Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houston. Visit us today at 11803 Wilcrest Drive, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
11803 Wilcrest Drive, Houston, TX
77031, United States
Hours
Reviews
3.0
193 reviews
5 stars
78
4 stars
18
3 stars
7
2 stars
7
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times, unhelpful staff, and rude interactions.
Billing Issues
Several customers reported unauthorized charges and confusion regarding billing, including unexpected increases and added lines without consent.
Staff Knowledge
Many customers expressed frustration with staff lacking knowledge about services and procedures, leading to unresolved issues and misinformation.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Store Environment
Customers noted long wait times and overcrowding in the store, contributing to a frustrating experience overall.
- LDLake Olympia DentalNov 7, 20255.0Service for our office has been great. Installation quick and easy and signal has been going strong with minimal problems.
- SSSyedOct 28, 20251.0The worst customer service I went to store to inquire about my high bill employee Joshua Jeffries told me I will apply discount on your account he created new account change the phone number add 2 more line in my account with out telling me which i came to know yesterday when I received the email with very high bill they are doing fraud with all the customers manager Ashley involved in all scam will take legal action against them I am having all in writing from employee Joshua.I went to store again to solve the issu they make me to wait 2hours nobody help me out when I ask for Manager employee Emerson said she is in rest room and another employee said she went out all off them lying she was sitting in back office. Issue not yet solve.
- GGGulbahorOct 7, 20251.0The poorest service, the guy didn't solve my issue, instead he upgraded my service without my knowledge. The waiting time is other story. Don't go there if you value your time.
- MMMaisieSep 20, 20251.0Paid for internet, have not received internet. Theft.
- HAHeydi AlemanAug 21, 20255.0Fue muy buena me atendió muy amable todo el tiempo y me dieron esperas de cambiar mi vida
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
The Xfinity Store is located at 11803 Wilcrest Drive, Suite A, Houston, TX 77031, USA.
What are the opening hours of the Xfinity Store by Comcast Branded Partner?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays.
What internet services does Xfinity offer in Houston?
Xfinity provides internet services including cable TV, home phone, home security systems, and mobile phone services in Houston and nearby areas.
How can I contact the Xfinity Store by Comcast Branded Partner?
You can call the store locally at +1 832-831-0662 or the main phone number at +1 800-934-6489 for assistance.
Does the Xfinity Store by Comcast Branded Partner have an online presence?
Yes, you can visit their local store webpage at https://www.xfinity.com/local/tx/houston/11803-wilcrest-drive.html, their Facebook page at https://www.facebook.com/108401611957973, and their YouTube channel at https://www.youtube.com/user/xfinity.
Which areas does the Xfinity Store by Comcast Branded Partner serve?
The store serves the Houston city area and the Fort Bend sublocality in Texas.
What are some nearby restaurants and cafes around the Xfinity Store?
Nearby eateries include The Seafood Spot, Cakeland Cafe, Cicis Pizza, Red Berries Bakeshop, Frenchy's Chicken, Subway, Popeyes® Louisiana Kitchen, and Starbucks.
Are there any nearby gas stations close to the Xfinity Store?
Yes, nearby gas stations include Valero, Shell Express, Express Fuel #7, Honey Farms, Timewise Food Stores, and Exxon & Mobil Stations.
Where can I find nearby ATM services near the Xfinity Store?
You can find ATM services at ATM Coiners Bitcoin ATM and Bank of America ATM close to the Xfinity Store.
What other local services and shops are near the Xfinity Store by Comcast Branded Partner?
Nearby services and shops include Tile Cleaning in Houston, H&R Block for financial services, America’s Best Contacts & Eyeglasses, Suxiebarbershopandbeautysalon, Blue Rhino Propane Exchange, Southwest Houston event photography, Western Union money transfer, Movie Exchange music and DVD store, Office Depot, and SKECHERS Warehouse Outlet.