Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houston. Visit us today at 15375 Wallisville Road, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
15375 Wallisville Road, Houston, TX
77049, United States
Hours
Reviews
3.6
171 reviews
5 stars
105
4 stars
5
3 stars0
2 stars
5
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their professionalism and assistance.
Long Wait Times
Numerous reviews mention long wait times in-store, with insufficient staff to handle customer volume, leading to frustration among customers.
Communication Issues
Customers frequently expressed frustration with the difficulty of reaching live representatives, both in-store and via phone, often resulting in unresolved issues.
Mixed Experiences
While some customers had positive experiences with knowledgeable staff, others reported chaotic and disorganized service, highlighting a lack of consistency across different visits.
Billing Problems
Several reviews noted issues with billing, including unauthorized charges and difficulties in resolving these problems, contributing to overall dissatisfaction.
- KMkindai music202 days ago1.0can't believe I signed up for an Xfinity plan today. I'm a new customer, and they told me to go to the store to pick up the Modern . When I arrived, they put it in a bag, and when I got home and opened it, it was one of the older models, used, and scratched. I had to report it to customer service by phone, and they're sending me a new one. Don't go to this store, and if you do, check if it's a Modern new or an older, used one.
- KAki aNov 15, 20255.0Fyneshyt with the slitback mustache goatee had his brown light sweater with his boots helped me so well
- RGRachelle GuilloryNov 10, 20255.0Very patient and helpful
- YYYesiOct 24, 20251.0Pésimo servicio llamas y un técnico te dice una cosa vas a la tienda y es otra cosa, te mienten en la tienda y ponen en juego muchas cosas no piensan en el cliente , la verdad es la peor compañía de telefónia con la que he estado
- ARA. R.Oct 3, 20251.0These folks consistently give out false information. It has caused me so many.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does the Xfinity Store by Comcast Branded Partner in Houston offer?
They offer internet services, cable TV, home phone service, home security systems, mobile phone services, and IT services in Houston.
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
The store is located at 15375 Wallisville Road, Suite B, Houston, TX 77049, USA.
What are the operating hours for the Xfinity Store in Houston?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Are there any COVID-19 safety measures in place at the Xfinity Store in Houston?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear face masks unless required by local mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Houston?
You can call them at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/tx/houston/15375-wallisville-road.html.
What nearby dining options are available near the Xfinity Store on Wallisville Road?
Nearby dining options include Wendy's, Pizza Hut, Quiznos, KFC, and Menchie's frozen yoghurt shop, offering a variety of fast food and casual choices before or after your visit.
Are there other telecom stores near the Xfinity Store in Houston?
Yes, nearby telecom-related stores include the AT&T Store and uBreakiFix, which offers mobile phone repair services.
Can I find banking services near the Xfinity Store on Wallisville Road?
Yes, Regions Bank, Washington Mutual Bank, and Western Union are close by, providing convenient financial services for customers.
Does the Xfinity Store in Houston offer mobile phone services?
Yes, they provide mobile phone services including Xfinity Mobile and Comcast Business Mobile.
How can I download the Xfinity mobile app for managing services?
You can download the Xfinity app from the Google Play Store for Android devices or the Apple App Store for iOS devices.