Xfinity Store by Comcast Branded Partner

Reviews

• IM

  Inocencio Montes

  Dec 16, 2025
  1.0
  The worst experience I've ever had in any kind of business; it's a shame that the manager, Alejandro, only focused on making the young man serving us feel bad; and to top it all off, he told me, "I'm doing you a favor, this is a point of sale." Well, maybe he should stick to being a salesman and leave the manager's job to someone who actually knows how to treat people and put a company like Xfinity in its rightful place., Looking at the reviews; it seems they forget that they are an Xfinity store and treat all customers equally whether or not they are buying a new phone.
• MJ

  Mercedes Jimenez

  Dec 5, 2025
  1.0
  I’m extremely disappointed with Xfinity and the way they treated my elderly mother. She contacted them simply to get home internet, and instead of being honest and helpful, they lied to her and opened an additional line she never asked for. Taking advantage of an older customer who trusts what she’s being told is unacceptable. We’ve spent hours trying to fix their mistake, and every representative gives a different story. No one takes responsibility, and the lack of transparency is unbelievable. Xfinity should be ashamed for misleading vulnerable customers and making something as simple as setting up internet such a stressful experience. If you have elderly family members, be very careful—Xfinity does not look out for their customers, and they definitely don’t value honesty or accountability.
• MG

  Melany Garcia

  Nov 25, 2025
  1.0
  If I could give zero stars I would … sales representative charged me 100 dollars for technician to come to my house the day I went to store and purchased the wifi . All because I asked if I needed anything else to set up the wifi myself , she said then we should send a technician. She never told me that I had to pay 100 dollars … I set up the WiFi myself and technician never stepped foot in my house . They’re still trying to charge me 100 dollars just because they set an appointment . I was never told there would be a charge . MANAGER said nothing could be done and sided with employee who disrespected me and told me I was in a rush to go see my girlfriend that day and I was rushing out the door . MANAGEMENT was aware of this conversation , and didn’t even think to apologize for her employees mistakes and still wants to charge the 100 dollars .
• YY

  Yasmine

  Nov 17, 2025
  5.0
  This location has been great about service. There was miscommunication that was handled amazingly. The staff is always welcoming and informative with whatever is needed. Even when it has been busy the wait usually isn't too long. Naydelin was super sweet and patient while assisting.
• TF

  Temmy Farri

  Oct 7, 2025
  1.0
  Alejandro what a whole mess

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