Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houston. Visit us today at 9930 Katy Freeway, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
9930 Katy Freeway, Houston, TX
77055, United States
Hours
Reviews
3.8
413 reviews
5 stars
278
4 stars
13
3 stars5
2 stars4
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness and unhelpfulness from staff, particularly from management.
Positive Staff Experiences
Some employees, like Ilyssa, Yvette, and Azeb, received praise for their helpfulness and professionalism, providing excellent customer service.
Long Wait Times
Customers frequently reported long wait times and disorganization in the store, leading to frustration during their visits.
Misleading Information
Several reviews mentioned receiving incorrect or misleading information regarding services and promotions, contributing to customer dissatisfaction.
Store Environment
The overall atmosphere of the store was described as unwelcoming, with some customers feeling ignored or treated poorly by staff.
- ZAZelemkhan Zel Abdukerimov4 days ago1.0Tried to get some help with my issue, and the lady Azip, who works there in that location was very rude. At the end she told me that I am asking too many questions and told me if I don’t like something, I can leave. Management, please talk to your staff and explain that they need to provide better service or at least be polite with the customers
- CLCambrey LindsayNov 10, 20251.0Lack of customer service—just automated loops that lead no where and waste your time.
- TTTLVNov 9, 20255.0Yvette is amazing!!!! She knew exactly what to do and deserves to get a raise!!! That is how great she is!! Thanks again Yvette!!!!!
- ARAli RushNov 8, 20251.0Why have they not fired the manager who only says no to everything. Is this why they got a store to say no. He’s slow, not motivated to look in to solving any issue. After waiting for 30min standing in void all he did was refuse to every question. If phone service is unable to resolve my issue in 24hrs I will away the account 3 lines, internet, streaming service to some place who knows how to deal with customers
- DMDerwin MonteroNov 3, 20251.0Inexistent customer service. Employees act like they’re working for free — absolutely no care for the customers. The manager, Juan, is completely unable to help with anything. They tell you one thing just to get you to swap lines, and then overcharge you afterward. Totally unprofessional and dishonest experience.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does the Xfinity Store by Comcast Branded Partner in Houston offer?
This Xfinity Store offers internet, cable TV, home phone service, home security systems, and mobile phone services to customers in Houston.
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
The store is located at 9930 Katy Freeway, Suite 100, Houston, TX 77055.
What are the operating hours of the Xfinity Store in Houston?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does the Xfinity Store by Comcast in Houston have any COVID-19 health and safety measures?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear a mask unless required by local mandates.
How can I make an appointment or reservation at the Xfinity Store in Houston?
You can book an appointment through their reservation page at https://www.xfinity.com/local/tx/houston/9930-katy-freeway.html.
How can I contact the Xfinity Store by Comcast Branded Partner in Houston?
You can call the store at +1 800-934-6489 for inquiries.
What brands and labels are associated with the Xfinity Store in Houston?
The store is branded as Xfinity Store by Comcast Branded Partner and labeled with SEM COVID SUPPORT and Comcast Business Mobile.
What are some nearby places I can visit before or after going to the Xfinity Store by Comcast in Houston?
Nearby places include Jersey Mike's Subs for sandwiches, Cafe Chopstix for Chinese cuisine, and Sport Clips Haircuts for grooming services, providing convenient options for dining and personal care around your visit.
Are there fitness centers near the Xfinity Store by Comcast in Houston?
Yes, nearby fitness centers include Nifty After Fifty and StretchLab, great options to visit before or after your store appointment.
If I need urgent medical care near the Xfinity Store location, where can I go?
EnTrust Immediate Care and enTrust Urgent Care Center Katy Freeway are close by for emergency or urgent medical needs near the store.