Xfinity Store by Comcast Branded Partner

Reviews

• YJ

  Yasir James

  Dec 23, 2025
  5.0
  Mil gracias a Esteban por su ayuda estuve con problemas dos días no me resolvían mi problema con mi nueva dirección ,el me ayudó y pude resolver todo,muy amable y profesional 👍🏽
• AD

  Alexis Davis

  Dec 21, 2025
  1.0
  The store was nice, and Ashley was incredibly helpful and caring despite there not being an immediate solution. She truly tried to assist and even escalated my concern as requested. Unfortunately, the manager, Juan, was very unhelpful, dismissive, and nonchalant, and seemed uninterested in resolving the issue.
• KF

  Kevin Flores

  Dec 17, 2025
  5.0
  My experience was incredible from beginning to end. The representative Yvette was very attentive and helpful. She went above and beyond to get everything set up for me. Would definitely recommend.
• AC

  Abigail Coreas

  Dec 9, 2025
  1.0
  I want to leave a formal complaint regarding the in-store Xfinity location. The supposed manager, Juan, along with an employee named Yaharri, behaved completely unprofessionally. I’ve already contacted Xfinity customer service and reported the incident. The representative confirmed that a complaint has been submitted and escalated. This situation is absolutely unacceptable. Their behavior is a poor reflection on Xfinity as a whole, and I expect this to be addressed promptly.
• NN

  Nav

  Dec 1, 2025
  1.0
  ⭐ EXTREME STRENGTH PUBLIC VERSION — DEMANDING TERMINATION What happened to me and my mother at the Xfinity Store at 9930 Katy Freeway in Houston on November 11 between 2:00 and 2:40 PM was not just unacceptable — it was outrageous, dangerous, and grounds for immediate termination of the manager involved. I went to the store to resolve a blatant bait-and-switch, where Xfinity attempted to charge me nearly TEN TIMES what I was promised in my written 10-month agreement. Instead of helping, the manager exploded into a level of hostility I have never witnessed in any business. He screamed at me, called me a liar, refused to look at my documented bills, and tried to silence me by yelling at me to “sit on the bench and be quiet.” Then things escalated into something far more disturbing. My 82-year-old mother, a stage-four melanoma survivor, was verbally attacked, humiliated, and treated with shocking cruelty. And the moment that crossed every line imaginable: the manager physically shoved my elderly mother toward a bench, causing her to lose her balance. This was physical aggression against a vulnerable senior citizen, and it happened in front of multiple customers who stood frozen in disbelief. This was not a misunderstanding. This was violent, abusive, and completely out of control behavior from someone in a position of authority. The manager only calmed down the second he realized I had begun recording him — which tells you everything about his awareness of how unacceptable his actions were. Xfinity cannot allow someone like this to represent their brand. We were lied to, verbally abused, physically intimidated, and my elderly mother was pushed by an employee whose job is supposed to be customer service. This was not just terrible service — it was dangerous misconduct, and this manager should be removed immediately. No family should ever experience what we went through, and I will be pursuing every formal avenue available to make sure this is addressed at the highest He toned it down as soon as I pulled out my phone We do plan to file for damages if these 2 employees are not terminated

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