Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Houston. Visit us today at 11803 Wilcrest Drive, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
11803 Wilcrest Drive, Houston, TX
77031, United States
Hours
Reviews
3.0
200 reviews
5 stars
82
4 stars
18
3 stars
7
2 stars
7
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, with reports of rude staff, long wait times, and unresolved issues.
Staff Knowledge
Many reviews highlight a lack of knowledge among employees, leading to misinformation and inadequate assistance for customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.
Long Wait Times
Numerous customers reported excessive wait times for service, particularly for equipment returns and account inquiries.
Billing Issues
Several reviews mention unexpected charges and billing problems, contributing to customer dissatisfaction.
- MAMonserrat Ana5 days ago5.0Excelente muy amables
- MCMaria Del Carmen Torres CuadradoDec 28, 20255.0Excelente servicio,muy comunicativos,bonito equipo, felicitaciones por el trabajo que hacen,se siente a gusto ! Felicidades Jesús , por tu trabajo .Gracias .
- MCmario calderonDec 18, 20255.0As a customer, when you enter the store and they say Welcome, how can we help you?, you feel more confident
- CCCynthia ChiuDec 15, 20251.0The service is very slow. I was waiting forever for a simple pickup, even though there were employees walking around doing nothing. They should be helping the line move faster.
- SYSait YavuzDec 2, 20251.0The issue was neither the store nor any employee, but was the annoying fact that I had to wait in line for almost an hour to drop off an equipment!!! Why the hell did I have to choose between waiting in line an hour to drop off an outdated freaking equipment or paying a hefty $120 bill for a 3 years old tv streaming box? UPDATE: I told them so and they were rude. I had to leave.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
The Xfinity Store is located at 11803 Wilcrest Drive, Suite A, Houston, TX 77031, USA.
What are the opening hours of the Xfinity Store by Comcast Branded Partner?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays.
What internet services does Xfinity offer in Houston?
Xfinity provides internet services including cable TV, home phone, home security systems, and mobile phone services in Houston and nearby areas.
How can I contact the Xfinity Store by Comcast Branded Partner?
You can call the store locally at +1 832-831-0662 or the main phone number at +1 800-934-6489 for assistance.
Does the Xfinity Store by Comcast Branded Partner have an online presence?
Yes, you can visit their local store webpage at https://www.xfinity.com/local/tx/houston/11803-wilcrest-drive.html, their Facebook page at https://www.facebook.com/108401611957973, and their YouTube channel at https://www.youtube.com/user/xfinity.
Which areas does the Xfinity Store by Comcast Branded Partner serve?
The store serves the Houston city area and the Fort Bend sublocality in Texas.
What are some nearby restaurants and cafes around the Xfinity Store?
Nearby eateries include The Seafood Spot, Cakeland Cafe, Cicis Pizza, Red Berries Bakeshop, Frenchy's Chicken, Subway, Popeyes® Louisiana Kitchen, and Starbucks.
Are there any nearby gas stations close to the Xfinity Store?
Yes, nearby gas stations include Valero, Shell Express, Express Fuel #7, Honey Farms, Timewise Food Stores, and Exxon & Mobil Stations.
Where can I find nearby ATM services near the Xfinity Store?
You can find ATM services at ATM Coiners Bitcoin ATM and Bank of America ATM close to the Xfinity Store.
What other local services and shops are near the Xfinity Store by Comcast Branded Partner?
Nearby services and shops include Tile Cleaning in Houston, H&R Block for financial services, America’s Best Contacts & Eyeglasses, Suxiebarbershopandbeautysalon, Blue Rhino Propane Exchange, Southwest Houston event photography, Western Union money transfer, Movie Exchange music and DVD store, Office Depot, and SKECHERS Warehouse Outlet.