, including internet packages and mobile phone services.
Where is the Xfinity Store by Comcast Branded Partner located in Richmond, TX?
The store is located at 10223 Grand Pkwy, Suite 103, Richmond, TX 77407.
What are the store hours for the Xfinity Store by Comcast Branded Partner in Richmond?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
How can I contact the Xfinity Store by Comcast Branded Partner in Richmond?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/tx/richmond/10223-grand-pkwy.html.
Can I reserve services or appointments online at this Xfinity store?
Yes, reservations can be made online via their reservation URL on their website.
What are some nearby places I can visit around the Xfinity Store in Richmond?
Nearby places include GNC Live Well for supplements, Code Ninjas Richmond for computer coaching, and GameStop for video games.
Are there dining options close to the Xfinity Store in Richmond?
Yes, nearby dining options include Raising Cane's (fast food chicken), Chili's Grill & Bar (American restaurant and bar), and Taco Cabana (Mexican fast food).
What nearby retail stores can I visit when I'm at the Xfinity Store in Richmond?
Nearby retail stores include Target Richmond Grand Pkwy SW, Old Navy Outlet for clothing, and Hobby Lobby for arts and crafts.
Does the Xfinity Store have competitors in Richmond and who are they?
Competitors include AT&T, Verizon, and RCN, who also provide internet and cable services in the area.
Where can I find more about Xfinity internet and services in Richmond?
You can visit their official landing page at https://www.xfinity.com/local/tx/richmond/10223-grand-pkwy.html or their Facebook page at https://www.facebook.com/227624903765179.