Xfinity Store by Comcast Branded Partner

3.0
193 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houston. Visit us today at 11803 Wilcrest Drive, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast Branded Partner
11803 Wilcrest Drive, Houston, TX
77031, United States

Hours

Reviews

3.0
193 reviews
5 stars
78
4 stars
18
3 stars
7
2 stars
7
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers experiencing long wait times, unhelpful staff, and rude interactions.

Billing Issues

Several customers reported unauthorized charges and confusion regarding billing, including unexpected increases and added lines without consent.

Staff Knowledge

Many customers expressed frustration with staff lacking knowledge about services and procedures, leading to unresolved issues and misinformation.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.

Store Environment

Customers noted long wait times and overcrowding in the store, contributing to a frustrating experience overall.
  • LD
    Lake Olympia Dental
    Nov 7, 2025
    5.0
    Service for our office has been great. Installation quick and easy and signal has been going strong with minimal problems.
  • SS
    Syed
    Oct 28, 2025
    1.0
    The worst customer service I went to store to inquire about my high bill employee Joshua Jeffries told me I will apply discount on your account he created new account change the phone number add 2 more line in my account with out telling me which i came to know yesterday when I received the email with very high bill they are doing fraud with all the customers manager Ashley involved in all scam will take legal action against them I am having all in writing from employee Joshua.I went to store again to solve the issu they make me to wait 2hours nobody help me out when I ask for Manager employee Emerson said she is in rest room and another employee said she went out all off them lying she was sitting in back office. Issue not yet solve.
  • GG
    Gulbahor
    Oct 7, 2025
    1.0
    The poorest service, the guy didn't solve my issue, instead he upgraded my service without my knowledge. The waiting time is other story. Don't go there if you value your time.
  • MM
    Maisie
    Sep 20, 2025
    1.0
    Paid for internet, have not received internet. Theft.
  • HA
    Heydi Aleman
    Aug 21, 2025
    5.0
    Fue muy buena me atendió muy amable todo el tiempo y me dieron esperas de cambiar mi vida

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner

Where is the Xfinity Store by Comcast Branded Partner located in Houston?

The Xfinity Store is located at 11803 Wilcrest Drive, Suite A, Houston, TX 77031, USA.

What are the opening hours of the Xfinity Store by Comcast Branded Partner?

The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays.